Source · IMB Annual Report

Berwyn

Year: 2021 Published: 28 Sep 2021 Type: Prison · Cat C Population: 1,725 Recommendations: 7 Key concerns Positive findings

HMP Berwyn, a category C resettlement prison, experienced its first period near full operational capacity during a reporting year largely impacted by the Covid-19 pandemic. Despite restrictions, the IMB found the establishment safe with generally good staff-prisoner relationships and efforts made to provide education and essential work. However, significant concerns persisted regarding infrastructure defects (heating, paint), lengthy healthcare waiting times, and delays in transferring prisoners with mental ill-health or those eligible for Category D.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody3
Self-harm incidents1,4311,068
ACCT cases opened958867
Prisoner assaults301564
Assaults on staff258258
Use of force1,326

Positive findings

The Board found the establishment safe, with generally good staff-prisoner relationships and accommodation. Healthcare provision was considered equal to or better than community services in some aspects. Despite Covid-19 restrictions, efforts were made to provide education and essential work, and the prison compared favourably in securing settled accommodation for releasees. The introduction of a body scanner, violence reduction roles, and a new 0800-helpline for applications were welcomed.

Key concerns

8 items
Estate/Conditions Repeated The serious paint defects and ineffective heating systems will be resolved in the near future. Not solving, or delaying this work carries major challenges in terms of capacity and the operation of the establishment and the core issues do pose a detriment to the men housed there.
Mental Health The prison experienced significant delays in being able to transfer men to more appropriate establishments and settings, especially those relating to mental ill-health. This resulted in some men spending unavoidable lengthy periods in segregation.
Healthcare The Board notes the lengthy wait time for dental care and improvements to the service provision to reduce this would be in the interest of the men. The average waiting times are around six weeks to see a GP and 12 months to see a dentist.
Resettlement/Release Many applications have been received from men who have achieved category D status. There is considerable frustration from these men at the lack of available places to transfer, probably due to a restriction in the operational capacity for the open prison spaces during Covid-19.
Safety The Board is concerned about the high levels of self-harm, assaults and use of force.
Complaints/Property Many issues which became formal complaints could and should have been dealt with at community level. Responses to these complaints (that is, Comp 1s and Comp 1as) are still an issue in the establishment, both in timescale and quality of the reply. The complaints system then becomes overwhelmed, and responses are not always given on time or to an appropriate standard.
Healthcare The medicines optimisation strategy in place within Berwyn... has led to men feeling distressed without medicine they were previously used to; forced into detox; confusion as to why they can no longer have these medications and an increase in complaints.
Overcrowding Designing the prison with 70% of rooms as double occupancy and 30% as single occupancy causes significant challenges for both the prisoners and staff – especially given the high number of prisoners who are unable to share owing to cell sharing risk assessment (CSRA) requirements, medical conditions, and various other individual issues.

Recommendations

7 items · 2 repeated
#RecommendationAddresseeStatus
1 The Board would wish to be provided with assurance that the wider issues related to the serious paint defects and ineffective heating systems will be resolved in the near future. Not solving, or delaying this work carries major challenges in terms of capacity and the operation of the establishment and the core issues do pose a detriment to the men housed there. Repeated
Response
It is regrettable that maintenance issues persist. There is evidence to suggest the paint was incorrectly applied to the concrete walls and so the Government Legal Department (GLD) are now looking to address the issue with the constructor. In the meantime, a pilot painting programme commenced on Monday 18 October to refurbish three cells. These cells are having different specifications of work undertaken to assess which of the finishes will provide the most appropriate and resilient end-product. The work is scheduled to be completed before the end of October and the cells will be then be monitored on a monthly basis for the next six months to evaluate the works. The most appropriate painting finish will then be applied to the remainder of the cells. Regarding the heating systems, the site is serviced by three gas boilers and heating supplied though a centralised system. Although there were some improvements with this long-standing issue during the reporting period, there are current problems with the heat valves and distribution pipes and so temporary backup boilers were installed as a contingency measure to cover all residential accommodation and other critical areas. Some action has already been undertaken to replace the underground valves, however other defects were identified with the original installation. As with the paint defects, evidence has been gathered and presented to the GLD. Steps are being taken to resolve all maintenance issues through contractual negotiations.
Ministry of Justice In progress
2 The Board notes that the prison experienced significant delays in being able to transfer men to more appropriate establishments and settings, especially those relating to mental ill-health. The Board considers that this lack of secure mental health facilities needs to be addressed as a matter of urgency.
Response
There is significant work to support men with mental health concerns at HMP Berwyn and this work has become more complicated with the prison taking responsibility for remand prisoners from North Wales Courts. In Wales and England, the demand for secure hospital beds exceeds supply. This often results in significant delays. The length of wait for a secure hospital bed is dependent upon availability but in all cases, the health provider ensures men are transferred to a secure hospital bed as soon as a place is available. Pending any required transfer, HMP Berwyn continues to make use of it’s excellent community outreach provision, provided through the healthcare contract, to support men until a secure hospital bed is available. At HMP Berwyn, the health provider has a good consultant psychiatry support service. When extended stays are unavoidable, prisoners receive regular joint reviews from clinical and prison operational teams. The prison continues to provide support to the more vulnerable men, but it is recognised that regime limitations and limited opportunities to transfer prisoners was further affected by the pandemic. The decision not to have an in-patient facility at HMP Berwyn was decided at the construction project stage and there remains no plans to build a unit at this time.
Ministry of Justice Noted
3 There is a need to resolve the serious issues surrounding paint defects and ineffective heating systems. The Board has been informed that contractual negotiations could take some time and whilst that is understood, the core issues do pose a detriment to the prison and men housed there. Repeated
Response
It is regrettable that maintenance issues persist. There is evidence to suggest the paint was incorrectly applied to the concrete walls and so the Government Legal Department (GLD) are now looking to address the issue with the constructor. In the meantime, a pilot painting programme commenced on Monday 18 October to refurbish three cells. These cells are having different specifications of work undertaken to assess which of the finishes will provide the most appropriate and resilient end-product. The work is scheduled to be completed before the end of October and the cells will be then be monitored on a monthly basis for the next six months to evaluate the works. The most appropriate painting finish will then be applied to the remainder of the cells. Regarding the heating systems, the site is serviced by three gas boilers and heating supplied though a centralised system. Although there were some improvements with this long-standing issue during the reporting period, there are current problems with the heat valves and distribution pipes and so temporary backup boilers were installed as a contingency measure to cover all residential accommodation and other critical areas. Some action has already been undertaken to replace the underground valves, however other defects were identified with the original installation. As with the paint defects, evidence has been gathered and presented to the GLD. Steps are being taken to resolve all maintenance issues through contractual negotiations.
HMPPS In progress
4 The Board notes the lengthy wait time for dental care and improvements to the service provision to reduce this would be in the interest of the men.
Response
Although the waiting time for routine dental treatment remains in excess of 12 months, emergency dental treatment is provided on the same day. Significant delays resulted from a backlog in appointments at the start of the year; Covid-19 restrictions which impacted on access as appointments had to be limited/cancelled; there was a need to undertake physical upgrades to the dentistry area to improve the air and heating circulation system (this work now is completed); and the advice from the Chief Dental Officer for Wales to restrict routine dental care during the pandemic. A business case for a waiting list initiative has been approved by the Health, Wellbeing and Social Care Partnership Board. This will deliver additional dental sessions on site at HMP Berwyn to address the routine dental treatment waiting times. The provider is also actively recruiting additional dentist and dental nurse posts. The additional sessions will commence as soon as these staff are appointed. An enhanced oral health promotion programme is planned to compliment the increased sessions.
HMPPS In progress
5 Furthermore, many applications have been received from men who have achieved category D status. There is considerable frustration from these men at the lack of available places to transfer, probably due to a restriction in the operational capacity for the open prison spaces during Covid-19.
Response
HMPPS understands prisoners’ frustrations with the speed of transfer to the open estate. Although Covid-19 management procedures severely impacted capacity throughout the estate, there is a high demand for Category D places for adult males. To prevent future victims, the ability to test men in open conditions as they approach the end of their sentence is a critical step in their reintegration into society. Expansion of the Category D estate is already underway. This project will deliver over 600 additional places at six sites (HMPs/YOIs Standford Hill, Springhill, Hatfield, Leyhill, Ford, and Sudbury). The places will be delivered through adding one or two 60-bed units at each site. Sites were selected in consultation with Prison Population Management, based on establishments with the highest demand. Site surveys established what size expansion was feasible operationally and considered the land available. The expansion will not change the profile of offenders accommodated by these prisons and there will be no change to which sites currently accommodate men convicted of sexual offences.
HMPPS In progress
6 It has been identified that many issues which became formal complaints could and should have been dealt with at community level. Responses to these complaints (that is, Comp 1s and Comp 1as) are still an issue in the establishment, both in timescale and quality of the reply. Governor / Director
7 The Board is concerned about the high levels of self-harm, assaults and use of force. Governor / Director

Applications to the IMB

CategoryCurrentPrevious
Accommodation, including laundry, clothing, ablutions 55 20
Canteen, facility list, catalogue(s) 16 13
Discipline, including adjudications, IEP, sanctions 42 34
Equality 14 12
Finance, including pay, private monies, spends 19 14
Food and kitchens 14 13
Health, including physical, mental, social care 150 57
Letters, visits, telephones, public protection restrictions 82 32
Miscellaneous, including complaints system 103 40
Property during transfer or in another establishment or location 12 41
Property within this establishment 59 88
Purposeful activity, including education, work, training, library, regime, time out of cell 40 24
Sentence management, including HDC, release on temporary licence, parole, release dates, recategorisation 99 62
Staff/prisoner concerns, including bullying 97 104
Transfers 24 44

Related inspections & investigations

27 Jan 2025 HMIP · Unannounced
PPO fatal incident Joshua Houston
PPO fatal incident James Howarth · Other non-natural
PPO fatal incident Daniel Daniels
23 Nov 2019 PPO fatal incident Matthew Singh · Other non-natural
17 Jan 2025 PPO fatal incident Mark Hayes · Natural causes
5 Nov 2025 PFD Matthew Singh Prevention of future deaths report · State Custody related deaths | Wales prevention of future deaths reports (2019 onwards)
3 Dec 2019 PFD Luke Jones · Alcohol, drug and medication related deaths; State Custody related deaths; Wales prevention of future deaths reports (2019 onwards)

Other reports for Berwyn

2025 Published 15 Aug 2025 · Self-harm 1,689 · Concerns
2024 Published 21 Aug 2024 Population 2,000 · Self-harm 1,320 · Concerns
2023 Published 9 Aug 2023 Population 1,823 · Self-harm 941 · Concerns
2022 Published 5 Sep 2022 · Self-harm 1,638 · Concerns
2020 Published 17 Sep 2020 · Self-harm 1,006 · Concerns

Report details

Establishment
Berwyn
Type
Prison · Cat C
Report year
2021
Published
28 September 2021
Responsible body
HMP Berwyn
Recommendations
7
MoJ rating (2024/25)
2 — Concern

Population

Population1,725
Operational capacity1,801
CNA (designed for)2,106 82%

Service providers

Education
Novus Cambria
Healthcare
Betsi Cadwaladr University Health Board
IMB Secretariat
IMB Secretariat
Library
Wrexham County Borough Council
Resettlement
St. Giles resettlement team

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