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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
17 Apr 2025 Reasonable Redress Places for People Group Limited (202333234) Case 202333234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of … 17 Apr 2025 Reasonable Redress Sparrow Shared Ownership Limited (202314747) Case 202314747 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of … 16 Apr 2025 Reasonable Redress Sanctuary Housing Association (202304492) Case 202304492 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing … 15 Apr 2025 Reasonable Redress Stockport Homes Limited (202322767) Case 202322767 · Responsive repairs/activity The complaint is about the landlord’s handling of a mould wash treatment. 14 Apr 2025 Reasonable Redress Home Group Limited (202327189) Case 202327189 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home. 14 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202217867) Case 202217867 · Financial The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has … 11 Apr 2025 Reasonable Redress ForHousing Limited (202322778) Case 202322778 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Apr 2025 Reasonable Redress LiveWest Homes Limited (202327070) Case 202327070 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a … 11 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202306386) Case 202306386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs. 8 Apr 2025 Reasonable Redress Amplius Living (202336556) Case 202336556 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint. 8 Apr 2025 Reasonable Redress Great Places Housing Association (202323706) Case 202323706 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property. 8 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202333526) Case 202333526 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs. 8 Apr 2025 Reasonable Redress Livv Housing Group (202322800) Case 202322800 · Managing Relations The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property. 8 Apr 2025 Reasonable Redress Sanctuary Housing Association (202406391) Case 202406391 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. … 7 Apr 2025 Reasonable Redress Derby City Council (202419744) Case 202419744 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock. 7 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202329138) Case 202329138 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for it to clean and repaint the balcony. Associated … 3 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202416158) Case 202416158 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 3 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202322812) Case 202322812 · Estate Management This complaint is about how the landlord handled the resident’s request for an allocated parking space. We have also considered … 2 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202321703) Case 202321703 · Financial This complaint is about the landlord sending a rent arrears letter to the resident. 1 Apr 2025 Reasonable Redress Peabody Trust (202305552) Case 202305552 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the … 31 Mar 2025 Reasonable Redress Citizen Housing (202329922) Case 202329922 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould. 31 Mar 2025 Reasonable Redress City of Westminster Council (202305067) Case 202305067 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint. 31 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202330473) Case 202330473 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a car parking space. 31 Mar 2025 Reasonable Redress London Borough of Waltham Forest (202428160) Case 202428160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water. 31 Mar 2025 Reasonable Redress Nottingham City Council (202211762) Case 202211762 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Reasonable Redress Onward Homes Limited (202414592) Case 202414592 · Information and data management The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she … 31 Mar 2025 Reasonable Redress Sanctuary Housing Association (202232986) Case 202232986 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of … 31 Mar 2025 Reasonable Redress Stonewater Limited (202317801) Case 202317801 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report … 28 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202324097) Case 202324097 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 Reasonable Redress Livv Housing Group (202326714) Case 202326714 · Old Property Condition categories The landlord’s response to the resident’s reports of subsidence repair works in the property. 28 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202320090) Case 202320090 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The … 28 Mar 2025 Reasonable Redress Southern Housing (202223608) Case 202223608 · Financial The complaint is about the landlord’s handling of the resident’s request for service charge information. 28 Mar 2025 Reasonable Redress Vico Homes Limited (202317417) Case 202317417 · Information and data management The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a … 27 Mar 2025 Reasonable Redress Brighter Places (202319862) Case 202319862 · Old Complaints Handling categories The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at … 27 Mar 2025 Reasonable Redress Platform Housing Group Limited (202322227) Case 202322227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 26 Mar 2025 Reasonable Redress Incommunities Limited (202411510) Case 202411510 · Old Estate Management categories The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024. 26 Mar 2025 Reasonable Redress Notting Hill Genesis (NHG) (202316825) Case 202316825 · Occupancy Rights The complaint is about the landlord’s handling of the applicant’s request to succeed the property. 25 Mar 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202316180) Case 202316180 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her … 25 Mar 2025 Reasonable Redress Sparrow Shared Ownership Limited (202309277) Case 202309277 · Estate Management The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The … 24 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202231388) Case 202231388 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s … 24 Mar 2025 Reasonable Redress Irwell Valley Housing Association Limited (202322513) Case 202322513 · Estate Management The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port. 24 Mar 2025 Reasonable Redress Stonewater Limited (202336531) Case 202336531 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 21 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202334443) Case 202334443 · Old Estate Management categories The landlord’s handling of the resident’s request for it to install a lift in her building. 21 Mar 2025 Reasonable Redress Orbit Group Limited (202318854) Case 202318854 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the … 21 Mar 2025 Reasonable Redress Stonewater Limited (202329801) Case 202329801 · Old Property Condition categories REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 20 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202331458) Case 202331458 · Financial The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint. 19 Mar 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202306482) Case 202306482 · Financial The complaint is about the landlord’s: Level and increase of service charges. Handling of requests for information about service charges. … 18 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202321836) Case 202321836 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the bathroom. 18 Mar 2025 Reasonable Redress Notting Hill Genesis (NHG) (202326016) Case 202326016 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her …