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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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31 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202200377) Case 202200377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property. 17 Aug 2022 Reasonable Redress Notting Hill Genesis (202105526) Case 202105526 · Managing Relations This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports … 17 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202113535) Case 202113535 · Estate Management The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring … 10 Aug 2022 Reasonable Redress Islington Council (202016425) Case 202016425 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 29 Jul 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202127578) Case 202127578 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property. 28 Jul 2022 Reasonable Redress Notting Hill Genesis (202112545) Case 202112545 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the sale of the resident’s property. 27 Jul 2022 Reasonable Redress One Housing Group Limited (202109886) Case 202109886 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of … 26 Jul 2022 Reasonable Redress Waltham Forest Council (202124993) Case 202124993 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property. 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 19 Jul 2022 Reasonable Redress Bromford Housing Association Limited (202112906) Case 202112906 · Managing Relations The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and … 19 Jul 2022 Reasonable Redress Women’s Pioneer Housing Limited (202107641) Case 202107641 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property. 18 Jul 2022 Reasonable Redress Your Housing Limited (202117883) Case 202117883 · Managing Relations The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The … 12 Jul 2022 Reasonable Redress Ashford Borough Council (202123303) Case 202123303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the property above. 11 Jul 2022 Reasonable Redress Livv Housing Group (202125462) Case 202125462 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property. 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 5 Jul 2022 Reasonable Redress Home Group Limited (202111326) Case 202111326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property. 2 Jul 2022 Reasonable Redress Islington Council (202120558) Case 202120558 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated … 27 Jun 2022 Reasonable Redress Grand Union Housing Group Limited (202108321) Case 202108321 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) … 24 Jun 2022 Reasonable Redress Lewisham Council (202102949) Case 202102949 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating … 20 Jun 2022 Reasonable Redress Newlon Housing Trust (202006502) Case 202006502 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works … 17 Jun 2022 Reasonable Redress Penge Churches Housing Association Limited (202008022) Case 202008022 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of condensation in her property. 16 Jun 2022 Reasonable Redress The Havebury Housing Partnership (202121189) Case 202121189 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property. 10 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202122410) Case 202122410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to a window in the property. 9 Jun 2022 Reasonable Redress One Vision Housing Limited (202122576) Case 202122576 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to … 8 Jun 2022 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202120405) Case 202120405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her … 8 Jun 2022 Reasonable Redress Optivo (202105816) Case 202105816 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 30 May 2022 Reasonable Redress Guinness Housing Association Limited (202112707) Case 202112707 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 29 May 2022 Reasonable Redress Sanctuary Housing Association (202112456) Case 202112456 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of … 27 May 2022 Reasonable Redress Christian Action (Enfield) Housing Association Limited (202106329) Case 202106329 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The … 26 May 2022 Reasonable Redress Hyde Housing Association Limited (202104441) Case 202104441 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled … 26 May 2022 Reasonable Redress The Guinness Partnership Limited (202112838) Case 202112838 · Managing Relations The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved … 20 May 2022 Reasonable Redress Abri Group Limited (202102900) Case 202102900 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint … 18 May 2022 Reasonable Redress Soha Housing Limited (202005163) Case 202005163 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of soundproofing works to the resident’s property. 16 May 2022 Reasonable Redress Flagship Housing Group Limited (202113213) Case 202113213 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount … 16 May 2022 Reasonable Redress Peabody Trust (202103149) Case 202103149 · Managing Relations The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling. 14 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202104887) Case 202104887 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated … 12 May 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475) Case 202121475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp … 9 May 2022 Reasonable Redress Lewisham Council (202103310) Case 202103310 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property. 6 May 2022 Reasonable Redress London & Quadrant Housing Trust (202110036) Case 202110036 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the … 5 May 2022 Reasonable Redress Barking and Dagenham Council (202119265) Case 202119265 · Estate Management The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. … 5 May 2022 Reasonable Redress Paragon Asra Housing Limited (202115914) Case 202115914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how … 26 Apr 2022 Reasonable Redress Peabody Trust (202013965) Case 202013965 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external … 25 Apr 2022 Reasonable Redress Westminster City Council (202106105) Case 202106105 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress at his property. 19 Apr 2022 Reasonable Redress Crawley Borough Council (202113941) Case 202113941 · Financial The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property. 1 Apr 2022 Reasonable Redress Network Homes Limited (202114444) Case 202114444 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the … 31 Mar 2022 Reasonable Redress Notting Hill Genesis (201915134) Case 201915134 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property. 31 Mar 2022 Reasonable Redress Westminster City Council (202115189) Case 202115189 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property … 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202112683) Case 202112683 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property. 28 Mar 2022 Reasonable Redress Westminster City Council (202009730) Case 202009730 · Old Property Condition migrated-2025 The complaint is about the condition of the property.