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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202014439) Case 202014439 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. … 26 Aug 2021 Reasonable Redress Sanctuary Housing Association (202015763) Case 202015763 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property. 23 Aug 2021 Reasonable Redress Cottsway Housing Association Limited (202002051) Case 202002051 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property. 9 Aug 2021 Reasonable Redress Notting Hill Genesis (202016415) Case 202016415 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of her property at the start … 9 Aug 2021 Reasonable Redress Sovereign Housing Association Limited (201910574) Case 201910574 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with … 5 Aug 2021 Reasonable Redress One Housing Group Limited (202013149) Case 202013149 · Moving/Buying/Selling Home The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his … 30 Jul 2021 Reasonable Redress Hyde Southbank Homes Limited (202001363) Case 202001363 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites … 30 Jul 2021 Reasonable Redress Newlon Housing Trust (202104409) Case 202104409 · Estate Management The complaint is about the landlord failing to make explicit that the property did not come with allocated parking. 28 Jul 2021 Reasonable Redress Notting Hill Genesis (202014007) Case 202014007 · Financial The complaint is about: The landlord’s response to the resident’s request for the replacement of her personal belongings damaged at … 21 Jul 2021 Reasonable Redress Nottingham City Council (202005867) Case 202005867 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following … 1 Jul 2021 Reasonable Redress Catalyst Housing Limited (202009351) Case 202009351 · Old Property Condition migrated-2025 The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the … 29 Jun 2021 Reasonable Redress Notting Hill Genesis (202009450) Case 202009450 · Estate Management The complaint is about the landlord’s response to the residents’ reports that a neighbour installed a gate that restricted access … 24 Jun 2021 Reasonable Redress Orbit Group Limited (201908846) Case 201908846 · Financial The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level … 22 Jun 2021 Reasonable Redress Peabody Trust (202014675) Case 202014675 · Old Property Condition migrated-2025 The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s … 22 Jun 2021 Reasonable Redress Slough Borough Council (201817026) Case 201817026 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; … 21 Jun 2021 Reasonable Redress One Housing Group Limited (202015974) Case 202015974 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the … 18 Jun 2021 Reasonable Redress Metropolitan Housing Trust Limited (201912991) Case 201912991 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property. 17 Jun 2021 Reasonable Redress Westminster City Council (202006854) Case 202006854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a … 16 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000374) Case 202000374 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns … 15 Jun 2021 Reasonable Redress Home Group Limited (201912966) Case 201912966 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect … 15 Jun 2021 Reasonable Redress The Riverside Group Limited (202003714) Case 202003714 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a property transfer offer. 14 Jun 2021 Reasonable Redress Optivo (202009015) Case 202009015 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of repairs to the resident’s former property. Response to the resident’s request for … 9 Jun 2021 Reasonable Redress Your Housing Limited (202004434) Case 202004434 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and … 28 May 2021 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202010072) Case 202010072 · Financial The complaint is about the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to … 28 May 2021 Reasonable Redress Optivo (202000740) Case 202000740 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the residents reports of anti-social behaviour (ASB) including drug use and drug … 28 May 2021 Reasonable Redress Sanctuary Housing Association (202006043) Case 202006043 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and … 28 May 2021 Reasonable Redress The Guinness Partnership Limited (202008437) Case 202008437 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 26 May 2021 Reasonable Redress Hammersmith and Fulham Council (202011308) Case 202011308 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 26 May 2021 Reasonable Redress London & Quadrant Housing Trust (201909237) Case 201909237 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in … 24 May 2021 Reasonable Redress Clarion Housing Association Limited (202010192) Case 202010192 · Estate Management The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking. 19 May 2021 Reasonable Redress Home Group Limited (202013788) Case 202013788 · Information and data management The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s … 18 May 2021 Reasonable Redress Hyde Housing Association Limited (201913216) Case 201913216 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks … 7 May 2021 Reasonable Redress Newham Council (202003618) Case 202003618 · Financial The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. … 6 May 2021 Reasonable Redress Gentoo Group Limited (202008205) Case 202008205 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the works in the property above, including its decision not to install … 23 Apr 2021 Reasonable Redress Newlon Housing Trust (202009747) Case 202009747 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property. 21 Apr 2021 Reasonable Redress Notting Hill Genesis (202008834) Case 202008834 · Financial The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, … 20 Apr 2021 Reasonable Redress Bromsgrove District Housing Trust Limited (202010431) Case 202010431 · Financial The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation … 14 Apr 2021 Reasonable Redress Longhurst Group Limited (201906862) Case 201906862 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The … 14 Apr 2021 Reasonable Redress Metropolitan Housing Trust Limited (201915499) Case 201915499 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s associated … 14 Apr 2021 Reasonable Redress Notting Hill Genesis (202008951) Case 202008951 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns over the change in the parking policy at the … 6 Apr 2021 Reasonable Redress Home Group Limited (202010713) Case 202010713 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas … 1 Apr 2021 Reasonable Redress Islington Council (202002434) Case 202002434 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at … 31 Mar 2021 Reasonable Redress Ealing Council (202006527) Case 202006527 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property. 31 Mar 2021 Reasonable Redress Newlon Housing Trust (202012759) Case 202012759 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent … 30 Mar 2021 Reasonable Redress Hammersmith and Fulham Council (202005977) Case 202005977 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for … 30 Mar 2021 Reasonable Redress Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721) Case 202008721 · Applicant This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to … 30 Mar 2021 Reasonable Redress Notting Hill Genesis (202010053) Case 202010053 · Old Charges categories The complaint refers to: The landlord’s handling of a heating test carried out at the resident’s property and level of … 30 Mar 2021 Reasonable Redress Ocean Housing Limited (202001833) Case 202001833 · Old Home Ownership Issues (not new build) categories The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information … 26 Mar 2021 Reasonable Redress Peabody Trust (201904945) Case 201904945 · Old Property Condition categories The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling. 26 Mar 2021 Reasonable Redress Sanctuary Housing Association (202009170) Case 202009170 · Staff Training The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; …