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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

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30 Oct 2025 Reasonable Redress Peabody Trust (202427718) Case 202427718 · Financial Decision Case ID 202427718 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 … 30 Oct 2025 Reasonable Redress Southern Housing (202409445) Case 202409445 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects, and damp and mould, and response to … 30 Oct 2025 Reasonable Redress Southwark Council (202415470) Case 202415470 · Local Authority / ALMO or TMO Decision Case ID 202415470 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 29 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202317700) Case 202317700 · ASB/Abuse/Nuisance Decision Case ID 202317700 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 29 Oct 2025 Reasonable Redress Onward Homes Limited (202342303) Case 202342303 · Managing Relations Decision Case ID 202342303 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Reasonable Redress Peabody Trust (202453272) Case 202453272 · Managing Relations Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Reasonable Redress Sanctuary Housing Association (202340567) Case 202340567 · Managing Relations Decision Case ID 202340567 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 28 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202445695) Case 202445695 · Managing Relations Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202333178) Case 202333178 · Managing Relations Decision Case ID 202333178 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 27 Oct 2025 Reasonable Redress Midland Heart Limited (202322841) Case 202322841 · ASB/Abuse/Nuisance Decision Case ID 202322841 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Oct 2025 Reasonable Redress Moat Homes Limited (202402276) Case 202402276 · Managing Relations Decision Case ID 202402276 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Oct 2025 Reasonable Redress Notting Hill Genesis (202428752) Case 202428752 · Managing Relations Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October … 24 Oct 2025 Reasonable Redress City of Westminster Council (202334157) Case 202334157 · Local Authority / ALMO or TMO Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Oct 2025 Reasonable Redress Sanctuary Housing Association (202300480) Case 202300480 · Managing Relations Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 23 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202347247) Case 202347247 · Managing Relations Decision Case ID 202347247 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 23 Oct 2025 Reasonable Redress Orbit Housing Association Limited (202438192) Case 202438192 · Managing Relations Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Oct 2025 Reasonable Redress Royal Borough Of Greenwich (202316938) Case 202316938 · Local Authority / ALMO or TMO Decision Case ID 202316938 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 Reasonable Redress Sparrow Shared Ownership Limited (202334273) Case 202334273 · For profit Decision Case ID 202334273 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 21 Oct 2025 Reasonable Redress Notting Hill Genesis (202327646) Case 202327646 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the ceiling. Temporary accommodation for the resident. The Ombudsman has … 21 Oct 2025 Reasonable Redress Notting Hill Genesis (202409868) Case 202409868 · Managing Relations Decision Case ID 202409868 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Oct 2025 Reasonable Redress Southwark Council (202326338) Case 202326338 · Managing Relations Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October … 20 Oct 2025 Reasonable Redress A2Dominion Housing Group Limited (202337625) Case 202337625 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of its offers of temporary accommodation to the resident during repairs. 20 Oct 2025 Reasonable Redress Bassetlaw District Council (202337036) Case 202337036 · Local Authority / ALMO or TMO Decision Case ID 202337036 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Oct 2025 Reasonable Redress Home Group Limited (202441591) Case 202441591 · Managing Relations Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 17 Oct 2025 Reasonable Redress Southern Housing (202337894) Case 202337894 · Managing Relations Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Reasonable Redress Torus62 Limited (202344614) Case 202344614 · Managing Relations Decision Case ID 202344614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 15 Oct 2025 Reasonable Redress City of Westminster Council (202413337) Case 202413337 · Managing Relations Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Reasonable Redress Peabody Trust (202315741) Case 202315741 · Managing Relations Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 … 14 Oct 2025 Reasonable Redress Sanctuary Housing Association (202428874) Case 202428874 · Financial Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 9 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202321530) Case 202321530 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 9 Oct 2025 Reasonable Redress Incommunities Limited (202339712) Case 202339712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property. 7 Oct 2025 Reasonable Redress Aster Group Limited (202341575) Case 202341575 · Moving/Buying/Selling Home The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould … 7 Oct 2025 Reasonable Redress Places for People Group Limited (202453328) Case 202453328 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 3 Oct 2025 Reasonable Redress Notting Hill Genesis (202338131) Case 202338131 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint. 3 Oct 2025 Reasonable Redress Southwark Council (202425793) Case 202425793 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. 2 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202333013) Case 202333013 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint. 1 Oct 2025 Reasonable Redress Abri Group Limited (202424721) Case 202424721 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs … 1 Oct 2025 Reasonable Redress Aster Group Limited (202419335) Case 202419335 · Old Property Condition categories The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual … 1 Oct 2025 Reasonable Redress Stonewater Limited (202340286) Case 202340286 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the … 1 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202500927) Case 202500927 · Managing Relations The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at … 30 Sep 2025 Reasonable Redress Abri Group Limited (202332172) Case 202332172 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of repairs following a leak at the property. 30 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202337924) Case 202337924 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have … 30 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202445388) Case 202445388 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. 30 Sep 2025 Reasonable Redress LiveWest Homes Limited (202338049) Case 202338049 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct. 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202222648) Case 202222648 · Managing Relations This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202342486) Case 202342486 · Managing Relations This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202501150) Case 202501150 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports about repair issues at the property. 30 Sep 2025 Reasonable Redress Peabody Trust (202314575) Case 202314575 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint. 30 Sep 2025 Reasonable Redress Sanctuary Housing Association (202440611) Case 202440611 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 29 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202425028) Case 202425028 · Financial The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase …