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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Reasonable_Redress ×

Showing 1,440 of 16,595 decisions

Decisions

Most recent first
20 Apr 2022 Reasonable Redress Metropolitan Thames Valley Housing (202111953) Case 202111953 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered for repair delays to the resident’s immersion heater. 20 Apr 2022 Reasonable Redress Places for People Homes Limited (202109254) Case 202109254 · Financial This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company. 20 Apr 2022 Reasonable Redress Together Housing Association Limited (202101314) Case 202101314 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 19 Apr 2022 Reasonable Redress Crawley Borough Council (202113941) Case 202113941 · Financial The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property. 15 Apr 2022 Reasonable Redress London & Quadrant Housing Trust (202101154) Case 202101154 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following delays to fence repairs. 14 Apr 2022 Reasonable Redress Notting Hill Genesis (202113375) Case 202113375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation … 14 Apr 2022 Reasonable Redress Tower Hamlets Homes (202107361) Case 202107361 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response … 12 Apr 2022 Reasonable Redress Metropolitan Thames Valley Housing (202101131) Case 202101131 · Estate Management The complaint is about: The landlord's handling of repairs to the communal ventilation system. The landlord’s complaint handling. 12 Apr 2022 Reasonable Redress The Guinness Partnership Limited (202110662) Case 202110662 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint. 12 Apr 2022 Reasonable Redress Tower Hamlets Homes (202116150) Case 202116150 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for compensation for leaks, damage and loss of water … 7 Apr 2022 Reasonable Redress Clarion Housing Association Limited (202015561) Case 202015561 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Apr 2022 Reasonable Redress Torus62 Limited (202119536) Case 202119536 · Old Property Condition migrated-2025 The complaint is about a request for compensation following a leak. 1 Apr 2022 Reasonable Redress Hyde Housing Association Limited (202011955) Case 202011955 · Information and data management The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. … 1 Apr 2022 Reasonable Redress Network Homes Limited (202114444) Case 202114444 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the … 31 Mar 2022 Reasonable Redress Brent Council (202010755) Case 202010755 · Estate Management The complaint is about the landlord’s response to the resident’s request for a communal sink. 31 Mar 2022 Reasonable Redress Notting Hill Genesis (201915134) Case 201915134 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property. 31 Mar 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202118932) Case 202118932 · Old Property Condition migrated-2025 The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home. 31 Mar 2022 Reasonable Redress Westminster City Council (202115189) Case 202115189 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property … 30 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202102780) Case 202102780 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns … 29 Mar 2022 Reasonable Redress Barking and Dagenham Council (202115176) Case 202115176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an outward facing back door. 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202112683) Case 202112683 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property. 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202116441) Case 202116441 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. … 28 Mar 2022 Reasonable Redress Westminster City Council (202009730) Case 202009730 · Old Property Condition migrated-2025 The complaint is about the condition of the property. 25 Mar 2022 Reasonable Redress Thames Valley Housing Association Limited (202101951) Case 202101951 · Financial The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and … 24 Mar 2022 Reasonable Redress Home Group Limited (202109994) Case 202109994 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs … 24 Mar 2022 Reasonable Redress Tamil Community Housing Association Limited (202109528) Case 202109528 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The … 23 Mar 2022 Reasonable Redress A & S Hillman Ltd (202016926) Case 202016926 · Financial The complaint is about the level of compensation offered by the landlord following repairs and improvements works at the residents’ … 19 Mar 2022 Reasonable Redress Thirteen Housing Group Limited (202102442) Case 202102442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property. 18 Mar 2022 Reasonable Redress Cobalt Housing Limited (202102557) Case 202102557 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the … 18 Mar 2022 Reasonable Redress Islington Council (202105550) Case 202105550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour. 16 Mar 2022 Reasonable Redress Abri Group Limited (202103454) Case 202103454 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling. 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (202104837) Case 202104837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is … 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202011238) Case 202011238 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for a missed appointment. 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 11 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202013334) Case 202013334 · Old Property Condition migrated-2025 The resident has complained about the replacement of her windows. 9 Mar 2022 Reasonable Redress Vivid Housing Limited (202114858) Case 202114858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the … 7 Mar 2022 Reasonable Redress Hyde Housing Association Limited (202100147) Case 202100147 · Financial The complaint is about: 7 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (202111975) Case 202111975 · Managing Relations The complaint is about the landlord’s handling of: The resident's reports of an incident involving a member of the landlord’s … 4 Mar 2022 Reasonable Redress A2Dominion Housing Group Limited (202107344) Case 202107344 · Financial The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s … 4 Mar 2022 Reasonable Redress Abri Group Limited (202114840) Case 202114840 · Managing Relations The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member. 4 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202110192) Case 202110192 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a kitchen unit replacement. 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 2 Mar 2022 Reasonable Redress One Manchester Limited (202105048) Case 202105048 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of … 1 Mar 2022 Reasonable Redress Network Homes Limited (202103435) Case 202103435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with her flooring. 28 Feb 2022 Reasonable Redress Lambeth Council (202115655) Case 202115655 · Financial The complaint is about the landlord’s handling of the resident’s water bill. 28 Feb 2022 Reasonable Redress Midland Heart Limited (202006097) Case 202006097 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service. 28 Feb 2022 Reasonable Redress Peabody Trust (202013016) Case 202013016 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works. 28 Feb 2022 Reasonable Redress Peabody Trust (202014635) Case 202014635 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property. 28 Feb 2022 Reasonable Redress Somerset West and Taunton Council (202109103) Case 202109103 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour. 25 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202110164) Case 202110164 · Managing Relations The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.