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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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25 Mar 2022 Reasonable Redress Thames Valley Housing Association Limited (202101951) Case 202101951 · Financial The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and … 23 Mar 2022 Reasonable Redress A & S Hillman Ltd (202016926) Case 202016926 · Financial The complaint is about the level of compensation offered by the landlord following repairs and improvements works at the residents’ … 19 Mar 2022 Reasonable Redress Thirteen Housing Group Limited (202102442) Case 202102442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property. 18 Mar 2022 Reasonable Redress Cobalt Housing Limited (202102557) Case 202102557 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the … 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (202104837) Case 202104837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is … 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 9 Mar 2022 Reasonable Redress Vivid Housing Limited (202114858) Case 202114858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the … 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 2 Mar 2022 Reasonable Redress One Manchester Limited (202105048) Case 202105048 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of … 28 Feb 2022 Reasonable Redress Peabody Trust (202014635) Case 202014635 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property. 25 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202110164) Case 202110164 · Managing Relations The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint. 21 Feb 2022 Reasonable Redress Peabody Trust (202006782) Case 202006782 · Moving/Buying/Selling Home The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of … 18 Feb 2022 Reasonable Redress Newcastle City Council (202010082) Case 202010082 · Managing Relations The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property. 14 Feb 2022 Reasonable Redress Home Group Limited (202114665) Case 202114665 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s … 10 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202106689) Case 202106689 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew … 9 Feb 2022 Reasonable Redress Stockport Homes Limited (202117341) Case 202117341 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property. 4 Feb 2022 Reasonable Redress Onward Homes Limited (202115233) Case 202115233 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations … 3 Feb 2022 Reasonable Redress Metropolitan Thames Valley Housing (202105791) Case 202105791 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property. 14 Jan 2022 Reasonable Redress Birmingham City Council (202104416) Case 202104416 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property … 7 Jan 2022 Reasonable Redress Basildon Borough Council (202108992) Case 202108992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property. 4 Jan 2022 Reasonable Redress Settle Group (202106292) Case 202106292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas … 24 Dec 2021 Reasonable Redress Aster Group Limited (201912210) Case 201912210 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered. 23 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202011329) Case 202011329 · Old Property Condition migrated-2025 The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling … 22 Dec 2021 Reasonable Redress B3 Living Limited (202012594) Case 202012594 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property. 22 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202107922) Case 202107922 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s … 21 Dec 2021 Reasonable Redress Onward Homes Limited (202017410) Case 202017410 · Managing Relations The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated … 20 Dec 2021 Reasonable Redress Bristol City Council (202101013) Case 202101013 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that … 7 Dec 2021 Reasonable Redress Clarion Housing Association Limited (202014623) Case 202014623 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 5 Dec 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (202106991) Case 202106991 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the heating and hot water system of the property. 4 Dec 2021 Reasonable Redress Southwark Council (202109108) Case 202109108 · Local Authority / ALMO or TMO The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property. 1 Dec 2021 Reasonable Redress Network Homes Limited (202106191) Case 202106191 · Estate Management The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its … 30 Nov 2021 Reasonable Redress Midland Heart Limited (202103806) Case 202103806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference in her property. 30 Nov 2021 Reasonable Redress Optivo (202109450) Case 202109450 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding the condition of the property when she moved … 25 Nov 2021 Reasonable Redress Notting Hill Genesis (202014860) Case 202014860 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into … 23 Nov 2021 Reasonable Redress Metropolitan Thames Valley Housing (202106386) Case 202106386 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled: the resident’s reports of damp and mould at the property from October 2020. … 23 Nov 2021 Reasonable Redress Optivo (202016662) Case 202016662 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of a leak into his property. 12 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202001355) Case 202001355 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the … 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202016583) Case 202016583 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident further to his reports of leaks into his … 26 Oct 2021 Reasonable Redress London Borough of Croydon (202008020) Case 202008020 · Financial The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax … 22 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202008232) Case 202008232 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling. 20 Oct 2021 Reasonable Redress Hammersmith and Fulham Council (202100011) Case 202100011 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property. 30 Sep 2021 Reasonable Redress London & Quadrant Housing Trust (202007697) Case 202007697 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The … 27 Sep 2021 Reasonable Redress Sanctuary Housing Association (202109211) Case 202109211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated … 21 Sep 2021 Reasonable Redress Metropolitan Housing Trust Limited (202012142) Case 202012142 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom … 13 Sep 2021 Reasonable Redress London & Quadrant Housing Trust (202103724) Case 202103724 · Moving/Buying/Selling Home The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled … 13 Sep 2021 Reasonable Redress Westminster City Council (201810206) Case 201810206 · Managing Relations The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports about a blocked … 3 Sep 2021 Reasonable Redress Citizen Housing (202005284) Case 202005284 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident's reports of various repairs at the property, including to the … 3 Sep 2021 Reasonable Redress Clarion Housing Association Limited (202010222) Case 202010222 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling. 31 Aug 2021 Reasonable Redress Peabody Trust (202015071) Case 202015071 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the … 27 Aug 2021 Reasonable Redress Peabody Trust 2018 (202006390) Case 202006390 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint …