Peabody Trust (202314575)
The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202440611)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hyde Housing Association Limited (202425028)
The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Tower Hamlets (202338185)
The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also investigated the landlord’s complaints handling.
London & Quadrant Housing Trust (202317968)
The complaint is about the landlord’s response to a break-in at the resident’s property.
Newark and Sherwood District Council (202438422)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.
Notting Hill Genesis (202400322)
The complaint is about the landlord’s handling of the resident’s:
Peabody Trust (202446469)
The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s order. Loss of paperwork. Issuing a new tenancy agreement. Repairs to the: Front door. Heating. Intercom. Bathroom. Windows. Reports of Antisocial Behaviour (ASB). The associated formal complaint.
Southwark Council (202441489)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have also considered the landlord’s complaint handling.
Stonewater Limited (202337772)
The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement.
Leeds City Council (202413959)
The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.
London & Quadrant Housing Trust (202503275)
The complaint is about the landlord's handling of reports of damp and mould.
Platform Housing Group Limited (202503102)
The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint.
Southern Housing (202336213)
The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible.
GreenSquareAccord Limited (202336135)
The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. reports of poor communal cleaning and maintenance. We have also considered the landlord’s complaint handling.
Peabody Trust (202345853)
The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the property. We have also considered the landlord’s complaint handling.
Peabody Trust (202440717)
The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her flooring, resulting in damp and mould. The associated complaint.
Sovereign Network Group (202323648)
The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s complaint handling.
Clarion Housing Association Limited (202426448)
This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. The associated complaints.
London & Quadrant Housing Trust (202325627)
The complaint is about:
Notting Hill Genesis (202307459)
The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the landlord’s handling of the complaint.
Brighton and Hove City Council (202340117)
The complaint is about the landlord’s response to the resident’s reports of no hot water at the property.
Clarion Housing Association Limited (202336711)
The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint handling.
Leeds City Council (202450646)
The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of Antisocial Behaviour (ASB).
London & Quadrant Housing Trust (202325886)
The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint.
Clarion Housing Association Limited (202447149)
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
GreenSquareAccord Limited (202424976)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
Metropolitan Thames Valley Housing (MTV) (202321906)
The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking management. Complaint.
Torus62 Limited (202424582)
The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up process.
London Borough of Camden Council (202501402)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct.
South Tyneside Council (202331185)
The complaint is about the landlord’s handling of repairs to the roof.
A2Dominion Housing Group Limited (202334401)
This complaint is about the landlord’s handling of repairs to the carpet in the communal area.
Clarion Housing Association Limited (202421255)
The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement windows and related consultation process. Complaint handling.
Platform Housing Group Limited (202452984)
The complaint is about the landlord’s handling of the residents reports of noise nuisance.
Clarion Housing Association Limited (202334429)
The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage to her property. The Ombudsman has also considered the landlord’s complaint handling.
Moat Homes Limited (202418213)
The complaint is about the landlord’s handling of kitchen repairs.
Amplius Living (202422533)
The complaint is about the landlord’s response to the resident’s concerns about a gate and fencing to the side of her home.
Aster Group Limited (202325757)
The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.
Homes Plus Limited (202408066)
The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated repairs.
First Choice Homes Oldham Limited (202343725)
The complaint is about the landlord's handling of defects reported by the resident.
Notting Hill Genesis (202446412)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.
Sanctuary Housing Association (202348283)
The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated complaint.
Southern Housing (202438647)
The complaint is about the landlord’s handling of the resident’s reports of a boiler repair.
The Wrekin Housing Group Limited (202418657)
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
Vivid Housing Limited (202407217)
The landlord’s response to the resident’s report of staff misconduct.
Homes Plus Limited (202417689)
The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of anti social behaviour (ASB).
Newlon Housing Trust (202331591)
The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property.
London & Quadrant Housing Trust (202335510)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door.
Arawak Walton Housing Association Limited (202423457)
The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The associated damp and mould.
Chelmer Housing Partnership Limited (202416866)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)