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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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31 Mar 2025 Reasonable Redress City of Westminster Council (202305067) Case 202305067 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint. 31 Mar 2025 Reasonable Redress Sanctuary Housing Association (202232986) Case 202232986 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of … 31 Mar 2025 Reasonable Redress Stonewater Limited (202317801) Case 202317801 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report … 28 Mar 2025 Reasonable Redress Livv Housing Group (202326714) Case 202326714 · Old Property Condition categories The landlord’s response to the resident’s reports of subsidence repair works in the property. 27 Mar 2025 Reasonable Redress Brighter Places (202319862) Case 202319862 · Old Complaints Handling categories The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at … 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 26 Mar 2025 Reasonable Redress Notting Hill Genesis (NHG) (202316825) Case 202316825 · Occupancy Rights The complaint is about the landlord’s handling of the applicant’s request to succeed the property. 25 Mar 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202316180) Case 202316180 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her … 25 Mar 2025 Reasonable Redress Sparrow Shared Ownership Limited (202309277) Case 202309277 · Estate Management The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The … 24 Mar 2025 Reasonable Redress Stonewater Limited (202336531) Case 202336531 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 17 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307487) Case 202307487 · Moving/Buying/Selling Home The complaint is about the condition of the property when let to the resident and the level of compensation the … 13 Mar 2025 Reasonable Redress The Extracare Charitable Trust (202319027) Case 202319027 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property. 12 Mar 2025 Reasonable Redress The Guinness Partnership Limited (202319222) Case 202319222 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her … 11 Mar 2025 Reasonable Redress Peabody Trust (202308551) Case 202308551 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following … 6 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202302237) Case 202302237 · Information and data management The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, … 5 Mar 2025 Reasonable Redress LiveWest Homes Limited (202314328) Case 202314328 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 4 Mar 2025 Reasonable Redress Eastlight Community Homes Limited (202313995) Case 202313995 · Old Property Condition categories The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs. 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 28 Feb 2025 Reasonable Redress London Borough of Hackney (202207449) Case 202207449 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. 28 Feb 2025 Reasonable Redress Plus Dane Housing Limited (202303061) Case 202303061 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. … 27 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202234694) Case 202234694 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling. 27 Feb 2025 Reasonable Redress Flagship Housing Group Limited (202317828) Case 202317828 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the property condition. 25 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202319186) Case 202319186 · Moving/Buying/Selling Home The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the … 25 Feb 2025 Reasonable Redress Islington Council (202318442) Case 202318442 · Old Property Condition categories This complaint is about how the landlord handled a leak into the resident’s property. 24 Feb 2025 Reasonable Redress Sovereign Network Group (202315568) Case 202315568 · Old Moving to a Property categories The complaint is about the landlord’s handling of a property transfer offer. 21 Feb 2025 Reasonable Redress London Borough of Barnet (202312816) Case 202312816 · Old Complaints Handling categories The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the … 20 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213537) Case 202213537 · Old Complaints Handling categories The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also … 18 Feb 2025 Reasonable Redress Progress Housing Association Limited (including Reside Housing) (202309317) Case 202309317 · Financial The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor … 14 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202229997) Case 202229997 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. … 12 Feb 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818) Case 202338818 · Old Property Condition categories The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in … 6 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202329196) Case 202329196 · Old Property Condition categories The complaint is about repairs to the banister at the resident’s property. 31 Jan 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202408396) Case 202408396 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 30 Jan 2025 Reasonable Redress Peabody Trust (202303862) Case 202303862 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated … 22 Jan 2025 Reasonable Redress The Pioneer Housing and Community Group Limited (202330125) Case 202330125 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs. 21 Jan 2025 Reasonable Redress GreenSquareAccord Limited (202403559) Case 202403559 · Old Property Condition categories This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 15 Jan 2025 Reasonable Redress Southampton City Council (202322414) Case 202322414 · Old Property Condition categories The complaint is about the landlord’s handling of reports of damp and mould in the property. 13 Jan 2025 Reasonable Redress Flagship Housing Group Limited (202405308) Case 202405308 · Old Property Condition categories The complaint is about the landlord’s response to a smell in the property. 9 Jan 2025 Reasonable Redress Cornwall Housing Limited (202407068) Case 202407068 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property. 9 Jan 2025 Reasonable Redress Hastoe Housing Association Limited (202346196) Case 202346196 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for … 23 Dec 2024 Reasonable Redress Places for People Group Limited (202228963) Case 202228963 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its … 20 Dec 2024 Reasonable Redress GreenSquareAccord Limited (202334620) Case 202334620 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and … 18 Dec 2024 Reasonable Redress Sanctuary Housing Association (202301777) Case 202301777 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s … 17 Dec 2024 Reasonable Redress Incommunities Limited (202310043) Case 202310043 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved … 16 Dec 2024 Reasonable Redress Stonewater Limited (202234676) Case 202234676 · Managing Relations The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the … 4 Dec 2024 Reasonable Redress Paradigm Housing Group Limited (202324683) Case 202324683 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property. 29 Nov 2024 Reasonable Redress Southern Housing (202213458) Case 202213458 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint. 22 Nov 2024 Reasonable Redress Bromford Housing Group Limited (202301992) Case 202301992 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint. 18 Nov 2024 Reasonable Redress Clarion Housing Association Limited (202307928) Case 202307928 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated … 7 Nov 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202406901) Case 202406901 · Managing Relations The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s … 7 Nov 2024 Reasonable Redress Stonewater Limited (202403307) Case 202403307 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. …