Royal Borough of Kensington and Chelsea (202233268)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Dartford Borough Council (202329960)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202321355)
The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint.
North West Leicestershire District Council (202225027)
The complaint is about the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the internal walls, a missing vent and damp and mould.
London & Quadrant Housing Trust (L&Q) (202338603)
This complaint is about the landlord’s handling of damp and mould in the resident’s property.
Sovereign Network Homes (202341137)
This complaint is about the landlord’s handling of reports of water ingress, damp and mould.
London Borough of Wandsworth (202225690)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The landlord’s complaint handling has also been considered.
Lambeth Council (202347814)
The complaint is about the landlord’s handling of the renewal of the windows and doors at the property.
Lewisham Council (202335783)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the property.
Royal Borough of Kensington and Chelsea (202331302)
The complaint is about the landlord’s response to reports of recurring leaks and damp and mould in the property.
Town and Country Housing (202316355)
The complaint is about the landlord’s handling of: Repairs to a leak in the communal roof and associated damp and mould in the resident’s property. Communication with the resident during the formal complaint.
Windrush Alliance UK Community Interest Company (202310419)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s: Record Keeping. Complaint handling.
London Borough of Barking and Dagenham (202216711)
The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated complaint.
Housing For Women (202309026)
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been considered.
Islington Council (202231232)
The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s complaint handling.
Lambeth Council (202313959)
This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of repairs in the property. This investigation has also considered the landlord’s handling of the associated complaints.
Peabody Trust (202312926)
The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint.
Haringey London Borough Council (202232465)
This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, and mould, in the property.
One Housing Group Limited (202215178)
The complaint is about the landlord’s management of the resident’s rent and service charge account.
Peabody Trust (202202211)
The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202340261)
This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat.
London & Quadrant Housing Trust (L&Q) (202220110)
The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of the resident’s complaint.
Birmingham City Council (202233239)
The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Lewisham Council (202224894)
The complaint is about delays in replacing damaged and rotten windows at the resident’s property.
Amplius Living (202212607)
The resident’s complaint is about the landlord’s handing of the resident’s reports of: Repairs to the property. Damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202337252)
This complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Complaint handling. The Ombudsman also considered the landlord’s record keeping.
Wandsworth Council (202206989)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise disturbance from neighbouring properties.
Southwark Council (202210574)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks, and subsequent damage in the property. The residents decant. The Ombudsman also investigated the landlord’s handling of the complaint.
Hammersmith and Fulham Council (202232308)
The complaint is about the landlord’s handling of the resident’s reports that her windows needed replacing due to disrepair.
Lambeth Council (202207742)
The complaint is about the landlord’s handling of: Repairs to a wet room. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (201907087)
The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s complaints handling.
Lewisham Council (202217650)
The complaint is about the landlord’s handling: of repairs to the property roof. of the resident’s complaint. We have also investigated the landlord’s knowledge and information handling.
London & Quadrant Housing Trust (L&Q) (202229881)
The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower room and hallway. Reports of damp and mould. Complaints.
London Borough of Newham (202217014)
The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak.
London & Quadrant Housing Trust (L&Q) (202109262)
The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint.
Peabody Trust (202126795)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. Complaint.
Lambeth Council (202215719)
The complaint is about the landlord’s: Handling of asbestos related repairs at the property. Handling of the resident’s request for a permanent decant, not a temporary one. Handling of the complaint. The Ombudsman has also investigated the landlord’s record keeping.
Karibu Community Homes Limited (201906579)
The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing facilities and the subsequent installation and maintenance of a water pump. The associated complaints.
Tower Hamlets Council (202307247)
The complaint is about the landlord’s handling of: The resident’s window repairs. The complaint.
Places for People Group Limited (202127097)
The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.
Platform Housing Group Limited (202208458)
The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s communication and complaint handling.
Sanctuary Housing Association (202216547)
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated complaint.
Southern Housing Group Limited (202214697)
The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling.
Stoke-on-Trent City Council (202303410)
The complaint is about the landlord’s handling of the resident’s report of damp and mould.
Dartford Borough Council (202203494)
REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (L&Q) (202105177)
The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of inadequate insulation between the entrance porch and her flat above. Complaints.
London Borough of Newham (202103663)
The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will also consider landlord’s record keeping.
Orbit Group Limited (202122354)
The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property .
Birmingham City Council (202125701)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat above. The associated complaint.
Paragon Asra Housing Limited (202216297)
The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also consider the landlord’s record keeping.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)