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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Reasonable_Redress ×

Showing 1,440 of 16,595 decisions

Decisions

Most recent first
8 Aug 2025 Reasonable Redress LiveWest Homes Limited (202326721) Case 202326721 · Estate Management The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal … 7 Aug 2025 Reasonable Redress Ashford Borough Council (202433225) Case 202433225 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August … 7 Aug 2025 Reasonable Redress Plus Dane Housing Limited (202325300) Case 202325300 · Financial The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement. 31 Jul 2025 Reasonable Redress Flagship Housing Group Limited (202440443) Case 202440443 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects. 31 Jul 2025 Reasonable Redress Homes Plus Limited (202340264) Case 202340264 · Managing Relations The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint. 31 Jul 2025 Reasonable Redress London Borough of Hackney (202334288) Case 202334288 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about a water tank, a hot water cylinder, and … 31 Jul 2025 Reasonable Redress Midland Heart Limited (202327494) Case 202327494 · Managing Relations The complaint is about the landlord’s handling of: reports about a leak. the associated complaint. 31 Jul 2025 Reasonable Redress Newcastle City Council (202427543) Case 202427543 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and … 31 Jul 2025 Reasonable Redress Notting Hill Genesis (202332704) Case 202332704 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet … 31 Jul 2025 Reasonable Redress Richmond Housing Partnership Limited (202443255) Case 202443255 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 30 Jul 2025 Reasonable Redress Birmingham City Council (202403026) Case 202403026 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 30 Jul 2025 Reasonable Redress London Borough of Islington (202426388) Case 202426388 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred … 30 Jul 2025 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202331942) Case 202331942 · Estate Management The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated … 30 Jul 2025 Reasonable Redress The Riverside Group Limited (202423021) Case 202423021 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs. 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202214684) Case 202214684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint. 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202434063) Case 202434063 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This … 29 Jul 2025 Reasonable Redress Selwood Housing Society Limited (202414890) Case 202414890 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, … 28 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202435920) Case 202435920 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the resident’s property. 28 Jul 2025 Reasonable Redress London Borough of Newham (202420997) Case 202420997 · Financial REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Jul 2025 Reasonable Redress London Borough of Hackney (202400786) Case 202400786 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property. 24 Jul 2025 Reasonable Redress Notting Hill Genesis (202405804) Case 202405804 · Financial The complaint is about the landlord’s handling of the year-end service charge accounts for 2022-2023. The Ombudsman has also taken … 24 Jul 2025 Reasonable Redress Yorkshire Housing Limited (202333578) Case 202333578 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up … 23 Jul 2025 Reasonable Redress Notting Hill Genesis (202440517) Case 202440517 · Managing Relations The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint. 23 Jul 2025 Reasonable Redress Southern Housing (202325589) Case 202325589 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated … 22 Jul 2025 Reasonable Redress London Borough of Hackney (202402638) Case 202402638 · Financial The complaint is about the landlord’s: Communication regarding the resident’s alleged non-payment of service charges. Handling of the complaint. 22 Jul 2025 Reasonable Redress Peabody Trust (202344894) Case 202344894 · Managing Relations The complaint is about the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s … 21 Jul 2025 Reasonable Redress London Borough of Hackney (202404637) Case 202404637 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s window. The complaint. The landlord operates a 2 … 18 Jul 2025 Reasonable Redress Newlon Housing Trust (202401967) Case 202401967 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint. 16 Jul 2025 Reasonable Redress City of Westminster Council (202433464) Case 202433464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress … 16 Jul 2025 Reasonable Redress GreenSquareAccord Limited (202413916) Case 202413916 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 16 Jul 2025 Reasonable Redress Vivid Housing Limited (202329409) Case 202329409 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports regarding roof repairs. 15 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202409624) Case 202409624 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s … 15 Jul 2025 Reasonable Redress Southend on Sea City Council (202438044) Case 202438044 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould. 14 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202432377) Case 202432377 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a roof leak. 11 Jul 2025 Reasonable Redress Chelmer Housing Partnership Limited (202433911) Case 202433911 · Managing Relations The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and … 10 Jul 2025 Reasonable Redress Amplius Living (202305231) Case 202305231 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A damp and mould inspection and responsive repairs. The associated complaint. 10 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202319025) Case 202319025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the … 9 Jul 2025 Reasonable Redress London Borough of Hackney (202338344) Case 202338344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the … 9 Jul 2025 Reasonable Redress Regenda Limited (202421753) Case 202421753 · Responsive repairs/activity The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns … 7 Jul 2025 Reasonable Redress LiveWest Homes Limited (202318249) Case 202318249 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors. 30 Jun 2025 Reasonable Redress Abri Group Limited (202429771) Case 202429771 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints. 30 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202308881) Case 202308881 · Managing Relations The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s … 30 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202432495) Case 202432495 · Moving/Buying/Selling Home The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling. 30 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202330468) Case 202330468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has … 27 Jun 2025 Reasonable Redress Peabody Trust (202429059) Case 202429059 · Managing Relations The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint. 27 Jun 2025 Reasonable Redress Warrington Housing Association Limited (202419571) Case 202419571 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 27 Jun 2025 Reasonable Redress Your Housing Group Limited (202419290) Case 202419290 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a … 26 Jun 2025 Reasonable Redress Access Homes Housing Association Limited (202326268) Case 202326268 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas … 25 Jun 2025 Reasonable Redress Clarion Housing Association Limited (202333219) Case 202333219 · Managing Relations The complaint is about the landlord's handling of: Repairs to the balcony door. Complaint handling. 25 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202431045) Case 202431045 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. …