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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "council" × Outcome: Severe_Maladministration ×

Showing 63 of 16,595 decisions matching "council"

Decisions

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30 May 2023 Severe Maladministration Haringey London Borough Council (202217471) Case 202217471 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof. 19 May 2023 Severe Maladministration Leeds City Council (202116049) Case 202116049 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould within the property and associated works. 18 May 2023 Severe Maladministration Haringey London Borough Council (202204505) Case 202204505 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding … 17 May 2023 Severe Maladministration Birmingham City Council (202011032) Case 202011032 · Managing Relations The complaint is about the landlord’s handling of repairs to: A leaking heating system at the property. The presence of … 12 May 2023 Severe Maladministration Birmingham City Council (202202841) Case 202202841 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning its actions following a flood at his property, … 2 May 2023 Severe Maladministration Camden Council (202126123) Case 202126123 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of: Anti-social Behaviour/Noise nuisance (ASB) by their neighbours in … 30 Mar 2023 Severe Maladministration Hammersmith and Fulham Council (202106760) Case 202106760 · Managing Relations The complaint is about the residents reports of the landlord’s: handling of repairs to resolve a leak. complaint handling. The … 29 Mar 2023 Severe Maladministration Waverley Borough Council (202213384) Case 202213384 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property. 20 Mar 2023 Severe Maladministration Haringey London Borough Council (202120409) Case 202120409 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the … 15 Feb 2023 Severe Maladministration Newham Council (202111993) Case 202111993 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in his property. 15 Feb 2023 Severe Maladministration Southwark Council (202207291) Case 202207291 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decline the resident’s mutual exchange application, on the basis that he was … 31 Jan 2023 Severe Maladministration Tandridge District Council (202117404) Case 202117404 · Managing Relations This complaint is about the landlord’s response to concerns raised about the attitude and approach of the resident’s former housing … 14 Sep 2022 Severe Maladministration Lambeth Council (202118403) Case 202118403 · Information and data management REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …