GreenSquareAccord Limited (202421830)
The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to the boiler. Damp and mould. A crack in the living room wall.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Homes Plus Limited (202447589)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the complaint has also been considered.
Peabody Trust (202417776)
The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202418797)
The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould.
Broxtowe Borough Council (202415587)
The resident’s complaint is about the landlord’s handling of boiler repairs.
Clarion Housing Association Limited (202423789)
The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202342489)
The complaint is about the landlord’s response to the resident’s request for the installation of a wet room.
Incommunities Limited (202341257)
The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial.
Peabody Trust (202326978)
The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which has led to antisocial behaviour (ASB) and trespassing. We have also considered the landlord’s complaint handling.
Peabody Trust (202446561)
The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint.
Selwood Housing Society Limited (202449545)
The complaint is about the landlord's handling of the resident’s reports of damp and mould.
Sovereign Network Group (202225562)
The resident’s complaint is about the landlord's response to his reports about its contractors' conduct.
Castles & Coasts Housing Association Limited (202419776)
The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal use, along with his request for adaptations.
Charnwood Borough Council (202325335)
The complaint is about the amount of compensation the landlord offered the resident.
Clarion Housing Association Limited (202425493)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
GreenSquareAccord Limited (202426225)
The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about the building insurance.
Midland Heart Limited (202307595)
The complaint is about the landlord’s response to the resident’s concerns about anti-social behaviour (ASB).
The Guinness Partnership Limited (202346714)
The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments.
Wandle Housing Association Limited (202420851)
The complaint is about the landlord's handling of reports about the condition of the communal bin area.
Yorkshire Housing Limited (202420725)
The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of the associated formal complaint.
Bolton at Home Limited (202417311)
The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs following plastering works. Handling of associated complaints.
Incommunities Limited (202309239)
The complaint is about the landlord's response to the resident's enquiries about her rent account and payments.
Southwark Council (202415988)
The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and hot water.
Stevenage Borough Council (202416582)
The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.
Stonewater Limited (202445844)
The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the resident’s requests for information about rent arrears. The landlord’s …
London Borough of Enfield (202332101)
The complaint is about the landlord’s handling of energy efficiency works at the resident’s property.
Hyde Housing Association Limited (202343866)
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
Notting Hill Genesis (202419691)
The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year 2022 to 2023. the service charge account for the financial year 2024 to 2025.
Southern Housing (202337196)
The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint.
Sovereign Network Homes (202446672)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Paragon Asra Housing Limited (202322523)
The complaint is about the landlord’s response to the resident’s service charge queries.
Citizen Housing Group Limited (202443564)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Clarion Housing Association Limited (202338200)
The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and mould and its repair of the associated leaks. A loss of heating and hot water following a repair.
Clarion Housing Association Limited (202420670)
The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports.
Moat Homes Limited (202421788)
The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery of repairs.
The Guinness Partnership Limited (202422438)
The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202448810)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s reports of a leak. The landlord’s handling of the resident’s concerns about the windows and external doors . The landlord’s handling of the resident’s complaint.
Amplius Living (202321541)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct in his home during a gas safety inspection.
London & Quadrant Housing Trust (202325759)
The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling of the complaint has also been considered.
Sanctuary Housing Association (202318542)
The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty communal lights Emergency lift repairs The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202419490)
The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints.
Sanctuary Housing Association (202420940)
The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at her property.
Sanctuary Housing Association (202441504)
REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The Guinness Partnership Limited (202347800)
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The Guinness Partnership Limited (202405704)
The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.
Housing 21 (202347346)
The complaint is about the resident’s report of the landlord’s response about: The rent account. A community bike project. Parking. Damage to a carpet following a leak.
Sanctuary Housing Association (202422397)
The complaint is about the landlord’s handling of repairs to a defective toilet.
Paragon Asra Housing Limited (202325350)
The complaint is about the landlord’s handling of the resident’s reports of a wet room leak.
London & Quadrant Housing Trust (202422571)
The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint.
Vivid Housing Limited (202442788)
The complaint is about the resident’s reports of floods affecting the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)