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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "property" × Outcome: Severe_Maladministration ×

Showing 62 of 16,595 decisions matching "property"

Decisions

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17 May 2023 Severe Maladministration Birmingham City Council (202011032) Case 202011032 · Managing Relations The complaint is about the landlord’s handling of repairs to: A leaking heating system at the property. The presence of … 15 May 2023 Severe Maladministration Yorkshire Housing Limited (202116134) Case 202116134 · Managing Relations The complaint is about: The landlord’s handling of reports of a leak, damp and mould relating to the resident’s permanent … 12 May 2023 Severe Maladministration Birmingham City Council (202202841) Case 202202841 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, … 12 May 2023 Severe Maladministration Torus62 Limited (202212668) Case 202212668 · Managing Relations The complaint is about the landlord’s response to: the resident’s reports of damp and mould at the property; the resident’s … 2 May 2023 Severe Maladministration Camden Council (202126123) Case 202126123 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by their neighbours in … 30 Mar 2023 Severe Maladministration Sanctuary Housing Association (202107263) Case 202107263 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling … 29 Mar 2023 Severe Maladministration Waverley Borough Council (202213384) Case 202213384 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property. 15 Feb 2023 Severe Maladministration Newham Council (202111993) Case 202111993 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property. 29 Sep 2022 Severe Maladministration Longhurst Group Limited (202108534) Case 202108534 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling. 30 Jun 2022 Severe Maladministration Spitalfields Housing Association Limited (202008492) Case 202008492 · Managing Relations The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage … 22 Feb 2022 Severe Maladministration Southern Housing Group Limited (202102647) Case 202102647 · Managing Relations The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling. 28 Sep 2021 Severe Maladministration One Manchester Limited (201913776) Case 201913776 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, …