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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "limited" × Outcome: Severe_Maladministration ×

Showing 46 of 16,595 decisions matching "limited"

Decisions

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18 Dec 2025 Severe Maladministration Thirteen Housing Group Limited (202411250) Case 202411250 · Managing Relations Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Severe Maladministration Citizen Housing Group Limited (202431874) Case 202431874 · Managing Relations Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Severe Maladministration The Riverside Group Limited (202340331) Case 202340331 · Responsive repairs/activity Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Sep 2025 Severe Maladministration Stonewater Limited (202447159) Case 202447159 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. 18 Aug 2025 Severe Maladministration Hyde Housing Association Limited (202429476) Case 202429476 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a communal front door. 31 Jul 2025 Severe Maladministration Bolton at Home Limited (202433682) Case 202433682 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks. 23 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202427132) Case 202427132 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door. 18 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202342027) Case 202342027 · Managing Relations This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have … 2 Jul 2025 Severe Maladministration Hyde Housing Association Limited (202440396) Case 202440396 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water. 30 Jun 2025 Severe Maladministration A2Dominion Housing Group Limited (202434827) Case 202434827 · Responsive repairs/activity The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 30 Jun 2025 Severe Maladministration Moat Homes Limited (202424890) Case 202424890 · Responsive repairs/activity The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for … 25 Jun 2025 Severe Maladministration Freebridge Community Housing Limited (202422538) Case 202422538 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s wet room and damp and mould. 7 May 2025 Severe Maladministration Origin Housing Limited (202402900) Case 202402900 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a … 25 Apr 2025 Severe Maladministration One Housing Group Limited (202322111) Case 202322111 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in her property. 30 Jan 2025 Severe Maladministration Richmond Housing Partnership Limited (202346218) Case 202346218 · Old Property Condition categories The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs. 20 Dec 2024 Severe Maladministration Soho Housing Association Limited (202328172) Case 202328172 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments. 25 Jul 2024 Severe Maladministration One Housing Group Limited (202215178) Case 202215178 · Financial The complaint is about the landlord’s management of the resident’s rent and service charge account. 17 Jan 2024 Severe Maladministration Karibu Community Homes Limited (201906579) Case 201906579 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing … 20 Dec 2023 Severe Maladministration Places for People Group Limited (202127097) Case 202127097 · Managing Relations The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The … 17 Nov 2023 Severe Maladministration Platform Housing Group Limited (202208458) Case 202208458 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports … 31 Oct 2023 Severe Maladministration Southern Housing Group Limited (202214697) Case 202214697 · Managing Relations The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling. 27 Sep 2023 Severe Maladministration Orbit Group Limited (202122354) Case 202122354 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property . 11 Sep 2023 Severe Maladministration Paragon Asra Housing Limited (202216297) Case 202216297 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also … 7 Sep 2023 Severe Maladministration Hexagon Housing Association Limited (202125894) Case 202125894 · Information and data management The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to … 6 Sep 2023 Severe Maladministration Orbit Group Limited (202204426) Case 202204426 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The … 31 Aug 2023 Severe Maladministration Estuary Housing Association Limited (202221371) Case 202221371 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 31 Aug 2023 Severe Maladministration GreenSquareAccord Limited (202128291) Case 202128291 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the … 11 Aug 2023 Severe Maladministration Clarion Housing Association Limited (202121016) Case 202121016 · Old Property Condition categories The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property. 7 Aug 2023 Severe Maladministration Christian Action (Enfield) Housing Association Limited (202105986) Case 202105986 · ASB/Abuse/Nuisance The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s … 31 Jul 2023 Severe Maladministration Orbit Group Limited (202215754) Case 202215754 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also … 31 Jul 2023 Severe Maladministration Southern Housing Group Limited (202119541) Case 202119541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated … 30 Jun 2023 Severe Maladministration Deptford Housing Co-operative Limited (202119624) Case 202119624 · Managing Relations The complaint is about: The landlord’s handling of repairs and upgrades at the resident’s property. This Service has also considered … 29 Jun 2023 Severe Maladministration Southway Housing Trust (Manchester) Limited (202104948) Case 202104948 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered … 28 Jun 2023 Severe Maladministration Southern Housing Group Limited (202218230) Case 202218230 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof … 14 Jun 2023 Severe Maladministration Home Group Limited (202117203) Case 202117203 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint. 31 May 2023 Severe Maladministration Clarion Housing Association Limited (202112818) Case 202112818 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The … 15 May 2023 Severe Maladministration Yorkshire Housing Limited (202116134) Case 202116134 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent … 12 May 2023 Severe Maladministration Torus62 Limited (202212668) Case 202212668 · Managing Relations The complaint is about the landlord’s response to: the resident’s reports of damp and mould at the property; the resident’s … 19 Apr 2023 Severe Maladministration Onward Homes Limited (202215475) Case 202215475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that her heating was turning itself on and could … 21 Feb 2023 Severe Maladministration Rochdale Boroughwide Housing Limited (202201509) Case 202201509 · Managing Relations The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has … 9 Oct 2022 Severe Maladministration Believe Housing Limited (202127840) Case 202127840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling. 29 Sep 2022 Severe Maladministration Longhurst Group Limited (202108534) Case 202108534 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling. 26 Aug 2022 Severe Maladministration Clarion Housing Association Limited (202109355) Case 202109355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ reports of drain blockages. 30 Jun 2022 Severe Maladministration Spitalfields Housing Association Limited (202008492) Case 202008492 · Managing Relations The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage … 22 Feb 2022 Severe Maladministration Southern Housing Group Limited (202102647) Case 202102647 · Managing Relations The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling. 28 Sep 2021 Severe Maladministration One Manchester Limited (201913776) Case 201913776 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, …