Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Reasonable_Redress ×

Showing 1,440 of 16,595 decisions

Decisions

Most recent first
16 Feb 2021 Reasonable Redress Hammersmith and Fulham Council (202005270) Case 202005270 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s fence. 14 Feb 2021 Reasonable Redress Vivid Housing Limited (202008502) Case 202008502 · Old Tenants Behaviour categories The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of … 12 Feb 2021 Reasonable Redress Brent Council (201905225) Case 201905225 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations 10 Feb 2021 Reasonable Redress Moat Housing Group Limited (202008169) Case 202008169 The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio … 9 Feb 2021 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202004898) Case 202004898 The complaint is about the landlord’s response to a plumbing repair. 5 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202000692) Case 202000692 · Old Home Ownership Issues (not new build) categories The landlord’s response to the resident’s request for maintenance and cyclical works at the property. 5 Feb 2021 Reasonable Redress Peabody Trust 2018 (202002309) Case 202002309 · Old Tenants Behaviour categories REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 4 Feb 2021 Reasonable Redress London & Quadrant H T (201908355) Case 201908355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding a rodent infestation at her property and the … 4 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202004538) Case 202004538 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; … 3 Feb 2021 Reasonable Redress Yarlington Housing Group (202006045) Case 202006045 The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property. 31 Jan 2021 Reasonable Redress Gloucester City Homes Limited (201916109) Case 201916109 · Old Property Condition migrated-2025 The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord … 29 Jan 2021 Reasonable Redress Peabody Trust (202000513) Case 202000513 · Old Tenants Behaviour categories REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 28 Jan 2021 Reasonable Redress Jigsaw Homes Group Limited (201910414) Case 201910414 · Old Landlord Advice migrated-2025 The resident complains about the landlord’s response to his requests for CCTV footage. 28 Jan 2021 Reasonable Redress Trafford Housing Trust Limited (201914651) Case 201914651 The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system. 25 Jan 2021 Reasonable Redress Peabody Enterprises Limited (202005167) Case 202005167 · Managing Relations REPORT COMPLAINT 202005167 Peabody Enterprises Limited 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Jan 2021 Reasonable Redress Clarion Housing Association Limited (201906498) Case 201906498 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s … 21 Jan 2021 Reasonable Redress Home Group Limited (201904586) Case 201904586 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and … 21 Jan 2021 Reasonable Redress Home Group Limited (202005646) Case 202005646 · Old Property Condition migrated-2025 The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter. 12 Jan 2021 Reasonable Redress Sovereign Housing Association Limited (201914045) Case 201914045 · Leaseholder The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale … 8 Jan 2021 Reasonable Redress Croydon Council (202005546) Case 202005546 · Local Authority / ALMO or TMO The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges … 7 Jan 2021 Reasonable Redress Home Group Limited (202001298) Case 202001298 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided. 7 Jan 2021 Reasonable Redress Metropolitan Housing Trust Limited (201907476) Case 201907476 · Managing Relations The complaint is about: 6 Jan 2021 Reasonable Redress Royal Borough of Kensington and Chelsea (201913984) Case 201913984 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of contractors arriving at his property without identification and … 4 Jan 2021 Reasonable Redress A2Dominion Housing Group Limited (202001096) Case 202001096 · Old Compensation categories The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem … 31 Dec 2020 Reasonable Redress Eastbourne Borough Council (202003452) Case 202003452 REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 24 Dec 2020 Reasonable Redress London & Quadrant H T (202003138) Case 202003138 · Managing Relations The complaint is about: the level of compensation offered by the landlord for its response to the resident’s report of … 23 Dec 2020 Reasonable Redress Hyde Housing Association Limited (201908242) Case 201908242 · Old Tenants Behaviour categories REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Dec 2020 Reasonable Redress Longhurst Group Limited (202001481) Case 202001481 · Old Property Condition categories The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen. 22 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202001024) Case 202001024 · Occupancy Rights The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the … 22 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000400) Case 202000400 · Old Complaints Handling categories The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling … 18 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000359) Case 202000359 · Old Home Ownership Issues (not new build) categories The complaint is about delay to the landlord installing new windows at the property. 17 Dec 2020 Reasonable Redress Optivo (202002413) Case 202002413 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of damp and mould in the property; the landlord’s … 16 Dec 2020 Reasonable Redress Hammersmith and Fulham Council (201911091) Case 201911091 · Moving/Buying/Selling Home This complaint is about the landlord’s response to: The resident’s request for rehousing. The resident’s reports of damp and mould … 15 Dec 2020 Reasonable Redress Basildon Borough Council (202002986) Case 202002986 · Old Property Condition migrated-2025 REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Dec 2020 Reasonable Redress Irwell Valley Housing Association Limited (201909821) Case 201909821 This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire … 14 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202000112) Case 202000112 · Old Home Ownership Issues (not new build) categories This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their … 8 Dec 2020 Reasonable Redress Clarion Housing Association Limited (202002302) Case 202002302 · Old Complaints Handling categories REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Dec 2020 Reasonable Redress Hammersmith and Fulham Council (202003176) Case 202003176 · Managing Relations The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property. The … 7 Dec 2020 Reasonable Redress Anchor Hanover Group (201913687) Case 201913687 · Applicant The complaint is about the landlord’s handling of the applicant’s application for a property. 4 Dec 2020 Reasonable Redress Peabody Trust (201912025) Case 201912025 · Estate Management The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the …