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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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5 Nov 2024 Reasonable Redress Onward Homes Limited (202228606) Case 202228606 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property. 25 Oct 2024 Reasonable Redress Orbit Group Limited (202347277) Case 202347277 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property. 25 Oct 2024 Reasonable Redress Regenda Limited (202342306) Case 202342306 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. … 21 Oct 2024 Reasonable Redress Karbon Homes Limited inc Byker Community Trust (202346160) Case 202346160 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp … 17 Oct 2024 Reasonable Redress Estuary Housing Association Limited (202310898) Case 202310898 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the … 17 Oct 2024 Reasonable Redress Lambeth Council (202310071) Case 202310071 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal … 9 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202304073) Case 202304073 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property. 30 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202337655) Case 202337655 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal … 30 Sep 2024 Reasonable Redress London Borough of Islington (202330311) Case 202330311 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp in her property. 23 Sep 2024 Reasonable Redress Sanctuary Housing Association (202337287) Case 202337287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. … 13 Sep 2024 Reasonable Redress Notting Hill Genesis (NHG) (202214581) Case 202214581 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; … 12 Sep 2024 Reasonable Redress Westminster City Council (202334043) Case 202334043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start … 30 Aug 2024 Reasonable Redress Homes Plus Limited (202233833) Case 202233833 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak to the roof at her property. 30 Aug 2024 Reasonable Redress Orbit Group Limited (202226086) Case 202226086 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property. 30 Aug 2024 Reasonable Redress Rochdale Boroughwide Housing Limited (202308691) Case 202308691 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 30 Aug 2024 Reasonable Redress The Guinness Partnership Limited (202315404) Case 202315404 · Managing Relations The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman … 28 Aug 2024 Reasonable Redress Islington Council (202346506) Case 202346506 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property. 28 Aug 2024 Reasonable Redress Sovereign Network Homes (Former Network Homes) (202309571) Case 202309571 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould in the resident’s property. 27 Aug 2024 Reasonable Redress Onward Homes Limited (202305336) Case 202305336 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property. 27 Aug 2024 Reasonable Redress Sanctuary Housing Association (202342149) Case 202342149 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard … 22 Aug 2024 Reasonable Redress Notting Hill Genesis (NHG) (202345782) Case 202345782 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damage caused to the resident’s property following a sewage leak due to … 9 Aug 2024 Reasonable Redress Peabody Trust (202220019) Case 202220019 · Managing Relations The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of … 31 Jul 2024 Reasonable Redress Notting Hill Genesis (NHG) (202322974) Case 202322974 · Moving/Buying/Selling Home The complaint is about the landlord’s: Actions regarding the previous resident’s health condition and the handling of the previous resident’s … 31 Jul 2024 Reasonable Redress Stonewater Limited (202233117) Case 202233117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs in the property. 30 Jul 2024 Reasonable Redress Westminster City Council (202311127) Case 202311127 · Managing Relations The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. … 10 Jul 2024 Reasonable Redress Harlow District Council (202341933) Case 202341933 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property. 28 Jun 2024 Reasonable Redress Platform Housing Group Limited (202218923) Case 202218923 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling. 27 Jun 2024 Reasonable Redress Abri Group Limited (202227119) Case 202227119 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property. 26 Jun 2024 Reasonable Redress Notting Hill Genesis (NHG) (201902574) Case 201902574 · Financial The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint … 25 Jun 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202218733) Case 202218733 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to … 31 May 2024 Reasonable Redress London Borough of Hackney (202321997) Case 202321997 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s … 31 May 2024 Reasonable Redress Waltham Forest Council (202227302) Case 202227302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property. 28 May 2024 Reasonable Redress Islington Council (202227599) Case 202227599 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property. 28 May 2024 Reasonable Redress Orbit Group Limited (202220029) Case 202220029 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system. 23 May 2024 Reasonable Redress Sanctuary Housing Association (202339263) Case 202339263 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The … 22 May 2024 Reasonable Redress ForHousing Limited (202329305) Case 202329305 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 20 May 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211737) Case 202211737 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire. 15 May 2024 Reasonable Redress Orbit Group Limited (202213948) Case 202213948 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property. 1 May 2024 Reasonable Redress Midland Heart Limited (202226268) Case 202226268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of defects reported by the resident of a new build property. 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202305427) Case 202305427 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property. 22 Apr 2024 Reasonable Redress LiveWest Homes Limited (202229671) Case 202229671 · Occupancy Rights The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access … 11 Apr 2024 Reasonable Redress Clarion Housing Association Limited (202302116) Case 202302116 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould … 11 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202214075) Case 202214075 · Managing Relations The complaint is about the landlord’s: Response following a fire at the property. Complaint handling. 21 Mar 2024 Reasonable Redress Stonewater Limited (202305674) Case 202305674 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property. 20 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202210484) Case 202210484 · Managing Relations The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. … 18 Mar 2024 Reasonable Redress Aster Group Limited (202209256) Case 202209256 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property. 14 Mar 2024 Reasonable Redress Notting Hill Genesis (NHG) (202305135) Case 202305135 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the remedial works to the property following a flood. 11 Mar 2024 Reasonable Redress Platform Housing Group Limited (202231124) Case 202231124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing. 8 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202213067) Case 202213067 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. … 1 Mar 2024 Reasonable Redress Peabody Trust (202226388) Case 202226388 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.