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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
8 Jun 2022 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202120405) Case 202120405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her … 8 Jun 2022 Reasonable Redress Optivo (202105816) Case 202105816 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress and damp at her property 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 31 May 2022 Reasonable Redress Waltham Forest Council (202111729) Case 202111729 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair reports. 30 May 2022 Reasonable Redress Guinness Housing Association Limited (202112707) Case 202112707 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2022 Reasonable Redress Your Housing Group Limited (202105287) Case 202105287 · Old Tenants Behaviour categories The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 29 May 2022 Reasonable Redress Sanctuary Housing Association (202112456) Case 202112456 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of … 27 May 2022 Reasonable Redress Christian Action (Enfield) Housing Association Limited (202106329) Case 202106329 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The … 27 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202112605) Case 202112605 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s … 26 May 2022 Reasonable Redress Hyde Housing Association Limited (202104441) Case 202104441 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled … 26 May 2022 Reasonable Redress Royal Borough of Kensington and Chelsea (202115538) Case 202115538 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and her subsequent request for compensation … 26 May 2022 Reasonable Redress The Guinness Partnership Limited (202112838) Case 202112838 · Managing Relations The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved … 25 May 2022 Reasonable Redress Sanctuary Housing Association (202120335) Case 202120335 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint. 25 May 2022 Reasonable Redress Sanctuary Housing Association (202121220) Case 202121220 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin … 24 May 2022 Reasonable Redress London & Quadrant Housing Trust (202106643) Case 202106643 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom. 23 May 2022 Reasonable Redress Greenwich Council (201914844) Case 201914844 · Old Property Condition categories The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained … 23 May 2022 Reasonable Redress The Guinness Partnership Limited (202115799) Case 202115799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her … 20 May 2022 Reasonable Redress Abri Group Limited (202102900) Case 202102900 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint … 20 May 2022 Reasonable Redress Housing 21 (202117730) Case 202117730 · Managing Relations The complaint is about the landlord's response to the resident’s reports of misconduct by a member of the landlord’s staff, … 20 May 2022 Reasonable Redress London & Quadrant Housing Trust (202116813) Case 202116813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint. 20 May 2022 Reasonable Redress Women’s Pioneer Housing Limited (202116794) Case 202116794 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s transfer request. 18 May 2022 Reasonable Redress Newlon Housing Trust (202123057) Case 202123057 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a damaged fence. 18 May 2022 Reasonable Redress Onward Homes Limited (202119348) Case 202119348 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed … 18 May 2022 Reasonable Redress Soha Housing Limited (202005163) Case 202005163 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of soundproofing works to the resident’s property. 16 May 2022 Reasonable Redress Flagship Housing Group Limited (202113213) Case 202113213 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount … 16 May 2022 Reasonable Redress Orbit Housing Association Limited (202103417) Case 202103417 · Managing Relations The complaint is about the landlord’s response to: 16 May 2022 Reasonable Redress Peabody Trust (202103149) Case 202103149 · Managing Relations The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling. 16 May 2022 Reasonable Redress Torus62 Limited (202122355) Case 202122355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs. 14 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202104887) Case 202104887 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated … 13 May 2022 Reasonable Redress Notting Hill Genesis (202012575) Case 202012575 · Information and data management The complaint is about the landlord’s: Data breach. Handling of the data breach formal complaint. Reports of repairs needed to … 13 May 2022 Reasonable Redress Wandle Housing Association Limited (202113615) Case 202113615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker. 12 May 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475) Case 202121475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp … 11 May 2022 Reasonable Redress Bernicia Group (202115061) Case 202115061 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s … 10 May 2022 Reasonable Redress Stonewater Limited (202113387) Case 202113387 · Estate Management The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of … 10 May 2022 Reasonable Redress Wythenshawe Community Housing Group Limited (202105766) Case 202105766 · Financial The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his … 9 May 2022 Reasonable Redress Lewisham Council (202103310) Case 202103310 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property. 6 May 2022 Reasonable Redress Clarion Housing Association Limited (202108929) Case 202108929 · Old Property Condition migrated-2025 The complaint is about the level of compensation that the landlord has offered to the resident for the delay in … 6 May 2022 Reasonable Redress London & Quadrant Housing Trust (202110036) Case 202110036 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the … 5 May 2022 Reasonable Redress Barking and Dagenham Council (202119265) Case 202119265 · Estate Management The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. … 5 May 2022 Reasonable Redress Home Group Limited (202118335) Case 202118335 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden … 5 May 2022 Reasonable Redress Paragon Asra Housing Limited (202115914) Case 202115914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how … 3 May 2022 Reasonable Redress Metropolitan Thames Valley Housing (202102425) Case 202102425 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Apr 2022 Reasonable Redress Network Homes Limited (202119908) Case 202119908 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed … 28 Apr 2022 Reasonable Redress A2Dominion Housing Group Limited (202114671) Case 202114671 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling. 27 Apr 2022 Reasonable Redress Westminster City Council (202106914) Case 202106914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of … 27 Apr 2022 Reasonable Redress Westminster City Council (202118080) Case 202118080 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff. 26 Apr 2022 Reasonable Redress Peabody Trust (202013965) Case 202013965 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external … 25 Apr 2022 Reasonable Redress Nottingham City Council (202123418) Case 202123418 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident. 25 Apr 2022 Reasonable Redress Westminster City Council (202106105) Case 202106105 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress at his property. 21 Apr 2022 Reasonable Redress Newham Council (202017244) Case 202017244 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the …