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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
22 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202407070) Case 202407070 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a replacement electric fire. 22 May 2025 Reasonable Redress Orbit Group Limited (202347131) Case 202347131 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s … 21 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202337480) Case 202337480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in … 21 May 2025 Reasonable Redress Moat Homes Limited (202426103) Case 202426103 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213634) Case 202213634 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202328590) Case 202328590 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff. 19 May 2025 Reasonable Redress Platform Housing Group Limited (202317441) Case 202317441 · Financial The complaint is about the landlord’s response to the resident’s queries about service charges. 19 May 2025 Reasonable Redress Sovereign Network Homes (202322657) Case 202322657 · Responsive repairs/activity The complaint is about the landlord’s handling of leaks in the property. 16 May 2025 Reasonable Redress Clarion Housing Association Limited (202303877) Case 202303877 · Financial The complaint is about the landlord’s handling of the resident’s concerns about his rent account. 16 May 2025 Reasonable Redress London Borough of Islington (202327101) Case 202327101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system. 16 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202325999) Case 202325999 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to its hardship fund. 15 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202337502) Case 202337502 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint. 15 May 2025 Reasonable Redress Magenta Living (202427013) Case 202427013 · Responsive repairs/activity REPORT COMPLAINT 202427013 Magenta Living 15 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 May 2025 Reasonable Redress Southwark Council (202326397) Case 202326397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a broken tile. 13 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300355) Case 202300355 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint. 13 May 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202310749) Case 202310749 · Financial The complaint is about the landlord’s handling of: the resident’s concerns about the level of service charges; communications with the … 12 May 2025 Reasonable Redress Clarion Housing Association Limited (202228885) Case 202228885 · Financial The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered … 12 May 2025 Reasonable Redress GreenSquareAccord Limited (202320731) Case 202320731 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. … 12 May 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202323133) Case 202323133 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property. 12 May 2025 Reasonable Redress Southern Housing (202324125) Case 202324125 · Responsive repairs/activity The complaint is about the landlord’s handling of reports about a leak. 8 May 2025 Reasonable Redress Sovereign Network Homes (202306022) Case 202306022 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Concerns about the landlord’s staff member’s conduct … 7 May 2025 Reasonable Redress Calico Homes Limited (202223644) Case 202223644 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered … 7 May 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202415888) Case 202415888 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 7 May 2025 Reasonable Redress Royal Borough of Kingston Upon Thames (202422490) Case 202422490 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection. 6 May 2025 Reasonable Redress Birmingham City Council (202331908) Case 202331908 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the … 6 May 2025 Reasonable Redress Colchester City Council (202322142) Case 202322142 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the … 1 May 2025 Reasonable Redress A2Dominion Housing Group Limited (202317948) Case 202317948 · Managing Relations The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling. 1 May 2025 Reasonable Redress Southern Housing (202405356) Case 202405356 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to a fence. 30 Apr 2025 Reasonable Redress Connexus Homes Limited (202411289) Case 202411289 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 30 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202413056) Case 202413056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour. 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202308712) Case 202308712 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start … 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300219) Case 202300219 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint. 30 Apr 2025 Reasonable Redress Notting Hill Genesis (202326386) Case 202326386 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate. 30 Apr 2025 Reasonable Redress Penge Churches Housing Association Limited (202323909) Case 202323909 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress. 30 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202322043) Case 202322043 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, … 30 Apr 2025 Reasonable Redress Thrive Homes Limited (202400096) Case 202400096 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of anti-social behaviour (ASB). 30 Apr 2025 Reasonable Redress Town and Country Housing (202219392) Case 202219392 · Financial The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for reimbursement for damaged … 29 Apr 2025 Reasonable Redress London Borough of Hounslow (202325961) Case 202325961 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 29 Apr 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202321903) Case 202321903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas . 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202325879) Case 202325879 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202304162) Case 202304162 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays … 28 Apr 2025 Reasonable Redress Vivid Housing Limited (202328475) Case 202328475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling. 25 Apr 2025 Reasonable Redress Peabody Trust (202346852) Case 202346852 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s … 25 Apr 2025 Reasonable Redress Stonewater Limited (202325998) Case 202325998 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling. 25 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202335557) Case 202335557 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint. 25 Apr 2025 Reasonable Redress Torus62 Limited (202330480) Case 202330480 · Responsive repairs/activity The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating. 24 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202346620) Case 202346620 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of … 23 Apr 2025 Reasonable Redress Sanctuary Housing Association (202318273) Case 202318273 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of drainage problems in his garden. We have also … 22 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202321387) Case 202321387 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The … 18 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202224796) Case 202224796 · Managing Relations The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also …