Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident moved into a 3-bed bungalow in July 2023. […]
Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident has complained about damp and mould and repairs at […]
Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 November 2025 Background The resident lives in a 2-bedroom house with her husband […]
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door.
This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have also considered how the landlord handled the resident’s complaint.
The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for a property transfer.
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.
The resident’s complaint is about the landlord’s handling of her reports of ventilation issues and overheating inside her flat.
The complaint is about the landlord’s management of the resident’s rent and service charge account.
The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.
The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s communication and complaint handling.
The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property .
This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The associated complaint.
The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also considered the landlords complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated complaint.
The complaint is about: The landlord’s handling of reports of damp and mould at the property. The landlord’s complaint management.
The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof and the resulting internal damage. handling of the complaint.
The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.
The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling.
The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |