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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
29 Sep 2025 Reasonable Redress London Borough of Tower Hamlets (202338185) Case 202338185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a leak. The Ombudsman has also … 29 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202317968) Case 202317968 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to a break-in at the resident’s property. 29 Sep 2025 Reasonable Redress Newark and Sherwood District Council (202438422) Case 202438422 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property. 29 Sep 2025 Reasonable Redress Notting Hill Genesis (202400322) Case 202400322 · Financial The complaint is about the landlord’s handling of the resident’s: 29 Sep 2025 Reasonable Redress Peabody Trust (202446469) Case 202446469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s … 29 Sep 2025 Reasonable Redress Southwark Council (202441489) Case 202441489 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have … 29 Sep 2025 Reasonable Redress Stonewater Limited (202337772) Case 202337772 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement. 26 Sep 2025 Reasonable Redress Leeds City Council (202413959) Case 202413959 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for … 26 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202503275) Case 202503275 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould. 26 Sep 2025 Reasonable Redress Platform Housing Group Limited (202503102) Case 202503102 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint. 26 Sep 2025 Reasonable Redress Southern Housing (202336213) Case 202336213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible. 25 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202336135) Case 202336135 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. … 25 Sep 2025 Reasonable Redress Peabody Trust (202345853) Case 202345853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the … 25 Sep 2025 Reasonable Redress Peabody Trust (202440717) Case 202440717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her … 25 Sep 2025 Reasonable Redress Sovereign Network Group (202323648) Case 202323648 · Managing Relations The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and … 24 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202426448) Case 202426448 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. … 24 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325627) Case 202325627 · Responsive repairs/activity The complaint is about: 23 Sep 2025 Reasonable Redress Notting Hill Genesis (202307459) Case 202307459 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the … 22 Sep 2025 Reasonable Redress Brighton and Hove City Council (202340117) Case 202340117 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of no hot water at the property. 19 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202336711) Case 202336711 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint … 19 Sep 2025 Reasonable Redress Leeds City Council (202450646) Case 202450646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of … 18 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325886) Case 202325886 · Managing Relations The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint. 17 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202447149) Case 202447149 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 17 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202424976) Case 202424976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 17 Sep 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202321906) Case 202321906 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns regarding his allocated parking space and the associated parking … 17 Sep 2025 Reasonable Redress Torus62 Limited (202424582) Case 202424582 · Financial The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up … 12 Sep 2025 Reasonable Redress London Borough of Camden Council (202501402) Case 202501402 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct. 12 Sep 2025 Reasonable Redress South Tyneside Council (202331185) Case 202331185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the roof. 10 Sep 2025 Reasonable Redress A2Dominion Housing Group Limited (202334401) Case 202334401 · Responsive repairs/activity This complaint is about the landlord’s handling of repairs to the carpet in the communal area. 10 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202421255) Case 202421255 · Managing Relations The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement … 9 Sep 2025 Reasonable Redress Platform Housing Group Limited (202452984) Case 202452984 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of noise nuisance. 8 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202334429) Case 202334429 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage … 8 Sep 2025 Reasonable Redress Moat Homes Limited (202418213) Case 202418213 · Responsive repairs/activity The complaint is about the landlord’s handling of kitchen repairs. 5 Sep 2025 Reasonable Redress Amplius Living (202422533) Case 202422533 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about a gate and fencing to the side of … 5 Sep 2025 Reasonable Redress Aster Group Limited (202325757) Case 202325757 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange. 5 Sep 2025 Reasonable Redress Homes Plus Limited (202408066) Case 202408066 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated … 4 Sep 2025 Reasonable Redress First Choice Homes Oldham Limited (202343725) Case 202343725 · Moving/Buying/Selling Home The complaint is about the landlord's handling of defects reported by the resident. 4 Sep 2025 Reasonable Redress Notting Hill Genesis (202446412) Case 202446412 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing. 3 Sep 2025 Reasonable Redress Sanctuary Housing Association (202348283) Case 202348283 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated … 3 Sep 2025 Reasonable Redress Southern Housing (202438647) Case 202438647 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a boiler repair. 3 Sep 2025 Reasonable Redress The Wrekin Housing Group Limited (202418657) Case 202418657 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 3 Sep 2025 Reasonable Redress Vivid Housing Limited (202407217) Case 202407217 · Managing Relations The landlord’s response to the resident’s report of staff misconduct. 1 Sep 2025 Reasonable Redress Homes Plus Limited (202417689) Case 202417689 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of … 1 Sep 2025 Reasonable Redress Newlon Housing Trust (202331591) Case 202331591 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property. 30 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202335510) Case 202335510 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door. 29 Aug 2025 Reasonable Redress Arawak Walton Housing Association Limited (202423457) Case 202423457 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The … 29 Aug 2025 Reasonable Redress Chelmer Housing Partnership Limited (202416866) Case 202416866 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 29 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202421830) Case 202421830 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to … 29 Aug 2025 Reasonable Redress Homes Plus Limited (202447589) Case 202447589 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 29 Aug 2025 Reasonable Redress Peabody Trust (202417776) Case 202417776 · Estate Management The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling.