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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "november" × Outcome: Reasonable_Redress ×

Showing 43 of 16,595 decisions matching "november"

Decisions

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12 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202403156) Case 202403156 · ASB/Abuse/Nuisance Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 7 Jan 2026 Reasonable Redress Peabody Trust (202506211) Case 202506211 · Managing Relations Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January … 28 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202432466) Case 202432466 · ASB/Abuse/Nuisance Decision Case ID 202432466 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Nov 2025 Reasonable Redress Notting Hill Genesis (202334336) Case 202334336 · Managing Relations Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952) Case 202315952 · Managing Relations Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 27 Nov 2025 Reasonable Redress A2Dominion Housing Group Limited (202329402) Case 202329402 · Managing Relations Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Nov 2025 Reasonable Redress Hyde Housing Association Limited (202417115) Case 202417115 · Managing Relations Decision Case ID 202417115 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 27 … 27 Nov 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202413755) Case 202413755 · Financial Decision Case ID 202413755 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 27 Nov 2025 Reasonable Redress Peabody Trust (202320040) Case 202320040 · Financial Decision Case ID 202320040 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 … 27 Nov 2025 Reasonable Redress Peabody Trust (202400765) Case 202400765 · Managing Relations Decision Case ID 202400765 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Reasonable Redress Sanctuary Housing Association (202429536) Case 202429536 · Managing Relations Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Reasonable Redress Southwark Council (202404949) Case 202404949 · Managing Relations Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 26 Nov 2025 Reasonable Redress Aspire Housing Limited (202402787) Case 202402787 · Managing Relations Decision Case ID 202402787 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202323759) Case 202323759 · Estate Management Decision Case ID 202323759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 26 Nov 2025 Reasonable Redress Peabody Trust (202325539) Case 202325539 · Managing Relations Decision Case ID 202325539 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 … 26 Nov 2025 Reasonable Redress Sovereign Network Group (202508050) Case 202508050 · Managing Relations Decision Case ID 202508050 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 25 Nov 2025 Reasonable Redress Peabody Trust (202332699) Case 202332699 · Managing Relations Decision Case ID 202332699 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 … 25 Nov 2025 Reasonable Redress Sovereign Network Group (202452283) Case 202452283 · ASB/Abuse/Nuisance Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 24 Nov 2025 Reasonable Redress Stonewater Limited (202329861) Case 202329861 · Estate Management Decision Case ID 202329861 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 … 21 Nov 2025 Reasonable Redress Notting Hill Genesis (202444908) Case 202444908 · Financial Decision Case ID 202444908 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 19 Nov 2025 Reasonable Redress East End Homes Limited (202334186) Case 202334186 · Managing Relations Decision Case ID 202334186 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 19 … 19 Nov 2025 Reasonable Redress GreenSquareAccord Limited (202102715) Case 202102715 · ASB/Abuse/Nuisance Decision Case ID 202102715 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Date 19 November 2025 … 19 Nov 2025 Reasonable Redress London & Quadrant Housing Trust (202333027) Case 202333027 · Managing Relations Decision Case ID 202333027 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 19 Nov 2025 Reasonable Redress Notting Hill Genesis (202447140) Case 202447140 · Managing Relations Decision Case ID 202447140 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Nov 2025 Reasonable Redress Peabody Trust (202427051) Case 202427051 · Managing Relations Decision Case ID 202427051 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 … 18 Nov 2025 Reasonable Redress Notting Hill Genesis (202413872) Case 202413872 · ASB/Abuse/Nuisance Decision Case ID 202413872 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 14 Nov 2025 Reasonable Redress The Guinness Partnership Limited (202428916) Case 202428916 · Managing Relations Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Reasonable Redress Platform Housing Group Limited (202340813) Case 202340813 · Managing Relations Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Reasonable Redress London Borough of Hackney (202405683) Case 202405683 · Local Authority / ALMO or TMO Decision Case ID 202405683 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 10 Nov 2025 Reasonable Redress Southwark Council (202400316) Case 202400316 · Managing Relations Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 7 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202433180) Case 202433180 · Financial Decision Case ID 202433180 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 7 Nov 2025 Reasonable Redress Haringey London Borough Council (202501855) Case 202501855 · Local Authority / ALMO or TMO Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 6 Nov 2025 Reasonable Redress Birmingham City Council (202423205) Case 202423205 · Local Authority / ALMO or TMO Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 5 Nov 2025 Reasonable Redress LiveWest Homes Limited (202407649) Case 202407649 · ASB/Abuse/Nuisance Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 … 5 Nov 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202336744) Case 202336744 · Estate Management Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 31 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202444348) Case 202444348 · Responsive repairs/activity Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Aug 2025 Reasonable Redress Ashford Borough Council (202433225) Case 202433225 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August … 22 Nov 2024 Reasonable Redress The Riverside Group Limited (202234246) Case 202234246 · Old Property Condition categories REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Nov 2023 Reasonable Redress Livv Housing Group (202216910) Case 202216910 · Managing Relations REPORT COMPLAINT 202216910 Livv Housing Group 1 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 Nov 2021 Reasonable Redress Lambeth Council (202112954) Case 202112954 · Local Authority / ALMO or TMO REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the … 10 Nov 2021 Reasonable Redress Vivid Housing Limited (202100151) Case 202100151 · Old Property Condition migrated-2025 REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Nov 2021 Reasonable Redress London & Quadrant Housing Trust (202104391) Case 202104391 · Old Property Condition migrated-2025 REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and … 30 Mar 2021 Reasonable Redress Hammersmith and Fulham Council (202005977) Case 202005977 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for …