Platform Housing Group Limited (202116253)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund of the grounds maintenance service charge.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Yorkshire Housing Limited (202200048)
The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.
Royal Borough of Kensington and Chelsea (202117496)
The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.
Clarion Housing Association Limited (202106127)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.
Home Group Limited (202202705)
The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.
The Guinness Partnership Limited (202112794)
The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.
Habinteg Housing Association Limited (202202823)
The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.
Tower Hamlets Homes (202214086)
The complaint is about the landlord’s handling of the resident’s request for his windows to be replaced, and the subsequent level of compensation offered for this.
Regenda Limited (202126185)
This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint
Westminster Community Homes Limited (202207674)
The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.
Stonewater Limited (202113433)
The complaint is about the landlord’s handling of the resident’s request for repairs.
The Guinness Partnership Limited (202214004)
The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this.
Platform Housing Group Limited (202015316)
The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level of service charges for communal electricity and grounds maintenance and whether the charges were correct. The landlord’s handling of the resident’s complaint regarding the service charges.
Rochdale Boroughwide Housing Limited (202206340)
The complaint is about
Sanctuary Housing Association (202205114)
The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed.
The Riverside Group Limited (202216106)
The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the wallpaper and a set of drawers in the resident’s bedroom.
The Riverside Group Limited (202207502)
The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors when replacing her kitchen and bathroom, and the compensation offered for this.
Your Housing Limited (202127504)
The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer of compensation for this. The associated complaint.
Peabody Trust (202203065)
The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.
Guinness Housing Association Limited (202206324)
The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.
Tower Hamlets Homes (202213177)
The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its complaint responses.
Hammersmith and Fulham Council (202113566)
The complaint is about the landlord’s response to the resident’s reports regarding her sink.
Sanctuary Housing Association (202207322)
The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of the associated complaint.
Waltham Forest Council (202210177)
The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system.
Citizen Housing (202201031)
The complaint is about the landlord’s response to the resident’s concerns regarding the conduct of its staff.
Orbit Group Limited (202211662)
The complaint is about the landlord’s response to the resident’s reports of broken fence posts.
A2Dominion Housing Group Limited (202126368)
The complaint is about the landlord’s handling of the resident’s rehousing request.
Brighton and Hove City Council (202209776)
The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony.
Jigsaw Homes Tameside (202212415)
The complaint is about the landlord’s response to the resident’s reports regarding damage to his garden furniture.
Westminster City Council (202205529)
The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony repairs, and the compensation it offered him for this.
Newham Council (202120548)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.
Orbit Housing Association Limited (202126257)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.
Castle Point Borough Council (202203862)
The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.
Metropolitan Thames Valley Housing (MTV) (202111044)
The complaint is about the landlord’s handling of repairs following a leak affecting the communal car park.
Anchor Hanover Group (202208400)
The complaint is about the landlord’s handling of the resident’s reports about a pest infestation.
East Suffolk Council (202207802)
The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators.
Network Homes Limited (202202343)
The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards.
Housing 21 (202206023)
The complaint is about the landlord's handling of the resident's housing application.
Clarion Housing Association Limited (202119286)
The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.
Sanctuary Housing Association (202205924)
The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.
London Borough of Croydon (202016200)
The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the property above.
LiveWest Homes Limited (202203429)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.
Mount Green Housing Association Limited (202201610)
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
One Housing Group Limited (202205441)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property.
Unity Housing Association Limited (202206322)
The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.
London & Quadrant Housing Trust (202107191)
The complaint is about the landlord’s response to the resident’s report of a leaking bath.
Orbit Group Limited (202202137)
The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.
Thirteen Housing Group Limited (202128300)
The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.
Town and Country Housing (202205381)
The complaint is about the landlord’s handling of the resident’s report of a leak that caused damage to her ceiling.
Chelmer Housing Partnership Limited (202203818)
The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)