26-004-188
Summary (the LGO's words)We will not investigate Mr X’s complaint about the Council’s failure to resolve problems with a streetlight. This is because …
LGO (Local Government & Social Care Ombudsman) decision
Lancashire County Council
Decision date 14 September 2026
Reference 25-010-726
Outcome: Upheld
Sector: Adult care services
Category: Other
Body on this site: Lancashire County Council
Original decision on the LGO (Local Government & Social Care Ombudsman) website ↗ All LGO decisions
Decision summary
The full decision text is not held on this site. The original decision on the LGO (Local Government & Social Care Ombudsman) website is linked above.
Summary (the LGO's words, from its website)
The Council was at fault. It delayed carrying out Mrs Y’s assessments when she was discharged from hospital, communicated poorly with Mrs Y’s family about her care placement and care charges and ordered incorrect equipment which delayed Mrs Y returning home. The Council will apologise, refund Mrs Y’s care contributions and pay Mrs Y a symbolic payment to acknowledge the distress and frustration caused to her because of the need for her emergency care home stay. The Council will also pay Mrs Y’s daughter, Mrs X, a symbolic payment for the frustration, confusion and distress caused. The Council
From: LGO (Local Government & Social Care Ombudsman), decision 25-010-726, 14 September 2026