Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202436514 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The property is a new build 2-bedroom house. The resident lives […]
Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident moved into a 3-bed bungalow in July 2023. […]
Decision Case ID 202512546 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom flat with his partner and children. He […]
Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident has complained about damp and mould and repairs at […]
Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 November 2025 Background The resident lives in a 2-bedroom house with her husband […]
The complaint is about the landlord’s handling of repairs to a communal front door.
The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water.
The complaint is about the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments.
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated complaint.
The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to the resident’s reports of a mouse infestation. This service has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property.
The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.
The complaint is about:
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s complaint including their request for compensation for items damaged by mould.
The complaint is about the landlord’s response to the residents’ reports of drain blockages.
The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |