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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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5 Mar 2026 Reasonable Redress Peabody Trust (202346846) Case 202346846 · Managing Relations Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March … 2 Mar 2026 Reasonable Redress Octavia Housing (202526330) Case 202526330 · Managing Relations Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March … 17 Feb 2026 Reasonable Redress The Guinness Partnership Limited (202447598) Case 202447598 · Financial Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Reasonable Redress GreenSquareAccord Limited (202343731) Case 202343731 · Responsive repairs/activity Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 10 Feb 2026 Reasonable Redress Sparrow Shared Ownership Limited (202343253) Case 202343253 · For profit Decision Case ID 202343253 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 27 Jan 2026 Reasonable Redress Southern Housing (202420222) Case 202420222 · Financial Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 … 20 Jan 2026 Reasonable Redress Sanctuary Housing Association (202439697) Case 202439697 · Responsive repairs/activity Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 8 Jan 2026 Reasonable Redress Peabody Trust (202439814) Case 202439814 · Managing Relations Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January … 7 Jan 2026 Reasonable Redress Peabody Trust (202506211) Case 202506211 · Managing Relations Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January … 19 Dec 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202415087) Case 202415087 · Managing Relations Decision Case ID 202415087 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Reasonable Redress Southern Housing (202513410) Case 202513410 · Financial Decision Case ID 202513410 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 10 Dec 2025 Reasonable Redress Incommunities Limited (202508539) Case 202508539 · ASB/Abuse/Nuisance Decision Case ID 202508539 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December … 10 Dec 2025 Reasonable Redress Notting Hill Genesis (202416988) Case 202416988 · ASB/Abuse/Nuisance Decision Case ID 202416988 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 10 December … 2 Dec 2025 Reasonable Redress Notting Hill Genesis (202435566) Case 202435566 · Managing Relations Decision Case ID 202435566 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 2 December … 28 Nov 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952) Case 202315952 · Managing Relations Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 27 Nov 2025 Reasonable Redress Sanctuary Housing Association (202429536) Case 202429536 · Managing Relations Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Reasonable Redress Southwark Council (202404949) Case 202404949 · Managing Relations Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 25 Nov 2025 Reasonable Redress Sovereign Network Group (202452283) Case 202452283 · ASB/Abuse/Nuisance Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 19 Nov 2025 Reasonable Redress Notting Hill Genesis (202447140) Case 202447140 · Managing Relations Decision Case ID 202447140 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Nov 2025 Reasonable Redress Peabody Trust (202427051) Case 202427051 · Managing Relations Decision Case ID 202427051 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 … 10 Nov 2025 Reasonable Redress Southwark Council (202400316) Case 202400316 · Managing Relations Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 5 Nov 2025 Reasonable Redress LiveWest Homes Limited (202407649) Case 202407649 · ASB/Abuse/Nuisance Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 … 29 Oct 2025 Reasonable Redress Onward Homes Limited (202342303) Case 202342303 · Managing Relations Decision Case ID 202342303 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Reasonable Redress Peabody Trust (202453272) Case 202453272 · Managing Relations Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 27 Oct 2025 Reasonable Redress Notting Hill Genesis (202428752) Case 202428752 · Managing Relations Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October … 24 Oct 2025 Reasonable Redress Sanctuary Housing Association (202300480) Case 202300480 · Managing Relations Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 23 Oct 2025 Reasonable Redress Orbit Housing Association Limited (202438192) Case 202438192 · Managing Relations Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Oct 2025 Reasonable Redress Sparrow Shared Ownership Limited (202334273) Case 202334273 · For profit Decision Case ID 202334273 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 17 Oct 2025 Reasonable Redress Torus62 Limited (202344614) Case 202344614 · Managing Relations Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 9 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202321530) Case 202321530 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 9 Oct 2025 Reasonable Redress Incommunities Limited (202339712) Case 202339712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property. 7 Oct 2025 Reasonable Redress Aster Group Limited (202341575) Case 202341575 · Moving/Buying/Selling Home The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould … 1 Oct 2025 Reasonable Redress Abri Group Limited (202424721) Case 202424721 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs … 1 Oct 2025 Reasonable Redress Aster Group Limited (202419335) Case 202419335 · Old Property Condition categories The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual … 1 Oct 2025 Reasonable Redress Stonewater Limited (202340286) Case 202340286 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the … 1 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202500927) Case 202500927 · Managing Relations The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at … 30 Sep 2025 Reasonable Redress Abri Group Limited (202332172) Case 202332172 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of repairs following a leak at the property. 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202501150) Case 202501150 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports about repair issues at the property. 29 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202317968) Case 202317968 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to a break-in at the resident’s property. 29 Sep 2025 Reasonable Redress Newark and Sherwood District Council (202438422) Case 202438422 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property. 25 Sep 2025 Reasonable Redress Peabody Trust (202345853) Case 202345853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the … 22 Sep 2025 Reasonable Redress Brighton and Hove City Council (202340117) Case 202340117 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of no hot water at the property. 18 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325886) Case 202325886 · Managing Relations The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint. 17 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202447149) Case 202447149 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 17 Sep 2025 Reasonable Redress Torus62 Limited (202424582) Case 202424582 · Financial The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up … 8 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202334429) Case 202334429 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage … 5 Sep 2025 Reasonable Redress Aster Group Limited (202325757) Case 202325757 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange. 5 Sep 2025 Reasonable Redress Homes Plus Limited (202408066) Case 202408066 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated … 3 Sep 2025 Reasonable Redress Sanctuary Housing Association (202348283) Case 202348283 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated … 1 Sep 2025 Reasonable Redress Newlon Housing Trust (202331591) Case 202331591 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property.