Source · IMB Annual Report
Erlestoke
Year: 2024
Published: 6 Aug 2024
Type: Prison · Cat C
Recommendations: 12
Key concerns
Positive findings
HMP Erlestoke, a Category C prison, experienced significant increases in self-harm (468) and violence (153 incidents, 111 prisoner-on-prisoner) during the reporting year, with no deaths in custody. Key concerns include inconsistent welfare checks, persistent illicit substances, and the inadequate delivery of key working. While positive developments like a neurodiversity support manager and improved staff-prisoner relations were noted, healthcare provision is strained, and time out of cell remains limited for a quarter of the population. The Board highlights an urgent need for improved mental health provision and clarity for IPP prisoners.
Safety statistics
| Indicator | This year | Previous |
|---|---|---|
| Deaths in custody | 0 | — |
| Self-harm incidents | 468 | 215 |
| ACCT cases opened | 182 | 128 |
| Prisoner assaults | 111 | 70 |
| Assaults on staff | 42 | 32 |
| Use of force | 371 | 240 |
Positive findings
The appointment of a neurodiversity support manager has been beneficial for prisoners and staff. The segregation unit provided a fair and safe regime. The employment hub has introduced new initiatives to support prisoners for release, and an improvement was noted in prisoners moving to open prisons. In-cell phones were installed and appreciated, contributing to a smoother regime. The Board commends the kitchen team for maintaining varied menus on a limited budget. Relationships between staff and prisoners are generally positive, and improvements in equality and diversity leadership were maintained. Digital messaging for healthcare communication has improved.
Key concerns
Safety
The increase in self-harm incidents, together with the inconsistency of carrying out proper welfare checks, is of significant concern to the Board.
Safety
The use of challenge, support and intervention plans (CSIPs) to support victims and help perpetrators manage anger requires review.
Substance Misuse
Repeated
Ongoing issues with illicit substances persist in the prison, despite enhanced security measures.
Segregation
The Board is concerned about the use of segregation for prisoners with complex and severe mental health needs.
Staffing
The key working system has not been delivered as planned.
Other
Loss of property between prisons and within the prison continues to cause stress and anxiety for prisoners.
Estate/Conditions
Repeated
Performance delivery [GFSL] has had an impact on decent living conditions being maintained effectively.
Equality/Diversity
The Board is concerned that disabled prisoners have faced discrimination in gaining work.
Healthcare
Repeated
There has been a serious decline in healthcare attendance at first assessment, care in custody and teamwork (ACCT) reviews.
Regime/Time Out of Cell
Repeated
Time out of cell for prisoners not in education or employment has not improved.
Education/Purposeful Activity
Repeated
The number of prisoners in vocational jobs has reduced to an unacceptably low level.
Staffing
Delivery of vocational training has been impacted by the difficulty in recruiting instructors for some courses.
Resettlement/Release
Repeated
The lack of hope of release continues to have a severe and detrimental impact on prisoners’ health and wellbeing.
Mental Health
Repeated
What long-term plan exists to establish more appropriate mental health provision within the secure estate?
Resettlement/Release
Repeated
What assurances can be given to IPP prisoners, some 11% of Erlestoke’s population, that a clear strategy exists for progression to release, given that resentencing has been rejected and the IPP Action Plan has had limited effect?
Estate/Conditions
What guarantees can be given that all ancillary facilities will match the needs of the increased prison population when the new small secure house blocks are occupied in 2025?
Estate/Conditions
Repeated
How will GFSL’s performance be addressed, given the impact this had had on decent living conditions for prisoners?
Other
What additional measures are in place to address the continual loss of property between establishments, as the re-issued Prisoners’ Property Policy Framework has not offered a solution to this matter?
Education/Purposeful Activity
Eligibility for programmes is not assessed until prisoners are transferred to Erlestoke; this causes problems for those not accepted on to a programme after relocation. What is the solution to this issue?
Safety
What actions will be taken to ensure welfare checks are delivered consistently?
Substance Misuse
Repeated
What steps will be taken to reduce the ingress and availability of illicit substances?
Staffing
How will effective key working be implemented to provide prisoners with the vital one to one support needed?
Education/Purposeful Activity
Repeated
What assurances can be given that meaningful activities and job opportunities will improve and be readily accessible?
Healthcare
Repeated
Just over 60% of first Assessment Care in Custody and Teamwork (ACCT) reviews do not have the benefit of healthcare input. This negates the multidisciplinary ethos behind the intended strategy of the ACCT process and which impacts on the safety of prisoners – how will this important issue be addressed?
Education/Purposeful Activity
The Board recommends that a review of the allocations process is undertaken.
Recommendations
| # | Recommendation | Addressee | Status |
|---|---|---|---|
| 1 |
What long-term plan exists to establish more appropriate mental health provision within the secure estate?
Repeated
Response
I share the Board’s concern about mental health provision at HMP Erlestoke. Following meetings with NHS England to discuss service planning for 2024/25, the provider (Oxleas NHS Foundation Trust) has been asked to look at flexing the service delivery model for prisons in the south-west of England to meet the ever-changing needs of the regional prison population which is an ongoing contractual expectation. Continued developments include a progressing neurodiversity pathway and the addition of Trauma Informed Psychosocial Groups. The recruitment strategy is being reviewed to secure a long-term vacancy to the mental health team. The prison will also be introducing a local Health Improvement Board (HIB) which will address any concerns from the Local Delivery Quality Board. These improvement board meetings will be attended by NHS England and periodically by the Prison Group Director, to closely oversee improvements across key areas. |
Other | In progress |
| 2 |
What assurances can be given to IPP prisoners, some 11% of Erlestoke’s population, that a clear strategy exists for progression to release, given that resentencing has been rejected and the IPP Action Plan has had limited effect?
Repeated
Response
I understand and sympathise with the Board’s ongoing concerns about prisoners subject to Imprisonment for Public Protection (IPP) sentences. The Lord Chancellor has announced that from November 2024, anyone who was released on IPP licence five or more years ago and has spent at least the last two years of that period in the community without being recalled, will have their IPP licence terminated without the need for a review by the Parole Board. The Secretary of State will also have two new ‘Risk Assessed Recall Review’ powers. The first enables her to not reset the two-year period after someone is re-released from a recall. Secondly, she will be able to re-release people who have been recalled at any point without referring the case to the Parole Board. I am confident that these measures will in due course make an overall difference to the number of IPP prisoners held across the estate and at HMP Erlestoke and mark a positive first step. The Lord Chancellor is committed to making progress towards a safe and sustainable release for those continuing to serve an IPP sentence whilst ensuring that protection of the public is not compromised. Area Executive Directors for England and Wales will continue to develop and implement operational IPP delivery plans that will improve front line support to help those serving IPP sentences achieve the objectives within their sentence plans and move towards a prospective safe and sustainable release. |
Other | In progress |
| 3 |
What guarantees can be given that all ancillary facilities will match the needs of the increased prison population when the new small secure house blocks are occupied in 2025?
Response
HMP Erlestoke is expected to have an increased operational capacity following the commissioning of the new small secure house blocks in 2025. The Small Secure Houseblocks Project (SSHP) has ensured that necessary ancillaries will be in place to match the uplift in prisoner numbers resulting from the programme. These additional ancillary requirements were identified via an independent assessment conducted by the Prison Capacity Management Team and Prison Governors. All functional ancillaries such as staff office, group rooms, laundry, servery, dispensary, staff toilets, and an interview room will be contained within the new houseblocks. Additional ancillaries such as, but not limited to, the gym, multi-faith facility, kitchen, and activity space are not included within the houseblock design and are being made available through either current provisions or through additional works being delivered by the programme elsewhere on the site. |
Other | Accepted |
| 4 |
How will GFSL’s performance be addressed, given the impact this had had on decent living conditions for prisoners?
Repeated
Response
Gov Facility Services Limited’s (GFSL) new Site Manager is prioritising the workflow and reducing the reactive backlog in line with other sites in the region. However, HMP Erlestoke remains one of the highest sites within the region for vandalism and this adds additional pressures onto the site team. The Area Property Operations Manager (APOM) works closely with the GFSL site-manager to monitor performance and delivery and the backlog has been steadily reducing since the new site manager took up post at the end of 2023. The establishment Tri-Partite meeting report has been revised to provide improved oversight of issues which impact living conditions and decency. Property Services have been working with the establishment to reduce the disposal of items such as clothing and reusable cleaning cloths into the sewage system which were causing problems with pumps and blocked pipes. |
HMPPS | In progress |
| 5 |
What additional measures are in place to address the continual loss of property between establishments, as the re-issued Prisoners’ Property Policy Framework has not offered a solution to this matter?
Response
HMPPS notes the Board’s concerns about prisoners’ property following a transfer between establishments. The introduction of the digitally recorded Prisoner Escort Record (dPER) included a property section that accurately records the number and type of sealed property ‘owned’ by and transferred with the prisoner and an accurate record of property handover between different stakeholders. This is now embedded as business as usual. The digital process has assisted with investigations for property that is lost in transit with the transport suppliers, and complaints are reviewed monthly during formal meetings with transport suppliers. For property delay, in-line with the HMPPS Prisoner Property Framework, if the limit of items allowed in possession has been reached, and if there is no space on the Escort Vehicle to transport items safely and securely, then responsibility for transfer of any remaining items remains with the sending prison. The emphasis must remain on prisoners complying with volumetric control limits, since any property within these limits will be transferred with them. This includes items which are exempt from volumetric control, such as legal papers. It is not possible to transfer all excess property with a prisoner which they might have accrued above these limits. There has been a requirement since the introduction of the Prisoners’ Property Policy Framework for prisons to transfer any excess items within four weeks. Previously, there was no time limit in place. The establishment has revised its cell clearance policy, and this has been published to all staff to improve local processes and reduce the loss of property when prisoners move cells within the establishment. HMPPS is aware of the problems around property and continues to look at what further can be done. |
HMPPS | In progress |
| 6 |
Eligibility for programmes is not assessed until prisoners are transferred to Erlestoke; this causes problems for those not accepted on to a programme after relocation. What is the solution to this issue?
Response
Attendance on a programme depends on both eligibility and suitability. For some programmes, eligibility can be clarified prior to transfer if there is an up-to-date Offender Assessment System (OASys) Report. For others, the specialist resource based at the high intensity site is needed to complete the eligibility assessment. For many of the current Accredited Programmes managed by HMPPS’ Interventions Services, an individual’s suitability can be determined at the site at which they are currently detained without the need for a transfer. In some cases, such as with Kaizen and Becoming New Me Plus (BNM+) programmes, there has historically been an operational challenge in that a Programme Needs Assessment (PNA) needs to be completed. At sites where there is minimal or no programme team support, including staff not trained to carry out this process, then decisions would need to be made regarding transfers of these individuals within the prison estate to relevant sites to have a PNA completed. HMPPS has recently rolled down the PNA and introduced the new Programme Needs Identifier (PNI) in its place. It is envisaged this will reduce the need for transfers to delivery sites and instead support the capability for individuals to be assessed for suitability at the establishments in which they are detained. It is important to note that the PNI is a new process, and we are continuing to receive feedback from sites and providing more bespoke support where needed during the implementation. The Healthy Sex Programme (HSP), also requires a suitability and readiness assessment to be carried out by specifically trained staff who may not be present at every site. HMPPS is currently exploring plans to introduce a triage process that we hope will help support this process better moving forward, again with the intended benefit of reducing transfers across the prison estate. |
HMPPS | In progress |
| 7 | What actions will be taken to ensure welfare checks are delivered consistently? | Governor / Director | |
| 8 |
What steps will be taken to reduce the ingress and availability of illicit substances?
Repeated
Response
Action noted. |
Governor / Director | |
| 9 | How will effective key working be implemented to provide prisoners with the vital one to one support needed? | Governor / Director | |
| 10 |
What assurances can be given that meaningful activities and job opportunities will improve and be readily accessible?
Repeated
Response
Action noted. |
Governor / Director | |
| 11 |
Just over 60% of first Assessment Care in Custody and Teamwork (ACCT) reviews do not have the benefit of healthcare input. This negates the multidisciplinary ethos behind the intended strategy of the ACCT process and which impacts on the safety of prisoners – how will this important issue be addressed?
Repeated
Response
The timings of the ACCT first case reviews are now agreed at the daily prison operational briefings, which are attended by a Primary Care Senior Nurse, Mental Health Practitioner and Psychosocial Substance Misuse Team Leader. Any ACCT reviews during operating hours are attended by healthcare. Invitations to ACCT reviews will be discussed at monthly Local Delivery Board meetings and any barriers to attendance reviewed and resolved. Attendance will be monitored by the Head of Safety and Head of Healthcare. |
Governor / Director | In progress |
| 12 | The Board recommends that a review of the allocations process is undertaken. | Governor / Director |
Applications to the IMB
| Category | Current | Previous |
|---|---|---|
| Accommodation (including transfers) | 49 | 31 |
| Discrimination | 10 | 4 |
| Food | 10 | 7 |
| Legal | 16 | 12 |
| Medical | 103 | 111 |
| Other | 59 | 62 |
| Property | 77 | 38 |
| Security | 11 | 13 |
| Staff Conduct | 14 | 7 |
| Work/Education | 29 | 36 |
Related inspections & investigations
10 Jun 2024
HMIP · Unannounced
Safety 2
· Respect 2
· Activity 1
· Release 3
Other reports for Erlestoke
Report details
- Establishment
- Erlestoke
- Type
- Prison · Cat C
- Report year
- 2024
- Published
- 6 August 2024
- Responsible body
- HMP Erlestoke
- Recommendations
- 12
- MoJ rating (2024/25)
- 2 — Concern
Population
| Operational capacity | 496 |
Service providers
Catering
Aramark
Chaplaincy
HMPPS
Education
Novus
Healthcare
Oxleas NHS Foundation Trust
IMB Secretariat
MoJ
Library
Wiltshire Council
Maintenance
Gov Facility Services Limited (GFSL)
Prisoner Escorts
Serco
Substance Misuse
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