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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "council" × Outcome: Severe_Maladministration ×

Showing 63 of 16,595 decisions matching "council"

Decisions

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11 Dec 2025 Severe Maladministration Birmingham City Council (202514498) Case 202514498 · Managing Relations Decision Case ID 202514498 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Nov 2025 Severe Maladministration Haringey London Borough Council (202330017) Case 202330017 · Managing Relations Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 24 Sep 2025 Severe Maladministration Bristol City Council (202447805) Case 202447805 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) 19 Aug 2025 Severe Maladministration Dacorum Borough Council (202442661) Case 202442661 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the … 23 Jul 2025 Severe Maladministration Basildon Borough Council (202447527) Case 202447527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to flooring in the property. 17 Jul 2025 Severe Maladministration Arun District Council (202426223) Case 202426223 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property. 25 Jun 2025 Severe Maladministration London Borough of Camden Council (202442744) Case 202442744 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the resident’s property. 6 Jun 2025 Severe Maladministration London Borough of Havering Council (202340938) Case 202340938 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also … 9 May 2025 Severe Maladministration Southwark Council (202008030) Case 202008030 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The … 14 Mar 2025 Severe Maladministration Lewisham Council (202336847) Case 202336847 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 25 Feb 2025 Severe Maladministration Haringey London Borough Council (202411782) Case 202411782 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould. 24 Feb 2025 Severe Maladministration Kirklees Council (202317062) Case 202317062 · Old Property Condition categories The complaint is about the landlord’s handling of subsidence reports. 17 Feb 2025 Severe Maladministration Southwark Council (202327171) Case 202327171 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling. 18 Dec 2024 Severe Maladministration Dartford Borough Council (202329960) Case 202329960 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. … 25 Nov 2024 Severe Maladministration North West Leicestershire District Council (202225027) Case 202225027 · Old Property Condition categories The complaint is about the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the … 30 Sep 2024 Severe Maladministration Lambeth Council (202347814) Case 202347814 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the renewal of the windows and doors at the property. 10 Sep 2024 Severe Maladministration Lewisham Council (202335783) Case 202335783 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the … 31 Jul 2024 Severe Maladministration Islington Council (202231232) Case 202231232 · Managing Relations The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s … 29 Jul 2024 Severe Maladministration Lambeth Council (202313959) Case 202313959 · Managing Relations This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 25 Jul 2024 Severe Maladministration Haringey London Borough Council (202232465) Case 202232465 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, … 28 Jun 2024 Severe Maladministration Birmingham City Council (202233239) Case 202233239 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour … 21 May 2024 Severe Maladministration Lewisham Council (202224894) Case 202224894 · Old Property Condition migrated-2025 The complaint is about delays in replacing damaged and rotten windows at the resident’s property. 26 Apr 2024 Severe Maladministration Camden Council (202337252) Case 202337252 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. The Ombudsman also … 28 Mar 2024 Severe Maladministration Wandsworth Council (202206989) Case 202206989 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring … 27 Mar 2024 Severe Maladministration Southwark Council (202210574) Case 202210574 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. … 22 Mar 2024 Severe Maladministration Hammersmith and Fulham Council (202232308) Case 202232308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that her windows needed replacing due to disrepair. 20 Mar 2024 Severe Maladministration Lambeth Council (202207742) Case 202207742 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room. The resident’s complaint. 29 Feb 2024 Severe Maladministration Lewisham Council (202217650) Case 202217650 · Estate Management The complaint is about the landlord’s handling: of repairs to the property roof. of the resident’s complaint. We have also … 25 Jan 2024 Severe Maladministration Lambeth Council (202215719) Case 202215719 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of asbestos related repairs at the property. Handling of the resident’s request for … 16 Jan 2024 Severe Maladministration Tower Hamlets Council (202307247) Case 202307247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s window repairs. The complaint. 31 Oct 2023 Severe Maladministration Stoke-on-Trent City Council (202303410) Case 202303410 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of damp and mould. 18 Oct 2023 Severe Maladministration Dartford Borough Council (202203494) Case 202203494 · ASB/Abuse/Nuisance REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 12 Sep 2023 Severe Maladministration Birmingham City Council (202125701) Case 202125701 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat … 1 Sep 2023 Severe Maladministration North Tyneside Council (202214593) Case 202214593 · Occupancy Rights REPORT COMPLAINT 202214593 North Tyneside Council 01 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Aug 2023 Severe Maladministration Wolverhampton City Council (202217517) Case 202217517 · Estate Management The complaint is about the landlord’s response to the resident’s: request to install fencing around the boundary of her front … 15 Aug 2023 Severe Maladministration Islington Council (202122382) Case 202122382 · Managing Relations The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and … 15 Aug 2023 Severe Maladministration Kingston upon Thames Council (202209197) Case 202209197 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs … 10 Aug 2023 Severe Maladministration Hackney Council (202213194) Case 202213194 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the … 9 Aug 2023 Severe Maladministration Harlow District Council (202212441) Case 202212441 · Estate Management REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 Jul 2023 Severe Maladministration Gateshead Metropolitan Borough Council (202217072) Case 202217072 · Information and data management The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping. 25 Jul 2023 Severe Maladministration North West Leicestershire District Council (202222635) Case 202222635 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about staff conduct. 20 Jul 2023 Severe Maladministration Hammersmith and Fulham Council (202211264) Case 202211264 · Managing Relations This complaint is about the landlord’s handling of: repairs in the resident’s bathroom, and; the associated complaint. 12 Jul 2023 Severe Maladministration Haringey London Borough Council (202119831) Case 202119831 · Managing Relations The complaint is about the landlord’s: 29 Jun 2023 Severe Maladministration Southwark Council (202113988) Case 202113988 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by … 27 Jun 2023 Severe Maladministration Lewisham Council (202202867) Case 202202867 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the reports of a leak into the resident’s property and its handling … 23 Jun 2023 Severe Maladministration Wandsworth Council (202201207) Case 202201207 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 12 Jun 2023 Severe Maladministration Hammersmith and Fulham Council (202102777) Case 202102777 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen … 6 Jun 2023 Severe Maladministration Charnwood Borough Council (202120834) Case 202120834 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered. 6 Jun 2023 Severe Maladministration Lambeth Council (202121344) Case 202121344 · Managing Relations REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 31 May 2023 Severe Maladministration Lambeth Council (202119227) Case 202119227 · Information and data management The complaint is about the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. …