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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
29 Aug 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202418797) Case 202418797 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould. 28 Aug 2025 Reasonable Redress Broxtowe Borough Council (202415587) Case 202415587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of boiler repairs. 28 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202423789) Case 202423789 · Estate Management The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s … 28 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202342489) Case 202342489 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for the installation of a wet room. 28 Aug 2025 Reasonable Redress Incommunities Limited (202341257) Case 202341257 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial. 28 Aug 2025 Reasonable Redress Peabody Trust (202326978) Case 202326978 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which … 28 Aug 2025 Reasonable Redress Peabody Trust (202446561) Case 202446561 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint. 28 Aug 2025 Reasonable Redress Selwood Housing Society Limited (202449545) Case 202449545 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of damp and mould. 28 Aug 2025 Reasonable Redress Sovereign Network Group (202225562) Case 202225562 · Managing Relations The resident’s complaint is about the landlord's response to his reports about its contractors' conduct. 27 Aug 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202419776) Case 202419776 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property … 27 Aug 2025 Reasonable Redress Charnwood Borough Council (202325335) Case 202325335 · Local Authority / ALMO or TMO The complaint is about the amount of compensation the landlord offered the resident. 27 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202426225) Case 202426225 · Financial The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about … 27 Aug 2025 Reasonable Redress Midland Heart Limited (202307595) Case 202307595 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about anti-social behaviour (ASB). 27 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202346714) Case 202346714 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments. 27 Aug 2025 Reasonable Redress Wandle Housing Association Limited (202420851) Case 202420851 · Estate Management The complaint is about the landlord's handling of reports about the condition of the communal bin area. 27 Aug 2025 Reasonable Redress Yorkshire Housing Limited (202420725) Case 202420725 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of … 26 Aug 2025 Reasonable Redress Bolton at Home Limited (202417311) Case 202417311 · Managing Relations The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and … 26 Aug 2025 Reasonable Redress Incommunities Limited (202309239) Case 202309239 · Financial The complaint is about the landlord's response to the resident's enquiries about her rent account and payments. 26 Aug 2025 Reasonable Redress Southwark Council (202415988) Case 202415988 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and … 26 Aug 2025 Reasonable Redress Stevenage Borough Council (202416582) Case 202416582 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent. 26 Aug 2025 Reasonable Redress Stonewater Limited (202445844) Case 202445844 · Financial The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges … 22 Aug 2025 Reasonable Redress London Borough of Enfield (202332101) Case 202332101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of energy efficiency works at the resident’s property. 21 Aug 2025 Reasonable Redress Hyde Housing Association Limited (202343866) Case 202343866 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered. 21 Aug 2025 Reasonable Redress Notting Hill Genesis (202419691) Case 202419691 · Financial The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year … 21 Aug 2025 Reasonable Redress Southern Housing (202337196) Case 202337196 · Old Complaints Handling categories The landlord’s handling of: The resident’s report of repairs and the associated temporary move. The resident’s complaint. 21 Aug 2025 Reasonable Redress Sovereign Network Homes (202446672) Case 202446672 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 20 Aug 2025 Reasonable Redress Paragon Asra Housing Limited (202322523) Case 202322523 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. 19 Aug 2025 Reasonable Redress Citizen Housing Group Limited (202443564) Case 202443564 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202338200) Case 202338200 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202420670) Case 202420670 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports. 18 Aug 2025 Reasonable Redress Moat Homes Limited (202421788) Case 202421788 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery … 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202422438) Case 202422438 · Financial The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint … 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202448810) Case 202448810 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 15 Aug 2025 Reasonable Redress Amplius Living (202321541) Case 202321541 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct in his home during a … 15 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202325759) Case 202325759 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202318542) Case 202318542 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202419490) Case 202419490 · Managing Relations The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints. 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202420940) Case 202420940 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202441504) Case 202441504 · Responsive repairs/activity REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202347800) Case 202347800 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about her garden path. 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202405704) Case 202405704 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door. 14 Aug 2025 Reasonable Redress Housing 21 (202347346) Case 202347346 · Estate Management The complaint is about the resident’s report of the landlord’s response about: The rent account. A community bike project. Parking. … 14 Aug 2025 Reasonable Redress Sanctuary Housing Association (202422397) Case 202422397 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a defective toilet. 13 Aug 2025 Reasonable Redress Paragon Asra Housing Limited (202325350) Case 202325350 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a wet room leak. 12 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202422571) Case 202422571 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint. 12 Aug 2025 Reasonable Redress Vivid Housing Limited (202442788) Case 202442788 · Responsive repairs/activity The complaint is about the resident’s reports of floods affecting the property. 12 Aug 2025 Reasonable Redress Yorkshire Housing Limited (202442850) Case 202442850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse. 11 Aug 2025 Reasonable Redress Sanctuary Housing Association (202340788) Case 202340788 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the resident’s shower. 11 Aug 2025 Reasonable Redress The Riverside Group Limited (202329952) Case 202329952 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to … 8 Aug 2025 Reasonable Redress Acis Group Limited (202413228) Case 202413228 · Financial The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for …