Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The report also examines: the landlord’s record keeping. the landlord’s consideration of the resident’s vulnerabilities.
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of the resident’s complaint including their request for compensation for items damaged by mould.
The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property.
The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.
The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has also considered the landlord’s communication and overall treatment of the complainant throughout the period of the complaint.
The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property.
The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was responsible for vandalising his kitchen.
This complaint is about the landlord’s response to concerns raised about the attitude and approach of the resident’s former housing officer and the resident’s request for that officer to be changed. On 17 June 2021, the landlord issued its stage one response, referring to a formal complaint registered on the …
The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling.
The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling.
REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s response to the residents’ reports of drain blockages.
The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition of a communal fire alarm call unit.
The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.
The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling.
The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, mould, and issues with the ventilation system.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |