Index live

Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Outcome: Severe_Maladministration ×

Showing 164 of 16,595 decisions

Decisions

Most recent first

25 Nov 2024 Severe Maladministration North West Leicestershire District Council (202225027) Case 202225027 · Old Property Condition categories The complaint is about the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the … 31 Oct 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202338603) Case 202338603 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of damp and mould in the resident’s property. 30 Oct 2024 Severe Maladministration Sovereign Network Homes (202341137) Case 202341137 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress, damp and mould. 8 Oct 2024 Severe Maladministration London Borough of Wandsworth (202225690) Case 202225690 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The … 30 Sep 2024 Severe Maladministration Lambeth Council (202347814) Case 202347814 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the renewal of the windows and doors at the property. 10 Sep 2024 Severe Maladministration Lewisham Council (202335783) Case 202335783 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the … 22 Aug 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202331302) Case 202331302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of recurring leaks and damp and mould in the property. 15 Aug 2024 Severe Maladministration Town and Country Housing (202316355) Case 202316355 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leak in the communal roof and associated damp and … 15 Aug 2024 Severe Maladministration Windrush Alliance UK Community Interest Company (202310419) Case 202310419 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 8 Aug 2024 Severe Maladministration London Borough of Barking and Dagenham (202216711) Case 202216711 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated … 31 Jul 2024 Severe Maladministration Housing For Women (202309026) Case 202309026 · Financial The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been considered. 31 Jul 2024 Severe Maladministration Islington Council (202231232) Case 202231232 · Managing Relations The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s … 29 Jul 2024 Severe Maladministration Lambeth Council (202313959) Case 202313959 · Managing Relations This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 29 Jul 2024 Severe Maladministration Peabody Trust (202312926) Case 202312926 · Managing Relations The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint. 25 Jul 2024 Severe Maladministration Haringey London Borough Council (202232465) Case 202232465 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, … 25 Jul 2024 Severe Maladministration One Housing Group Limited (202215178) Case 202215178 · Financial The complaint is about the landlord’s management of the resident’s rent and service charge account. 25 Jul 2024 Severe Maladministration Peabody Trust (202202211) Case 202202211 · Managing Relations The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling. 18 Jul 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202340261) Case 202340261 · Old Property Condition migrated-2025 This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat. 12 Jul 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202220110) Case 202220110 · Managing Relations The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of … 28 Jun 2024 Severe Maladministration Birmingham City Council (202233239) Case 202233239 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour … 21 May 2024 Severe Maladministration Lewisham Council (202224894) Case 202224894 · Old Property Condition migrated-2025 The complaint is about delays in replacing damaged and rotten windows at the resident’s property. 1 May 2024 Severe Maladministration Amplius Living (202212607) Case 202212607 · Managing Relations The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. … 26 Apr 2024 Severe Maladministration Camden Council (202337252) Case 202337252 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. The Ombudsman also … 28 Mar 2024 Severe Maladministration Wandsworth Council (202206989) Case 202206989 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring … 27 Mar 2024 Severe Maladministration Southwark Council (202210574) Case 202210574 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. … 22 Mar 2024 Severe Maladministration Hammersmith and Fulham Council (202232308) Case 202232308 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that her windows needed replacing due to disrepair. 20 Mar 2024 Severe Maladministration Lambeth Council (202207742) Case 202207742 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a wet room. The resident’s complaint. 4 Mar 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (201907087) Case 201907087 · Managing Relations The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s … 29 Feb 2024 Severe Maladministration Lewisham Council (202217650) Case 202217650 · Estate Management The complaint is about the landlord’s handling: of repairs to the property roof. of the resident’s complaint. We have also … 21 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202229881) Case 202229881 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower … 20 Feb 2024 Severe Maladministration London Borough of Newham (202217014) Case 202217014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak. 17 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202109262) Case 202109262 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint. 31 Jan 2024 Severe Maladministration Peabody Trust (202126795) Case 202126795 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. … 25 Jan 2024 Severe Maladministration Lambeth Council (202215719) Case 202215719 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of asbestos related repairs at the property. Handling of the resident’s request for … 17 Jan 2024 Severe Maladministration Karibu Community Homes Limited (201906579) Case 201906579 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing … 16 Jan 2024 Severe Maladministration Tower Hamlets Council (202307247) Case 202307247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s window repairs. The complaint. 20 Dec 2023 Severe Maladministration Places for People Group Limited (202127097) Case 202127097 · Managing Relations The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The … 17 Nov 2023 Severe Maladministration Platform Housing Group Limited (202208458) Case 202208458 · Managing Relations The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports … 14 Nov 2023 Severe Maladministration Sanctuary Housing Association (202216547) Case 202216547 · Managing Relations The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated … 31 Oct 2023 Severe Maladministration Southern Housing Group Limited (202214697) Case 202214697 · Managing Relations The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling. 31 Oct 2023 Severe Maladministration Stoke-on-Trent City Council (202303410) Case 202303410 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of damp and mould. 18 Oct 2023 Severe Maladministration Dartford Borough Council (202203494) Case 202203494 · ASB/Abuse/Nuisance REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 17 Oct 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202105177) Case 202105177 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of … 13 Oct 2023 Severe Maladministration London Borough of Newham (202103663) Case 202103663 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will … 27 Sep 2023 Severe Maladministration Orbit Group Limited (202122354) Case 202122354 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property . 12 Sep 2023 Severe Maladministration Birmingham City Council (202125701) Case 202125701 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat … 11 Sep 2023 Severe Maladministration Paragon Asra Housing Limited (202216297) Case 202216297 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also … 7 Sep 2023 Severe Maladministration Hexagon Housing Association Limited (202125894) Case 202125894 · Information and data management The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to … 6 Sep 2023 Severe Maladministration Orbit Group Limited (202204426) Case 202204426 · Managing Relations This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The … 5 Sep 2023 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202111700) Case 202111700 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The associated complaint.