Wandle Housing Association Limited (202120180)
The complaint is about the landlord’s handling of the resident’s application for a mutual exchange.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202127047)
The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues.
Westminster City Council (202111760)
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.
London & Quadrant Housing Trust (202124952)
The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
Aster Group Limited (202128583)
The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.
Islington Council (202016425)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Broxtowe Borough Council (202111303)
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
Notting Hill Genesis (202118481)
The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling.
Islington and Shoreditch Housing Association Limited (202127482)
The landlord’s handling of the resident’s reports of anti-social behaviour.
Metropolitan Thames Valley Housing (MTV) (202127578)
The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property.
Sovereign Housing Association Limited (202116095)
The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered.
Notting Hill Genesis (202112545)
This complaint is about the landlord’s handling of the sale of the resident’s property.
London & Quadrant Housing Trust (202121043)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.
One Housing Group Limited (202109886)
The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.
Clarion Housing Association Limited (202109325)
The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.
Notting Hill Genesis (202012006)
This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its services, management and complaint handling from December 2019.
Tower Hamlets Homes (202121885)
The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’.
Waltham Forest Council (202124993)
The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property.
Thames Valley Housing Association Limited (202119209)
The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record keeping.
Hexagon Housing Association Limited (202101317)
The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.
Hyde Housing Association Limited (202122199)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Bromford Housing Association Limited (202112906)
The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the resident’s decant (temporary move) following its final response to his complaint.
Women’s Pioneer Housing Limited (202107641)
The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property.
Your Housing Limited (202117883)
The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The Ombudsman has also identified that the landlord’s complaint handling requires investigation as part of this complaint.
Livv Housing Group (202105660)
The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.
Central Bedfordshire Council (202109175)
The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.
Stafford & Rural Homes (202113034)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works.
Ashford Borough Council (202123303)
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
Livv Housing Group (202125462)
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
Clarion Housing Association Limited (202014288)
The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.
Cobalt Housing Limited (202124347)
The complaint is about the landlord’s handling of repairs to the resident’s patio doors.
Franklands Village Housing Association Limited (202124840)
The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.
Home Group Limited (202111326)
The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.
Sanctuary Housing Association (202123056)
The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding repairs to deal with damp and water leaking through her …
Islington Council (202120558)
The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.
Midland Heart Limited (202013354)
The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures to repair a water heater.
London & Quadrant Housing Trust (202014712)
The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.
London & Quadrant Housing Trust (202123742)
The complaint is about the landlord’s response to the resident’s reports about his front door.
Peabody Trust 2018 (202006277)
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
bpha Limited (202015408)
The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of compensation it offered in relation to the complaint.
Plus Dane Housing Limited (202121379)
The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home.
Sanctuary Housing Association (202126459)
The complaint is about the landlord's handling of the resident's reports of no heating.
Grand Union Housing Group Limited (202108321)
The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.
Lewisham Council (202102949)
The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.
Newham Council (202127130)
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.
Notting Hill Genesis (202123670)
The complaint is about the landlord’s handling of garden fence repairs.
Onward Homes Limited (202122957)
The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint.
Sanctuary Housing Association (202122108)
The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.
A2Dominion Housing Group Limited (202112570)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Camden Council (202119785)
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)