Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused.
The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.
The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property.
The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation.
The complaint concerns how the landlord handled repairs to a window in the property.
The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to how the TV aerial transponder was installed. Damage caused to the resident’s car as a result of discarded building materials in the development
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.
The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property
The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.
The complaint concerns how the landlord responded to the resident’s repair reports.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the associated complaint.
The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of the required repairs. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling
The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.
The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation for items damaged by the leak .
The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved into her property after a mutual exchange. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.
This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.
The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained about the landlord’s handing of leak reported in June 2021.
The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her bathroom. Damp and mould in her bathroom. Damage caused to the bathroom fan and flooding of the bathroom floor.
The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.
The complaint is about the landlord's response to the resident’s reports of misconduct by a member of the landlord’s staff, relating to a meeting held on 14 January 2020.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.
The complaint is about the landlord’s handling of the resident’s transfer request.
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed appointment.
This complaint is about the landlord’s handling of soundproofing works to the resident’s property.
The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.
The complaint is about the landlord’s response to:
The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.
The complaint is about the landlord’s response to the resident’s reports about repairs.
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.
The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to the garden wall.
The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.
The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.
The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of communal areas. Rubbish removal from the communal car park.
The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.
This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.
The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.
The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .
The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing rubbish from the garden.
The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.
The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how it dealt with repairs to a leak in the property.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |