Southern Housing Group Limited (202111282)
The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Manchester Limited (202105048)
The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of his new property; delays to repair works to rubber seals on the door at his new property.
Network Homes Limited (202103435)
The complaint is about the landlord’s handling of the resident’s concerns with her flooring.
Lambeth Council (202115655)
The complaint is about the landlord’s handling of the resident’s water bill.
Midland Heart Limited (202006097)
The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service.
Peabody Trust (202013016)
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Peabody Trust (202014635)
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
Somerset West and Taunton Council (202109103)
The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.
Clarion Housing Association Limited (202110164)
The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.
London & Quadrant Housing Trust (202017368)
The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.
Islington Council (202107231)
This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room.
Westminster City Council (202109512)
The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of noise from a neighbour. The landlord’s response to the resident’s reports of noise from a neighbour’s boiler. The landlord’s handling of the associated complaint.
Peabody Trust (202006782)
The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.
Karbon Homes Limited (202110697)
REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Newcastle City Council (202010082)
The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property.
Home Group Limited (202114665)
The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.
Clarion Housing Association Limited (202107098)
REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing Group Limited (202107885)
REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Kingston upon Thames Council (202012378)
This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, in the communal area of her block.
London & Quadrant Housing Trust (L&Q) (202106689)
The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.
Thames Valley Housing Association Limited (202110750)
The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.
Stockport Homes Limited (202117341)
The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property.
Housing 21 (202016290)
The complaint is about the landlord’s handling of allegations made about the resident swearing at a member of staff and the issuing of an antisocial behaviour (ASB) warning letter to him.
Hyde Housing Association Limited (202004890)
The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s complaint responses were outside of the timescales given in its complaints policy. The delay in the first response was not particularly unreasonable in the context of the first …
Clarion Housing Association Limited (202119560)
The complaint is about the landlord’s handling of repairs to a window.
Onward Homes Limited (202115233)
The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations into allegations of noise nuisance and antisocial behaviour (ASB) from the resident.
Metropolitan Thames Valley Housing (202105791)
The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property.
Rosebery Housing Association Limited (202114373)
The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.
Newlon Housing Trust (202002899)
The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.
Onward Homes Limited (202111994)
REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Tower Hamlets Homes (202112548)
The complaint is about the landlord’s handling of a repair to the resident’s bedroom window.
Hyde Housing Association Limited (202113286)
The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.
Leeds City Council (202105929)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
London & Quadrant Housing Trust (202014001)
The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.
Paragon Asra Housing Limited (202006436)
The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal complaint into these matters.
London & Quadrant Housing Trust (202114197)
The complaint is about the landlord's handling of the damage to the resident's balcony.
Southwark Council (202017575)
REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Clarion Housing Association Limited (202103528)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.
Notting Hill Genesis (202102678)
The complaint is about the landlord’s handling of a door repair.
Sanctuary Housing Association (202008536)
The complaint was about the landlord’s handling of:
Southern Housing Group Limited (202013713)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Birmingham City Council (202104416)
The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property by the landlord’s contractor.
Newlon Housing Trust (202113136)
The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.
Basildon Borough Council (202108992)
The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.
Peabody Trust (202105170)
REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Settle Group (202106292)
The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.
London & Quadrant Housing Trust (202002239)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Aster Group Limited (201912210)
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
London & Quadrant Housing Trust (202011329)
The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.
Notting Hill Genesis (202010653)
The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. formal complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)