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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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29 Mar 2023 Reasonable Redress Notting Hill Genesis (NHG) (202123314) Case 202123314 · Financial The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about … 28 Mar 2023 Reasonable Redress Southern Housing Group Limited (202205106) Case 202205106 · Moving/Buying/Selling Home The complaint is about the handling of repairs to the property following a leak, the condition of the property when … 27 Mar 2023 Reasonable Redress Derby Homes Limited (202206945) Case 202206945 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould in his property. 27 Mar 2023 Reasonable Redress Thames Valley Housing Association Limited (202118215) Case 202118215 · Moving/Buying/Selling Home The complaint is about the delays in the resident’s move to a new property owned by the landlord. 24 Mar 2023 Reasonable Redress Westminster City Council (202109272) Case 202109272 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property. 23 Mar 2023 Reasonable Redress Notting Hill Genesis (NHG) (202211147) Case 202211147 · Managing Relations The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint. 23 Mar 2023 Reasonable Redress Stockport Homes Limited (202213370) Case 202213370 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. 21 Mar 2023 Reasonable Redress Shepherds Bush Housing Association Limited (202125560) Case 202125560 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease. 20 Mar 2023 Reasonable Redress Barnsley Metropolitan Borough Council (202216500) Case 202216500 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property. 20 Mar 2023 Reasonable Redress Longhurst Group Limited (202204944) Case 202204944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the … 17 Mar 2023 Reasonable Redress Notting Hill Genesis (202114947) Case 202114947 · Managing Relations The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating … 15 Mar 2023 Reasonable Redress One Vision Housing Limited (202214321) Case 202214321 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her … 13 Mar 2023 Reasonable Redress Anchor Hanover Group (202121516) Case 202121516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior … 5 Mar 2023 Reasonable Redress Midland Heart Limited (202209468) Case 202209468 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak. 28 Feb 2023 Reasonable Redress GreenSquareAccord Limited (202209779) Case 202209779 · Old Property Condition migrated-2025 This complaint is about the level of compensation the landlord offered to the resident following repairs to the property. 28 Feb 2023 Reasonable Redress Housing Solutions (202119634) Case 202119634 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and … 28 Feb 2023 Reasonable Redress Peabody Trust (201902535) Case 201902535 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property. 27 Feb 2023 Reasonable Redress Derby Homes Limited (202119615) Case 202119615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at … 24 Feb 2023 Reasonable Redress Peabody Trust (202120748) Case 202120748 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The … 20 Feb 2023 Reasonable Redress Leeds City Council (202202625) Case 202202625 · Estate Management The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open … 16 Feb 2023 Reasonable Redress Yorkshire Housing Limited (202200048) Case 202200048 · Managing Relations The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to … 10 Feb 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202117496) Case 202117496 · Old Property Condition migrated-2025 The complaint is about the time the landlord had taken to complete the void works to the resident’s property and … 3 Feb 2023 Reasonable Redress Habinteg Housing Association Limited (202202823) Case 202202823 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property. 1 Feb 2023 Reasonable Redress Regenda Limited (202126185) Case 202126185 · Managing Relations This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp … 31 Jan 2023 Reasonable Redress The Guinness Partnership Limited (202214004) Case 202214004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a … 17 Jan 2023 Reasonable Redress Tower Hamlets Homes (202213177) Case 202213177 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its … 21 Dec 2022 Reasonable Redress Newham Council (202120548) Case 202120548 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 14 Nov 2022 Reasonable Redress London Borough of Croydon (202016200) Case 202016200 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the … 11 Nov 2022 Reasonable Redress LiveWest Homes Limited (202203429) Case 202203429 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a … 8 Nov 2022 Reasonable Redress One Housing Group Limited (202205441) Case 202205441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a pest infestation at the resident’s property. 8 Nov 2022 Reasonable Redress Unity Housing Association Limited (202206322) Case 202206322 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation a handrail to the steps at the property. 3 Nov 2022 Reasonable Redress Thirteen Housing Group Limited (202128300) Case 202128300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the … 31 Oct 2022 Reasonable Redress Chelmer Housing Partnership Limited (202203818) Case 202203818 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property. 31 Oct 2022 Reasonable Redress Sanctuary Housing Association (202126153) Case 202126153 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her … 27 Oct 2022 Reasonable Redress Network Homes Limited (202206378) Case 202206378 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level … 26 Oct 2022 Reasonable Redress Southwark Council (202206071) Case 202206071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, … 21 Oct 2022 Reasonable Redress Metropolitan Thames Valley Housing (202203723) Case 202203723 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property. 5 Oct 2022 Reasonable Redress Home Group Limited (202007750) Case 202007750 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to prevent water leaking into the property. 4 Oct 2022 Reasonable Redress Unity Housing Association Limited (202114884) Case 202114884 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight … 3 Oct 2022 Reasonable Redress Torus62 Limited (202128612) Case 202128612 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property. 30 Sep 2022 Reasonable Redress Paragon Asra Housing Limited (202103580) Case 202103580 · Old Property Condition migrated-2025 The complaint is about the landlord’s communication about the property’s energy supply. 30 Sep 2022 Reasonable Redress Sanctuary Housing Association (202203991) Case 202203991 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at … 27 Sep 2022 Reasonable Redress The Guinness Partnership Limited (202200956) Case 202200956 · Moving/Buying/Selling Home The complaint is about the landlord’s communication in relation to the resident’s application to sell the property. 22 Sep 2022 Reasonable Redress Metropolitan Thames Valley Housing (202107518) Case 202107518 · Financial The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property … 20 Sep 2022 Reasonable Redress One Manchester Limited (202125957) Case 202125957 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and … 16 Sep 2022 Reasonable Redress Onward Homes Limited (202121493) Case 202121493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 9 Sep 2022 Reasonable Redress Islington Council (202118103) Case 202118103 · Managing Relations The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and … 9 Sep 2022 Reasonable Redress Westminster City Council (202125071) Case 202125071 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property. 5 Sep 2022 Reasonable Redress Settle Group (202122039) Case 202122039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould … 31 Aug 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913) Case 202112913 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.