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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
25 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202325918) Case 202325918 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in … 25 Jun 2025 Reasonable Redress Solo Housing (East Anglia) (202321835) Case 202321835 · Financial This complaint is about: The level of support the landlord provided as part of the resident’s license agreement. The cost … 25 Jun 2025 Reasonable Redress Southern Housing (202307505) Case 202307505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns regarding the security of communal post boxes. Associated complaint. 24 Jun 2025 Reasonable Redress M&G UK Shared Ownership Limited (202333069) Case 202333069 · For profit The complaint is about the landlord’s handling of repairs to the district heating system. 24 Jun 2025 Reasonable Redress Paragon Asra Housing Limited (202300282) Case 202300282 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified … 23 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202315773) Case 202315773 · Managing Relations The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. … 20 Jun 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202331734) Case 202331734 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Requests for garden works, including the installation of a rear … 19 Jun 2025 Reasonable Redress Haringey London Borough Council (202327825) Case 202327825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property. 19 Jun 2025 Reasonable Redress Sparrow Shared Ownership Limited (202304514) Case 202304514 · For profit The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint. 18 Jun 2025 Reasonable Redress Thanet District Council (202329279) Case 202329279 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower. 17 Jun 2025 Reasonable Redress Crawley Borough Council (202426918) Case 202426918 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter. 17 Jun 2025 Reasonable Redress First Choice Homes Oldham Limited (202329065) Case 202329065 · Responsive repairs/activity The complaint is about the landlord’s handling of a shower repair. 16 Jun 2025 Reasonable Redress Incommunities Limited (202324651) Case 202324651 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water … 16 Jun 2025 Reasonable Redress London Borough of Islington (202331875) Case 202331875 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of rodent infestation. 16 Jun 2025 Reasonable Redress Vivid Housing Limited (202317241) Case 202317241 · Planned Works The complaint is about the landlord’s handling of replacement windows. 13 Jun 2025 Reasonable Redress Birmingham City Council (202314532) Case 202314532 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. … 13 Jun 2025 Reasonable Redress Nottingham City Council (202323633) Case 202323633 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s repair requests. 13 Jun 2025 Reasonable Redress Southwark Council (202223626) Case 202223626 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony. 12 Jun 2025 Reasonable Redress London Borough of Islington (202326139) Case 202326139 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering. 12 Jun 2025 Reasonable Redress Notting Hill Genesis (202313623) Case 202313623 · Financial The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected … 12 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202322199) Case 202322199 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has … 11 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202224789) Case 202224789 · Managing Relations The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint. 11 Jun 2025 Reasonable Redress North West Leicestershire District Council (202329499) Case 202329499 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint. 11 Jun 2025 Reasonable Redress Southern Housing (202316840) Case 202316840 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had … 10 Jun 2025 Reasonable Redress One Housing Group Limited (202345485) Case 202345485 · Responsive repairs/activity The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a … 10 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202324581) Case 202324581 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s … 10 Jun 2025 Reasonable Redress Southern Housing (202316712) Case 202316712 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the doors at the resident’s property. 9 Jun 2025 Reasonable Redress Southern Housing (202322976) Case 202322976 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. … 6 Jun 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202402589) Case 202402589 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage … 6 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202422878) Case 202422878 · Planned Works The complaint is about the handling of a request to paint fascia boards. 6 Jun 2025 Reasonable Redress Peabody Trust (202308088) Case 202308088 · Estate Management The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s … 5 Jun 2025 Reasonable Redress Amplius Living (202220408) Case 202220408 · Managing Relations The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; … 5 Jun 2025 Reasonable Redress London Borough of Islington (202410898) Case 202410898 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs. 5 Jun 2025 Reasonable Redress Moat Homes Limited (202322845) Case 202322845 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move … 3 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202316861) Case 202316861 · Managing Relations The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling. 30 May 2025 Reasonable Redress Amplius Living (202424819) Case 202424819 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs. 30 May 2025 Reasonable Redress Clarion Housing Association Limited (202300316) Case 202300316 · Financial The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint. 30 May 2025 Reasonable Redress Southwark Council (202411821) Case 202411821 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to … 30 May 2025 Reasonable Redress Town and Country Housing (202435070) Case 202435070 · Moving/Buying/Selling Home REPORT COMPLAINT 202435070 Town and Country Housing 30 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 May 2025 Reasonable Redress Bromford Housing Group Limited (202320275) Case 202320275 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint. 29 May 2025 Reasonable Redress London Borough of Wandsworth (202330253) Case 202330253 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property. 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202325768) Case 202325768 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint. 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202333293) Case 202333293 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in the property. 28 May 2025 Reasonable Redress Eastbourne Borough Council (202330568) Case 202330568 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at … 28 May 2025 Reasonable Redress Leeds City Council (202105687) Case 202105687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and … 28 May 2025 Reasonable Redress Southern Housing (202324414) Case 202324414 · Managing Relations The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused … 27 May 2025 Reasonable Redress Home Group Limited (202339639) Case 202339639 · Managing Relations The complaint is about the landlord’s handling of: 27 May 2025 Reasonable Redress Peabody Trust (202337779) Case 202337779 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint. 23 May 2025 Reasonable Redress Clarion Housing Association Limited (202419009) Case 202419009 · Managing Relations The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the … 23 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202430029) Case 202430029 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s requests to install a ramp on a communal path.