Clarion Housing Association Limited (202110226)
The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202126153)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.
Tower Hamlets Community Housing (202008313)
The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges for these.
Network Homes Limited (202206378)
The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level of compensation offered.
Southwark Council (202206071)
The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered by it for this.
London & Quadrant Housing Trust (202114451)
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
Royal Borough of Kensington and Chelsea (202204847)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes.
Southern Housing Group Limited (202114953)
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202203723)
The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property.
East Midlands Housing Group Limited (202123570)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Arcon Housing Association Limited (202121447)
The complaint is about the landlord’s handling of the resident’s request for shower repairs.
London Borough of Hounslow (202128145)
The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom.
Grand Union Housing Group Limited (202205220)
REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Flagship Housing Group Limited (202113145)
The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an electric Motability vehicle.
Brent Council (202101477)
This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet building control requirements.
North Star Housing Group (202110682)
The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system.
Home Group Limited (202007750)
The complaint concerns how the landlord handled repairs to prevent water leaking into the property.
Unity Housing Association Limited (202114884)
The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.
Torus62 Limited (202128612)
The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.
Paragon Asra Housing Limited (202103580)
The complaint is about the landlord’s communication about the property’s energy supply.
Sanctuary Housing Association (202203991)
The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.
Shepherds Bush Housing Association Limited (202202420)
The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.
Sanctuary Housing Association (202127336)
The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom.
The Guinness Partnership Limited (202200956)
The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.
Waltham Forest Council (202101260)
The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows.
Metropolitan Thames Valley Housing (202107518)
The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property and the landlord’s communication in relation to this. The reasonableness of the charges for heating and hot water.
One Manchester Limited (202125957)
The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property.
Onward Homes Limited (202121493)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
London & Quadrant Housing Trust (202125466)
The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.
London & Quadrant Housing Trust (202120367)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.
Metropolitan Thames Valley Housing (202200447)
The complaint is about the landlord’s response to the resident’s reports of her hot water being too hot.
Peabody Trust (202119360)
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.
Islington Council (202118103)
The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.
Westminster City Council (202125071)
The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.
Settle Group (202122039)
The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.
LiveWest Homes Limited (202015987)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is also about the landlord’s associated handling of the complaint.
Midland Heart Limited (202110765)
The complaint is about the landlord’s handling of kitchen repairs.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913)
The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.
The Guinness Partnership Limited (202200377)
The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.
Islington Council (202116052)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Silva Homes Limited (202125865)
The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.
Stroud District Council (202126000)
The complaint is about the landlord’s response to the resident’s requests for kitchen improvements.
The Guinness Partnership Limited (202127330)
The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.
Thames Valley Housing Association Limited (202126838)
The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak.
Notting Hill Genesis (202121009)
The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) after an electrical safety check.
Ongo Homes Limited (202124519)
The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system.
Beyond Housing Limited (202118761)
The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy.
Hammersmith and Fulham Council (202204059)
The complaint is about the landlord’s handling of roof repairs.
Notting Hill Genesis (202105526)
This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports of dampness in the property the related complaint
The Guinness Partnership Limited (202113535)
The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)