Source · IMB Annual Report

Full Sutton

Year: 2021 Published: 29 Apr 2022 Type: Prison · Cat A, B (high security) Population: 575 Recommendations: 7 Key concerns Positive findings

HMP Full Sutton, a high-security prison, navigated 2021 with constantly changing COVID-19 restrictions, maintaining safety and generally meeting prisoner health needs despite challenges. While the regime ensured basic provisions, purposeful activity and education were severely limited, and staffing was tight, impacting some functions like drug testing and key worker sessions. The Board noted progress in complaint handling and praised the Covid team, but highlighted ongoing concerns regarding work provision, the STEP unit's funding, equality forums, and delays in Category A reviews.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody22
Self-harm incidents144125
ACCT cases opened137151
Prisoner assaults2910
Assaults on staff3034
Use of force226193
Drug finds10

Positive findings

The prison's dedicated Covid team worked professionally to keep staff and prisoners safe. Improvements were made to the building, including solar panel installation. Safety was maintained, and prisoners were generally treated humanely and fairly despite pandemic restrictions. The kitchens operated well, and the segregation unit provided a stable environment. The IMB also noted improved complaint handling, successful education peer-mentoring, and welcomed improvements in sentence planning and increased video call availability for families.

Key concerns

11 items
Education/Purposeful Activity Repeated To continue to improve the provision of meaningful work and the breadth of education for prisoners.
Regime/Time Out of Cell Repeated Continue to develop the STEP unit, and ensure its role in the Pathways to Progression programme is adequately funded and maintains a clear referral system, so that it can resume fully its intended role of breaking the cycle of segregation.
Equality/Diversity Ensure that the equality forum and equality action group resume, to enable equality issues to be aired, and that an equality advisory group is established to support staff understanding.
Complaints/Property That action is taken to communicate examples of best practice in complaint handling in order to improve the quality and fairness of responses.
Substance Misuse That action is taken to ensure that staffing levels allow all forms of drug testing, (random, suspicion and reception) to take place to the required levels.
Complaints/Property A persistent minority of responses to prisoners' complaints lacked clarity, displayed apparent frustration, used an impolite or belittling tone, or failed to offer an apology, indicating prisoners were not always treated fairly.
Equality/Diversity Some prisoners from black, Asian and minority ethnic (BAME) backgrounds remain of the view that staff treat them differently from their White counterparts, sometimes in subtle ways.
Resettlement/Release Covid restrictions have impacted on Prison Offender Managers’ (POMs) ability to engage fully with prisoners when completing assessments and relevant reports, affecting prisoners’ ability to demonstrate progression.
Resettlement/Release Delays in Category A reviews due to the pandemic resulted in an 18-month gap between reviews for some prisoners.
Regime/Time Out of Cell A significant minority (43%) of respondents to the prisoner lockdown survey reported experiencing difficulty accessing the telephone.
Regime/Time Out of Cell Repeated There is insufficient work for prisoners to do, with plans for new workshops repeatedly delayed.

Recommendations

7 items · 2 repeated
#RecommendationAddresseeStatus
1 To continue to improve the provision of meaningful work and the breadth of education for prisoners. Repeated
Response
The pandemic has affected everyone and all aspects of life, I am therefore pleased to confirm that for education delivery and provision, the provider Milton Keynes College enrolled approximately one third of the population (198 prisoners) onto 525 courses, nearly half of which were accredited courses with an overall 87% completion rate to date. One of the outstanding successes of the past twelve months has been the development of the peer mentor scheme in support of learning both on the residential wings and in the classroom. The peer mentors, with assistance from teaching staff, have supported a large number of learners in achieving qualifications including working with those with low literacy levels and with prisoners where English is not their first language. A new and full curriculum has now been commissioned for 2022/2023 as opposed to the previously required quarter-year curriculum. The content will further support the need for functional skill qualifications ranging from Entry to Level 2 which aligns with the new pay policy. Numerous other courses are now offered and include the following: a new suite of employability courses ranging from Entry to Level 2; an improved Waste Management Industry Training & Advisory Board cleaning course with the option for a Level 1 unit covering bodily fluids, spillages and hazardous items, and a new Level 2 Certificate in Cleaning Principles; a soon to be launched catering qualification supported by additional qualifications; a revised Personal and Social Development course offering skills development such team working, promotion of wellbeing, stress management and healthy lifestyles and a re-commissioned art qualification up to Level 3. This is in addition to almost 700 hours Open University (OU) and Distance Learning (DL) support commissioned, as well as 1000 hours outreach provision to support the small units and other areas. The revised pay policy has significantly raised the prominence of literacy and numeracy within the prison in clearly incentivising educational attainment, moving from assessed levels to awarded qualifications and linking this to enhanced wage levels. Work provision has been increased and improved with the opening of a new lighting shop which will serve lighting upgrades within prisons together with providing sales for the company in the community. The new barista station, Café Portal, will be opening soon and provide employment places and related qualifications whilst doubling up as a café experience for staff and prisoners. The recycling workshop will open later this year and has had significant investment during the past twelve months. The prison has also seized opportunities to expand and diversify provision within the workshop complex. The Workshops (excluding DHL and Kitchens) operate a part-time working regime which allows a larger proportion of the population to access the work areas. The Woodmill project that commenced in May 2022, involves the complex installation of machinery to manufacture and produce goods for the internal market including new-build prison projects. Although this project reduces the number of textiles workshops, it increases the overall number of activity spaces and diversifies the available work opportunities. The focus to increase accreditation delivery will also be evident in the charity bicycle repair workshop with the introduction of Velotech qualifications. Prisoners will demonstrate competence in the refurbishment of bikes to a level that satisfies the award.
Governor / Director In progress
2 Continue to develop the STEP unit, and ensure its role in the Pathways to Progression programme is adequately funded and maintains a clear referral system, so that it can resume fully its intended role of breaking the cycle of segregation. Repeated Governor / Director
3 Ensure that the equality forum and equality action group resume, to enable equality issues to be aired, and that an equality advisory group is established to support staff understanding. Governor / Director
4 That action is taken to communicate examples of best practice in complaint handling in order to improve the quality and fairness of responses. Governor / Director
5 That action is taken to ensure that staffing levels allow all forms of drug testing, (random, suspicion and reception) to take place to the required levels. Governor / Director
6 that the cost of telephone calls should be re-examined with the provider, with a view to reducing their cost.
Response
The Prison Service responded that, while the PIN phone system is not directly comparable to any other public payphone service, requiring security and monitoring which was essential to the specific requirements of HMPPS, services and cost were being reviewed. In August 2021 call charges in Full Sutton were brought into line with charges applied in prisons where there is in-cell telephony, resulting in cheaper calls for prisoners in Full Sutton.
HMPPS
7 that the Prison Service should improve systems for the management and tracking of prisoners’ property.
Response
The Prison Service responded that the development of a new prisoner property policy framework was paused due to Covid, although consultation took place later in 2020. A new draft framework was due for further consultation in 2021. The IMB will monitor the handling of prisoner property in 2022.
HMPPS

Applications to the IMB

CategoryCurrentPrevious
Accommodation, including laundry, clothing, ablutions 11 9
Canteen, facility list, catalogue(s) 1 5
Discipline, including adjudications, IEP, sanctions 17 10
Equality 6 10
Finance, including pay, private monies, spends 8 4
Food and kitchens 8 3
Health, including physical, mental, social care 24 26
Letters, visits, telephones, public protection restrictions 16 14
Miscellaneous, including complaints system 38 16
Property during transfer or in another establishment or location 6 13
Property within this establishment 4 7
Purposeful activity, including education, work, training, library, regime, time out of cell 14 10
Sentence management, including HDC, release on temporary licence, parole, release dates, recategorization 5 4
Staff/prisoner concerns, including bullying 28 22
Transfers 4 8

Related inspections & investigations

11 Mar 2024 HMIP · Unannounced Safety 3 · Respect 3 · Activity 2 · Release 3
PPO fatal incident Peter Wrigglesworth · Natural causes
PPO fatal incident Ronald Cole · Natural causes
30 Dec 2023 PPO fatal incident David Howarth · Natural causes
20 Apr 2025 PPO fatal incident George Stephenson · Natural causes
PPO fatal incident Norman Heaton

Other reports for Full Sutton

2025 Published 12 May 2026 Population 580 · Self-harm 410 · Concerns
2024 Published 5 Jun 2025 Population 577 · Self-harm 494 · Concerns
2023 Published 17 Jul 2024 Population 584 · Self-harm 371 · Concerns
2022 Published 1 Jun 2023 Population 580 · Self-harm 206 · Concerns
2020 Published 7 Apr 2021 Population 579 · Self-harm 125 · Concerns

Report details

Establishment
Full Sutton
Type
Prison · Cat A, B (high security)
Report year
2021
Published
29 April 2022
Responsible body
HMP Full Sutton
Recommendations
7
MoJ rating (2024/25)
3 — Good

Population

Population575
Operational capacity586
CNA (designed for)601 96%

Service providers

Education
Milton Keynes College
Escort provision
GeoAmey
Facilities management and site maintenance
AMEY
Gym equipment maintenance
Sportsafe
Gym equipment supply
Origin Fitness
Health services
Spectrum Community Health CIC
Learning Together initiative
Leeds Beckett University
Training for prison Listeners
Samaritans
Visitor centre services
POPS (Partners of Prisoners)

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