Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202436514 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The property is a new build 2-bedroom house. The resident lives […]
This complaint is about how the landlord handled repairs at the resident’s property, including related damp and mould. We have also considered how the landlord handled the resident’s complaint.
The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould.
The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof.
The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint.
This complaint is about the landlord’s handling of damp and mould in the resident’s property.
The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.
This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat.
The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower room and hallway. Reports of damp and mould. Complaints.
The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. Complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of inadequate insulation between the entrance porch and her flat above. Complaints.
The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The associated complaint.
The complaint is about: The landlord’s handling of the ASB reports. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat.
The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint.
The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and the subsequent compensation at the time of its final response.
The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to another home due to disrepair issues. Complaints.
The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |