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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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26 Feb 2024 Reasonable Redress Peabody Trust (202207942) Case 202207942 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202219957) Case 202219957 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202314354) Case 202314354 · Health and Safety (inc. building safety) The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm. 21 Feb 2024 Reasonable Redress Tower Hamlets Homes (202214609) Case 202214609 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022. 14 Feb 2024 Reasonable Redress Peabody Trust (202205908) Case 202205908 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise … 26 Jan 2024 Reasonable Redress Community Gateway Association Limited (202209378) Case 202209378 · Financial The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident. 23 Jan 2024 Reasonable Redress Sovereign Network Homes (202220575) Case 202220575 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of vermin in her property. 11 Jan 2024 Reasonable Redress Tamil Community Housing Association Limited (202123536) Case 202123536 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable … 15 Dec 2023 Reasonable Redress Peabody Trust (202114635) Case 202114635 · Managing Relations The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling. 11 Dec 2023 Reasonable Redress Torus62 Limited (202208222) Case 202208222 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 30 Nov 2023 Reasonable Redress Abri Group Limited (202126676) Case 202126676 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the … 30 Nov 2023 Reasonable Redress Homes Plus Limited (202222673) Case 202222673 · Old Property Condition migrated-2025 The complaint is about the time taken to prepare the property at the start of the tenancy. 16 Nov 2023 Reasonable Redress Notting Hill Genesis (NHG) (202204848) Case 202204848 · Managing Relations The complaint is about the landlord’s handling of: A flood at the residents’ property and their damaged belongings. The associated … 28 Sep 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202128246) Case 202128246 · Moving/Buying/Selling Home The landlord’s handling of: Damp and mould within the resident’s property and request for new windows. The resident’s request to … 20 Sep 2023 Reasonable Redress Clarion Housing Association Limited (202202829) Case 202202829 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 19 Sep 2023 Reasonable Redress Guinness Housing Association Limited (202311620) Case 202311620 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom … 19 Sep 2023 Reasonable Redress Sovereign Network Homes (202220507) Case 202220507 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property. 8 Sep 2023 Reasonable Redress Yorkshire Housing Limited (202201531) Case 202201531 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build … 1 Sep 2023 Reasonable Redress One Housing Group Limited (202218055) Case 202218055 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within … 31 Aug 2023 Reasonable Redress One Housing Group Limited (202213037) Case 202213037 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sales process for the resident’s property. 31 Aug 2023 Reasonable Redress Optivo (now Southern Housing) (202215116) Case 202215116 · Managing Relations The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for … 31 Aug 2023 Reasonable Redress The Guinness Partnership Limited (202209343) Case 202209343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at … 25 Aug 2023 Reasonable Redress Accent Housing Limited (202221854) Case 202221854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her … 24 Aug 2023 Reasonable Redress Peabody Trust (202215428) Case 202215428 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and … 24 Aug 2023 Reasonable Redress Peabody Trust (202215468) Case 202215468 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence … 7 Aug 2023 Reasonable Redress A2Dominion Housing Group Limited (202210846) Case 202210846 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint. 1 Aug 2023 Reasonable Redress Notting Hill Genesis (NHG) (202119899) Case 202119899 · Old Property Condition migrated-2025 The resident’s complaint was about outstanding repairs and snagging, staff behaviour, delay to the resident’s uncle's housing application and the … 24 Jul 2023 Reasonable Redress ‘Johnnie’ Johnson Housing Trust Limited (202223385) Case 202223385 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the renewal of the kitchen in the property. 12 Jul 2023 Reasonable Redress Notting Hill Genesis (NHG) (202206159) Case 202206159 · Financial This complaint comprises two separate complaints raised to the landlord. Both have been considered in this report as they are … 12 Jul 2023 Reasonable Redress Peabody Trust (202214584) Case 202214584 · Managing Relations The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom … 27 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202117029) Case 202117029 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property. 26 Jun 2023 Reasonable Redress East Midlands Housing Group Limited (202215290) Case 202215290 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom. 26 Jun 2023 Reasonable Redress Midland Heart Limited (202209417) Case 202209417 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property. 23 Jun 2023 Reasonable Redress One Manchester Limited (202208677) Case 202208677 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 23 Jun 2023 Reasonable Redress Stonewater Limited (202215389) Case 202215389 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for various repairs in her property. 23 Jun 2023 Reasonable Redress Vivid Housing Limited (202209862) Case 202209862 · Health and Safety (inc. building safety) The complaint is about the resident’s concerns of asbestos in the property. 22 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202200847) Case 202200847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s bid on property. 16 Jun 2023 Reasonable Redress Orbit Housing Association Limited (202216378) Case 202216378 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The … 15 Jun 2023 Reasonable Redress Settle Group (202211439) Case 202211439 · Financial The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works … 13 Jun 2023 Reasonable Redress Sovereign Network Homes (202125306) Case 202125306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the … 11 Jun 2023 Reasonable Redress Peak District Rural Housing Association Limited (202208459) Case 202208459 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system. 11 Jun 2023 Reasonable Redress Sanctuary Housing Association (202215016) Case 202215016 · Managing Relations The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint. 25 May 2023 Reasonable Redress Westminster City Council (202211077) Case 202211077 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property. 23 May 2023 Reasonable Redress Waltham Forest Council (202221278) Case 202221278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her … 19 May 2023 Reasonable Redress Notting Hill Genesis (NHG) (202119211) Case 202119211 · Managing Relations The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered … 19 May 2023 Reasonable Redress Southern Housing Group Limited (202220225) Case 202220225 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 17 May 2023 Reasonable Redress Peabody Trust (202128172) Case 202128172 · Managing Relations The complaint is about: The condition of the windows at the property. The landlord’s complaint handling. 11 May 2023 Reasonable Redress South Tyneside Council (202119356) Case 202119356 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal … 26 Apr 2023 Reasonable Redress Home Group Limited (202203091) Case 202203091 · Managing Relations The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of … 26 Apr 2023 Reasonable Redress The Guinness Partnership Limited (202122181) Case 202122181 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns …