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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "group" × Outcome: Severe_Maladministration ×

Showing 21 of 16,595 decisions matching "group"

Decisions

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18 Dec 2025 Severe Maladministration Thirteen Housing Group Limited (202411250) Case 202411250 · Managing Relations Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Severe Maladministration Citizen Housing Group Limited (202431874) Case 202431874 · Managing Relations Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Severe Maladministration The Riverside Group Limited (202340331) Case 202340331 · Responsive repairs/activity Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 3 Oct 2025 Severe Maladministration Sovereign Network Group (202501012) Case 202501012 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and … 23 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202427132) Case 202427132 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door. 18 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202342027) Case 202342027 · Managing Relations This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have … 30 Jun 2025 Severe Maladministration A2Dominion Housing Group Limited (202434827) Case 202434827 · Responsive repairs/activity The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 25 Apr 2025 Severe Maladministration One Housing Group Limited (202322111) Case 202322111 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in her property. 25 Jul 2024 Severe Maladministration One Housing Group Limited (202215178) Case 202215178 · Financial The complaint is about the landlord’s management of the resident’s rent and service charge account. 20 Dec 2023 Severe Maladministration Places for People Group Limited (202127097) Case 202127097 · Managing Relations The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The … 17 Nov 2023 Severe Maladministration Platform Housing Group Limited (202208458) Case 202208458 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports … 31 Oct 2023 Severe Maladministration Southern Housing Group Limited (202214697) Case 202214697 · Managing Relations The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling. 27 Sep 2023 Severe Maladministration Orbit Group Limited (202122354) Case 202122354 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property . 6 Sep 2023 Severe Maladministration Orbit Group Limited (202204426) Case 202204426 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The … 31 Jul 2023 Severe Maladministration Orbit Group Limited (202215754) Case 202215754 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also … 31 Jul 2023 Severe Maladministration Southern Housing Group Limited (202119541) Case 202119541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated … 13 Jul 2023 Severe Maladministration Anchor Hanover Group (202118379) Case 202118379 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould at the property. The landlord’s complaint management. 28 Jun 2023 Severe Maladministration Southern Housing Group Limited (202218230) Case 202218230 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof … 14 Jun 2023 Severe Maladministration Home Group Limited (202117203) Case 202117203 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint. 29 Sep 2022 Severe Maladministration Longhurst Group Limited (202108534) Case 202108534 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling. 22 Feb 2022 Severe Maladministration Southern Housing Group Limited (202102647) Case 202102647 · Managing Relations The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling.