Source · IMB Annual Report

Berwyn

Year: 2024 Published: 21 Aug 2024 Type: Prison · Cat Category B/C, Remand Population: 2,000 Recommendations: 5 Key concerns Positive findings

HMP Berwyn operates as a Category B/C resettlement and training prison, with a population settling at its operational capacity of 2000. The Board observes a generally safe environment with improving regime delivery, although significant staffing churn, particularly among band 3 officers, remains a challenge impacting various aspects of prison operations. Key concerns include persistent long waiting times for mental health transfers, a halted cell refurbishment program, and issues with missed medical appointments and key worker awareness. Despite these, the prison demonstrates positive outcomes in resettlement, with above-target employment and housing rates for prison leavers.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody1
Self-harm incidents1,320
ACCT cases opened283
Prisoner assaults558
Assaults on staff173

Positive findings

HMP Berwyn has shown gradual improvements in regime delivery, available activities, and staff retention, while maintaining a positive relationship between the Board and prison management. The prison is considered safe, and healthcare provision has improved to be comparable with community standards. There are commendable education and vocational training opportunities, including a successful scaffolding course, and resettlement outcomes for employment and housing on release are above target.

Key concerns

8 items
Staffing The significant proportion of inexperienced staff, with over 40% of band 3 officers having less than 12 months’ service.
Other The time taken to address and resolve issues within the prison.
Mental Health Repeated Persistent long waiting times for men with severe mental health issues or personality disorders to be transferred to a secure unit.
Mental Health Repeated The ever-increasing numbers of prisoners with severe mental health problems in the segregation unit, requiring extra, targeted staff training.
Estate/Conditions A serious problem with paint peeling off the walls in cells, where the refurbishment programme has been halted due to increased prison population, leaving inadequate progress given the scale of the issue.
Healthcare Many instances of men not attending medical appointments, which the Board recommends putting in place measures to radically improve.
Staffing Repeated Many instances of men not knowing that they have a key worker, despite Nomis records, and the need for improved clarity for both prisoners and staff.
Healthcare Repeated The ongoing problem with the lack of sufficient dementia training for staff.

Recommendations

5 items · 2 repeated
#RecommendationAddresseeStatus
1 How does the Minister plan to tackle the very serious issue of long waiting times for men with severe mental health issues or personality disorders to be transferred to a secure unit, given that transfers can take many months to accomplish? Repeated
Response
I share the Board’s continued concerns about specialist settings for prisoners with mental health issues and personality disorders. It is recognised that vulnerable prisoners, who meet the threshold for detention under the Mental Health Act and require a transfer to a mental health hospital, do experience delays in accessing the specialist care and treatment they need with waits in segregated conditions. I’m informed that delays are rare with the transfers to the local medium secure unit in North Wales but can be more challenging when referring to the secure units in England and it is clear that more work needs to be done to ensure that secure hospital beds are made available as quickly as possible. There is a role for the Government on this and we at the Ministry of Justice are working with the Department of Health and Social Care to introduce a Mental Health Bill as soon as possible. This will include a range of reforms to support people suffering severe mental illness in the criminal justice system and improve the access to specialist inpatient treatment to provide those affected with the timely care they need.
Ministry of Justice In progress
2 Does the Prison Service agree with the Board’s recommendation that extra, targeted training would be appropriate for staff in segregation on how to deal with severe mental health problems, and if so, what steps will it take to make this happen?
Response
HMPPS recognises and does not underestimate the challenges that are presented by those prisoners with mental health issues. All prisoners are seen by mental health professionals on a regular basis and information is shared with operational colleagues where necessary to assist with their daily management. NHS Wales continues to develop new services to meet the needs of the population at HMP Berwyn, which is informed by a commissioned health needs assessment that is carried out every three years. Completion of mental health awareness training is already mandated as part of the suicide and self-harm course for all operational staff, including those who may then go on to work in segregation units. A selection process takes place for Prison Officers to work in Ogwen at HMP Berwyn to ensure that they have the required skills for the role and have the ability to support prisoners with a variety of complex needs. HMPPS has also issued a learning guide, highlighting promising practice within segregation. This provides information on staff upskilling and signposting to mental health training and resources. In addition, the segregation policy framework is currently under review and ongoing areas for development will continue to be considered.
HMPPS Implemented
3 What will the Prison Service do to address the serious problem with paint peeling off the walls in cells, given that the refurbishment programme has been stopped due to the increase in the prison population and current measures are inadequate?
Response
As the Board will be aware the prison estate has been under severe capacity pressure and HMPPS had to take decisive action to quickly increase capacity in the existing estate. This involved many decisions around required maintenance and refurbishment across the estate, including the paint work programme at HMP Berwyn. It is recognised that there are cells that remain below the standards expected because they could not be remedied before having to be brought back in to use. In the interim the prison has been continuing to make progress to address this when space allows but it is acknowledged this has been at a much slower pace than the original programme. To also help alleviate the pressure on prison places, on 12 July 2024, the Secretary of State announced temporary changes to reduce the time those prisoners that are sentenced to Standard Determinate Sentences serve in prison from 50% to 40% of that sentence. HMPPS will assess the impact of these measures on the prison population, which may lead to an expansion of maintenance and refurbishment commitments across the prison estate.
HMPPS In progress
4 The Board recommends putting in place measures to radically improve the take up of internal medical appointments. Governor / Director
5 How will the Governor improve the situation where many men do not know that they have a key worker? Repeated Governor / Director

Applications to the IMB

CategoryCurrentPrevious
Accommodation, including laundry, clothing, ablutions 38 44
Canteen, facility list, catalogues 11 17
Discipline, including adjudications, incentives scheme, sanctions 21 14
Equality 9 10
Finance, including pay, private monies, spends 17 13
Food and kitchens 16 8
Health, including physical, mental, social care 44 43
Letters, visits, telephones, public protection, restrictions 41 64
Miscellaneous 58 43
Property during transfer or in another facility 31 32
Property within the establishment 42 59
Purposeful activity, including education, work, training, time out of cell 20 20
Sentence management, including HDC (home detention curfew), ROTL (release on temporary licence), parole, release dates, re-categorisation 44 57
Staff/prisoner concerns, including bullying 58 78
Transfers 12 50

Related inspections & investigations

27 Jan 2025 HMIP · Unannounced
PPO fatal incident Joshua Houston
PPO fatal incident James Howarth · Other non-natural
PPO fatal incident Daniel Daniels
23 Nov 2019 PPO fatal incident Matthew Singh · Other non-natural
17 Jan 2025 PPO fatal incident Mark Hayes · Natural causes
5 Nov 2025 PFD Matthew Singh Prevention of future deaths report · State Custody related deaths | Wales prevention of future deaths reports (2019 onwards)
3 Dec 2019 PFD Luke Jones · Alcohol, drug and medication related deaths; State Custody related deaths; Wales prevention of future deaths reports (2019 onwards)

Other reports for Berwyn

2025 Published 15 Aug 2025 · Self-harm 1,689 · Concerns
2023 Published 9 Aug 2023 Population 1,823 · Self-harm 941 · Concerns
2022 Published 5 Sep 2022 · Self-harm 1,638 · Concerns
2021 Published 28 Sep 2021 Population 1,725 · Self-harm 1,431 · Concerns
2020 Published 17 Sep 2020 · Self-harm 1,006 · Concerns

Report details

Establishment
Berwyn
Type
Prison · Cat Category B/C, Remand
Report year
2024
Published
21 August 2024
Responsible body
HMP Berwyn
Recommendations
5
MoJ rating (2024/25)
2 — Concern

Population

Population2,000
Operational capacity2,000

Service providers

Education
Coleg Cambria
Education (bespoke package)
Adult Learning Wales
Family Support
Barnardo’s
Healthcare
Betsi Cadwaladr University Health Board
Social Care
Wrexham County Borough Council

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