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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "trust" × Outcome: Severe_Maladministration ×

Showing 22 of 16,595 decisions matching "trust"

Decisions

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2 Jul 2025 Severe Maladministration London & Quadrant Housing Trust (202442268) Case 202442268 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould. 9 May 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202314975) Case 202314975 · Managing Relations The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint. 28 Mar 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202414763) Case 202414763 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof. 25 Nov 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202321355) Case 202321355 · Managing Relations The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint. 31 Oct 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202338603) Case 202338603 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of damp and mould in the resident’s property. 29 Jul 2024 Severe Maladministration Peabody Trust (202312926) Case 202312926 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint. 25 Jul 2024 Severe Maladministration Peabody Trust (202202211) Case 202202211 · Managing Relations The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling. 18 Jul 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202340261) Case 202340261 · Old Property Condition migrated-2025 This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat. 12 Jul 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202220110) Case 202220110 · Managing Relations The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of … 4 Mar 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (201907087) Case 201907087 · Managing Relations The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s … 21 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202229881) Case 202229881 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower … 17 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202109262) Case 202109262 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint. 31 Jan 2024 Severe Maladministration Peabody Trust (202126795) Case 202126795 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. … 17 Oct 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202105177) Case 202105177 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of … 5 Sep 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202111700) Case 202111700 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The associated complaint. 5 Sep 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202205105) Case 202205105 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the ASB reports. The landlord’s handling of the resident’s complaint. 28 Jul 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202211385) Case 202211385 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat. 22 Jul 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202214705) Case 202214705 · Managing Relations The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint. 30 Jun 2023 Severe Maladministration Peabody Trust (202116900) Case 202116900 · Managing Relations The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and … 29 Jun 2023 Severe Maladministration Southway Housing Trust (Manchester) Limited (202104948) Case 202104948 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered … 14 Jun 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202203890) Case 202203890 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to … 18 May 2023 Severe Maladministration Peabody Trust (202118841) Case 202118841 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s …