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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Outcome: Severe_Maladministration ×

Showing 164 of 16,595 decisions

Decisions

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20 Mar 2023 Severe Maladministration Haringey London Borough Council (202120409) Case 202120409 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the … 21 Feb 2023 Severe Maladministration Rochdale Boroughwide Housing Limited (202201509) Case 202201509 · Managing Relations The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has … 15 Feb 2023 Severe Maladministration Newham Council (202111993) Case 202111993 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property. 15 Feb 2023 Severe Maladministration Southwark Council (202207291) Case 202207291 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was … 31 Jan 2023 Severe Maladministration Tandridge District Council (202117404) Case 202117404 · Managing Relations This complaint is about the landlord’s response to concerns raised about the attitude and approach of the resident’s former housing … 9 Oct 2022 Severe Maladministration Believe Housing Limited (202127840) Case 202127840 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling. 29 Sep 2022 Severe Maladministration Longhurst Group Limited (202108534) Case 202108534 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling. 14 Sep 2022 Severe Maladministration Lambeth Council (202118403) Case 202118403 · Information and data management REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 26 Aug 2022 Severe Maladministration Clarion Housing Association Limited (202109355) Case 202109355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ reports of drain blockages. 5 Jul 2022 Severe Maladministration Metropolitan Thames Valley Housing (202009673) Case 202009673 · Health and Safety (inc. building safety) The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition of a communal fire alarm … 30 Jun 2022 Severe Maladministration Spitalfields Housing Association Limited (202008492) Case 202008492 · Managing Relations The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage … 9 Jun 2022 Severe Maladministration ‘Johnnie’ Johnson H A Ltd (201906066) Case 201906066 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 22 Feb 2022 Severe Maladministration Southern Housing Group Limited (202102647) Case 202102647 · Managing Relations The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling. 28 Sep 2021 Severe Maladministration One Manchester Limited (201913776) Case 201913776 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, …