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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

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25 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (202017368) Case 202017368 · Managing Relations The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The … 22 Feb 2022 Reasonable Redress Islington Council (202107231) Case 202107231 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room. 22 Feb 2022 Reasonable Redress Westminster City Council (202109512) Case 202109512 · ASB/Abuse/Nuisance The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of … 21 Feb 2022 Reasonable Redress Peabody Trust (202006782) Case 202006782 · Moving/Buying/Selling Home The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of … 18 Feb 2022 Reasonable Redress Karbon Homes Limited (202110697) Case 202110697 · Managing Relations REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 18 Feb 2022 Reasonable Redress Newcastle City Council (202010082) Case 202010082 · Managing Relations The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property. 14 Feb 2022 Reasonable Redress Home Group Limited (202114665) Case 202114665 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s … 11 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202107098) Case 202107098 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Reasonable Redress Southern Housing Group Limited (202107885) Case 202107885 · Managing Relations REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Feb 2022 Reasonable Redress Kingston upon Thames Council (202012378) Case 202012378 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, … 10 Feb 2022 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202106689) Case 202106689 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew … 10 Feb 2022 Reasonable Redress Thames Valley Housing Association Limited (202110750) Case 202110750 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for … 9 Feb 2022 Reasonable Redress Stockport Homes Limited (202117341) Case 202117341 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property. 8 Feb 2022 Reasonable Redress Housing 21 (202016290) Case 202016290 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of allegations made about the resident swearing at a member of staff and … 8 Feb 2022 Reasonable Redress Hyde Housing Association Limited (202004890) Case 202004890 · Financial The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All … 7 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202119560) Case 202119560 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a window. 4 Feb 2022 Reasonable Redress Onward Homes Limited (202115233) Case 202115233 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations … 3 Feb 2022 Reasonable Redress Metropolitan Thames Valley Housing (202105791) Case 202105791 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property. 2 Feb 2022 Reasonable Redress Rosebery Housing Association Limited (202114373) Case 202114373 · Financial The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, … 1 Feb 2022 Reasonable Redress Newlon Housing Trust (202002899) Case 202002899 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s … 31 Jan 2022 Reasonable Redress Onward Homes Limited (202111994) Case 202111994 · Old Property Condition migrated-2025 REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 28 Jan 2022 Reasonable Redress Tower Hamlets Homes (202112548) Case 202112548 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s bedroom window. 27 Jan 2022 Reasonable Redress Hyde Housing Association Limited (202113286) Case 202113286 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. 27 Jan 2022 Reasonable Redress Leeds City Council (202105929) Case 202105929 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 27 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202014001) Case 202014001 · Old Property Condition migrated-2025 The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony. 27 Jan 2022 Reasonable Redress Paragon Asra Housing Limited (202006436) Case 202006436 · Estate Management The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal … 25 Jan 2022 Reasonable Redress London & Quadrant Housing Trust (202114197) Case 202114197 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the damage to the resident's balcony. 25 Jan 2022 Reasonable Redress Southwark Council (202017575) Case 202017575 · Old Property Condition migrated-2025 REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 24 Jan 2022 Reasonable Redress Clarion Housing Association Limited (202103528) Case 202103528 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman … 21 Jan 2022 Reasonable Redress Notting Hill Genesis (202102678) Case 202102678 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a door repair. 21 Jan 2022 Reasonable Redress Sanctuary Housing Association (202008536) Case 202008536 · Managing Relations The complaint was about the landlord’s handling of: 21 Jan 2022 Reasonable Redress Southern Housing Group Limited (202013713) Case 202013713 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 14 Jan 2022 Reasonable Redress Birmingham City Council (202104416) Case 202104416 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property … 11 Jan 2022 Reasonable Redress Newlon Housing Trust (202113136) Case 202113136 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows. 7 Jan 2022 Reasonable Redress Basildon Borough Council (202108992) Case 202108992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property. 7 Jan 2022 Reasonable Redress Peabody Trust (202105170) Case 202105170 · Estate Management REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 4 Jan 2022 Reasonable Redress Settle Group (202106292) Case 202106292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas … 29 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202002239) Case 202002239 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 24 Dec 2021 Reasonable Redress Aster Group Limited (201912210) Case 201912210 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered. 23 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202011329) Case 202011329 · Old Property Condition migrated-2025 The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling … 23 Dec 2021 Reasonable Redress Notting Hill Genesis (202010653) Case 202010653 · Managing Relations The complaint is about the landlords handling of the: resident’s reports concerning no access to hot water for a week. … 22 Dec 2021 Reasonable Redress B3 Living Limited (202012594) Case 202012594 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property. 22 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202107922) Case 202107922 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s … 22 Dec 2021 Reasonable Redress Orbit Group Limited (202008586) Case 202008586 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst … 22 Dec 2021 Reasonable Redress Orbit Group Limited (202014537) Case 202014537 · Managing Relations The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas … 22 Dec 2021 Reasonable Redress Paradigm Housing Group Limited (202015699) Case 202015699 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak. 21 Dec 2021 Reasonable Redress Newlon Housing Trust (202011349) Case 202011349 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work. 21 Dec 2021 Reasonable Redress Onward Homes Limited (202017410) Case 202017410 · Managing Relations The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated … 20 Dec 2021 Reasonable Redress Bristol City Council (202101013) Case 202101013 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that … 17 Dec 2021 Reasonable Redress London & Quadrant Housing Trust (202010785) Case 202010785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, …