Source · IMB Annual Report

Lancaster Farms

Year: 2021 Published: 14 Jul 2021 Type: Prison · Cat C resettlement Population: 460 Recommendations: 14 Key concerns Positive findings

HMP Lancaster Farms, a Category C resettlement prison, maintained a safe environment despite the COVID-19 pandemic, which significantly reduced violence and drug use through an emergency regime. However, this regime led to extensive confinement, severely impacting purposeful activity, education, and family contact, raising concerns about humane treatment and mental health. The Board highlighted persistent issues with self-harm, use of force, inadequate mental health staffing, property management, and accommodation, while also noting improvements in complaints handling and key worker interactions.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody1
Self-harm incidents399359
ACCT cases opened206301

Positive findings

The Board noted effective management of risks at safety intervention meetings and successful collaboration among staff. Measures taken during the pandemic, such as the emergency regime, were largely successful in controlling virus spread and led to a marked reduction in violence and substance misuse. Staff were commended for treating prisoners with decency and respect, offering support like extra pin credit and wellbeing checks. Primary healthcare services were maintained, and initiatives for exercise equipment were deployed. Progress was made in complaints handling, key worker interactions, and the start of in-cell telephony installation. The prison introduced daily welfare checks for vulnerable prisoners, increased use of body-worn cameras, and saw a decline in illicit substances. Psychological support and trauma therapy arrangements were also put in place.

Key concerns

14 items
Safety The continuation of high levels of self-harm among a minority of prisoners and particularly the high frequency of incidents of self-harm among a small number of prisoners, many of whom have challenging and complex mental health needs yet continue to be accommodated at HMP Lancaster Farms rather than transferred to specialist, secure mental health facilities.
Safety Repeated The number of instances of use of force by prison officers remains high.
Regime/Time Out of Cell High levels of confinement to cells, with few in-cell activities, little or no in-person contact with families and highly restricted access to telephones, for periods of many months.
Estate/Conditions Repeated A minority of prisoners continue to be accommodated in double cells without screening of the toilet.
Estate/Conditions Significant outstanding issues remain, notably the instances of poor ventilation in some cells and, within the CSU, the absence of electricity in some cells, bleak exercise yards and inadequate drainage.
Complaints/Property In some cases responses to complaints are inappropriately delayed and that prisoners are not kept updated on progress.
Other Repeated The prison’s treatment of prisoner property, particularly on arrival at HMP Lancaster Farms, remained an issue of concern for the Board.
Mental Health The overall level of staffing for mental health services and the lack of physical space for staff and therapy are matters of concern for the Board, as is the cessation of drug rehabilitation work and the difficulties in finding suitable alternative, specialist accommodation for prisoners facing serious mental health difficulties.
Education/Purposeful Activity The withdrawal of staff by the education provider, NOVUS, and the gradual development of education via packs delivered to prisoners in cells, resulting in a marked reduction in prisoners’ progress through educational courses during the year.
Regime/Time Out of Cell Most workplaces ceased, with the introduction of the emergency regime to manage infection risk, resulting in very limited progress towards the completion of vocational courses and the valuable work experience that is normally offered to prisoners.
Resettlement/Release Offending behaviour programmes were ceased, alongside other educational and vocational courses, leading to significant obstacles for prisoners seeking progression to category D status during the year.
Regime/Time Out of Cell Restrictions introduced to reduce COVID-19 infection risk also affected the availability of visits and hence the continuation of family contact. Whilst the alternative “Purple Visits” via online video meetings between prisoners and families were welcomed in principle, delays, technical difficulties and the lack of privacy offered to prisoners have limited their impact and effectiveness.
Equality/Diversity The delay in sourcing individual wheelchairs (up to 15 weeks) is excessive and unacceptable, directly impacting on the fair treatment of prisoners with reduced mobility.
Food/Catering The overwhelming majority of food hygiene logs are not being completed at the appropriate time.

Recommendations

14 items · 1 repeated
#RecommendationAddresseeStatus
1 To reconsider and improve the strategies available to the prison to manage and reduce the number of incidents of self-harm, particularly among the small number of prisoners who frequently self-harm and could be assessed as demonstrating severe mental health difficulties (paragraphs 4.2.2, 6.3.5).
Response
Further to last year’s response regarding self-harm, I understand the Board’s ongoing concerns particularly around those who frequently harm themselves. Revised and improved Introduction to Suicide and Self-Harm Prevention (SASH) training has been rolled out for new and existing staff. Additionally, HMPPS has developed new safety training due to be launched soon and is developing an enhanced mental health training package for staff supporting complex individuals. This will include the impact of learning disability or autism, brain injury, substance misuse and trauma for on mental health. Following the impact of Covid-19 restrictions on the delivery of key work, HMPPS is now supporting establishments to resume regular key work sessions across the estate. This gives staff dedicated time to provide support to individual prisoners and build effective relationships with those in our care. HMPPS has recently rolled-out a revised version of the Assessment, Care in Custody and Teamwork (ACCT) case management system used in prisons to support people at risk of suicide and self-harm. This should provide a better framework for supporting those at risk of self-harm through a more tailored and multi-disciplinary support model that focuses on the needs of the individual.
Ministry of Justice In progress
2 To review the level of staffing and facilities associated with the provision of mental health services within the prison (6.3.2).
Response
NHS England has supported a review of mental health delivery at the prison by the current provider. The review recommended the implementation of enhancements to the service, including new models of care, enhanced staffing and additional resources. These recommendations have been approved, and the provider will move forward with the enhancements outlined. NHS England will continue to monitor the development of mental health services at HMP Lancaster Farms as plans are implemented.
Ministry of Justice In progress
3 To conduct a wide-ranging review of all aspects of the response by the Prison Service to the pandemic, aiming to improve the fair and humane treatment of prisoners and their preparation for release by addressing a number of key issues raised in this report such as the provision of (and incentivisation of) in-cell education (7.1.4), the availability and effectiveness of “Purple Visits” (7.4.5), and the rapid deployment of PPE, testing and other measures to reduce infection risk (3.1.2).
Response
Throughout the pandemic HM Prison and Probation Service (HMPPS) has been capturing and sharing lessons learned and we continue to gather and share a range of information, including feedback from scrutiny bodies, staff, those in our care and the voluntary sector. We are feeding learning into prison safety and wellbeing initiatives, regime redesign, and planning and ongoing mitigations for prisoners. Prisons are also using lessons learned from the pandemic to adapt provision, reinforce fair and decent behaviours, and to show visible leadership. HMPPS’ Scrutiny and Intelligence Unit also routinely reviews external scrutiny and internal assurance reports to draw out good practice and themes which are communicated to prisons and more widely across HMPPS. They also identify where lessons could be learned or implemented more effectively. Good practice and the areas requiring improvement are reported each month to the Prison Performance Committee to further ensure best practices and lessons learned are maintained among prisons. This covers all aspects of HMPPS’ response to the pandemic including in-cell education, secure video calling, personal protective equipment and testing and other infection reduction measures. My letter to Dame Anne Owers details much of HMPPS’ pandemic response to date and is available from the IMB Secretariat.
Ministry of Justice In progress
4 To review the suitability and implications of making transfers between prisons on Fridays (4.1.2).
Response
HMPPS understands the Board’s concerns around transferring prisoners between prisons on Fridays. The establishment works closely with HMPPS’ Population Management Unit at Headquarters to schedule intra-prison transfers to be received midweek and Friday’s are not routinely days on which transfers are received. However, population pressures leading into a weekend at local prisons in the North West, which serve the courts, can result in men being received at short notice. These transfers are not direct from the courts but due to overall capacity management in the Prison Group Directorate and such transfers are kept to a minimum and their time of arrival is dependent on the availability of vehicles from the contractor.
HMPPS Noted
5 To complete the ongoing review of the management of prisoner property (5.8.5).
Response
Further to last years’ response, the new framework is due to be published later this year. The framework will provide greater direction and standardisation on a national basis and has been designed with procedural justice at its core. It strengthens guidance on known problem areas such as volumetric control and seeks to ensure prisoners’ property is managed efficiently, effectively, consistently and with care and respect.
HMPPS In progress
6 To ensure that work previously planned to introduce screening of toilets within double cells is completed as soon as possible (paragraph 5.1.2). Repeated Governor / Director
7 To review and progress improvements and repairs to accommodation, including the improvements to ventilation in the FNU and to the exercise yards, drainage and provision of electricity to all cells within the CSU (paragraphs 5.1.5, 5.2.1). Governor / Director
8 To review and improve communication with prisoners in key areas such as the progress towards resolving or responding to complaints, decisions relating to IEP and the reasons for re-categorisation (paragraphs 5.6.5, 5.7.6, 7.3.2). Governor / Director
9 To ensure that the equality action team (paragraph 5.4.1) and prisoner council meetings (paragraph 5.4.2) are re-started as soon as possible. Governor / Director
10 To arrange for the training for new Listeners to be arranged and completed as soon as possible (paragraph 4.2.5).
Response
Our partnership with the Samaritans continues and we have committed to awarding a grant of £500k annually that supports the Listeners scheme through which selected prisoners are trained to provide emotional support to their fellow prisoners. During the pandemic we have worked hard to maintain the Listener service wherever infection control measures permit, and to provide access to Samaritans by phone when face-to-face interactions with Listeners are not possible.
Governor / Director Implemented
11 To confirm that processes previously agreed with the Board, such as that the Board will be notified immediately following the deployment of PAVA or the use of the special cell, remain in force (paragraph 5.2.5). Governor / Director
12 To ensure that the recent trend of increased contact between prisoners and their key workers is continued and evidenced by feedback from prisoners (paragraph 5.3.2).
Response
Following the impact of Covid-19 restrictions on the delivery of key work, HMPPS is now supporting establishments to resume regular key work sessions across the estate. This gives staff dedicated time to provide support to individual prisoners and build effective relationships with those in our care.
Governor / Director In progress
13 To review and increase the availability of wheelchairs for those prisoners with restricted mobility (paragraph 6.4.3). Governor / Director
14 To take further steps to ensure that food hygiene logs are completed for each wing at each meal (paragraph 5.1.8). Governor / Director

Applications to the IMB

CategoryCurrentPrevious
Accommodation (including transfers) 45 38
Discrimination 5 4
Healthcare 13 19
Legal 4 4
Other (e.g. IEP, regime, visits, pay) 22 24
Property 13 11
Segregation 4 2
Staff issues 10 15
TOTAL 116 117

Related inspections & investigations

PPO fatal incident Dean Kerr
PPO fatal incident Ashiq Ahmed
22 Apr 2023 PPO fatal incident Nathan Walters · Natural causes
14 Dec 2023 PPO fatal incident John Robinson · Other non-natural
PPO fatal incident Derek Macdonald
15 Dec 2021 PFD Martin Brown · State Custody related deaths

Other reports for Lancaster Farms

2025 Published 9 Jul 2025 Population 560 · Self-harm 357 · Concerns
2024 Published 9 Jul 2024 Population 560 · Concerns
2023 Published 11 Sep 2023 Population 540 · Concerns
2022 Published 14 Jun 2022 Population 560 · Self-harm 220 · Concerns
2020 Published 3 Nov 2020 Population 560 · Concerns

Report details

Establishment
Lancaster Farms
Type
Prison · Cat C resettlement
Report year
2021
Published
14 July 2021
Responsible body
HMP Lancaster Farms
Recommendations
14
MoJ rating (2024/25)
3 — Good

Population

Population460
Operational capacity560
Time out of cell2.0h/day

Service providers

Education services
NOVUS
Healthcare
Spectrum Community Health CIC
Mental health services
Tees, Esk and Wear Valleys Foundation Trust
Prison maintenance
Amey plc
Rehabilitation services
Sodexo Justice Services
Resettlement
Shelter
Substance misuse service
Spectrum Community Health CIC

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