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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
29 Jul 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202127578) Case 202127578 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to the guttering at the property. 29 Jul 2022 Reasonable Redress Sovereign Housing Association Limited (202116095) Case 202116095 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered. 28 Jul 2022 Reasonable Redress Notting Hill Genesis (202112545) Case 202112545 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of the sale of the resident’s property. 27 Jul 2022 Reasonable Redress London & Quadrant Housing Trust (202121043) Case 202121043 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s … 27 Jul 2022 Reasonable Redress One Housing Group Limited (202109886) Case 202109886 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of … 26 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202109325) Case 202109325 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy. 26 Jul 2022 Reasonable Redress Notting Hill Genesis (202012006) Case 202012006 · Managing Relations This complaint is about the level of redress the landlord offered in response to the resident’s various concerns about its … 26 Jul 2022 Reasonable Redress Tower Hamlets Homes (202121885) Case 202121885 · Old Property Condition migrated-2025 The landlord's handling of the resident’s reports of: no heating and hot water. the hot water supply being ‘too hot’. 26 Jul 2022 Reasonable Redress Waltham Forest Council (202124993) Case 202124993 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property. 22 Jul 2022 Reasonable Redress Thames Valley Housing Association Limited (202119209) Case 202119209 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record … 20 Jul 2022 Reasonable Redress Hexagon Housing Association Limited (202101317) Case 202101317 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler … 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 19 Jul 2022 Reasonable Redress Bromford Housing Association Limited (202112906) Case 202112906 · Managing Relations The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and … 19 Jul 2022 Reasonable Redress Women’s Pioneer Housing Limited (202107641) Case 202107641 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property. 18 Jul 2022 Reasonable Redress Your Housing Limited (202117883) Case 202117883 · Managing Relations The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The … 14 Jul 2022 Reasonable Redress Livv Housing Group (202105660) Case 202105660 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels. 13 Jul 2022 Reasonable Redress Central Bedfordshire Council (202109175) Case 202109175 · Occupancy Rights The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy. 13 Jul 2022 Reasonable Redress Stafford & Rural Homes (202113034) Case 202113034 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a roof leak and follow-on works. 12 Jul 2022 Reasonable Redress Ashford Borough Council (202123303) Case 202123303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the property above. 11 Jul 2022 Reasonable Redress Livv Housing Group (202125462) Case 202125462 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property. 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 6 Jul 2022 Reasonable Redress Cobalt Housing Limited (202124347) Case 202124347 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s patio doors. 6 Jul 2022 Reasonable Redress Franklands Village Housing Association Limited (202124840) Case 202124840 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy. 5 Jul 2022 Reasonable Redress Home Group Limited (202111326) Case 202111326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property. 4 Jul 2022 Reasonable Redress Sanctuary Housing Association (202123056) Case 202123056 · Financial The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of … 2 Jul 2022 Reasonable Redress Islington Council (202120558) Case 202120558 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated … 2 Jul 2022 Reasonable Redress Midland Heart Limited (202013354) Case 202013354 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202014712) Case 202014712 · Financial The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202123742) Case 202123742 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his front door. 30 Jun 2022 Reasonable Redress Peabody Trust 2018 (202006277) Case 202006277 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports. 28 Jun 2022 Reasonable Redress bpha Limited (202015408) Case 202015408 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of … 28 Jun 2022 Reasonable Redress Plus Dane Housing Limited (202121379) Case 202121379 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home. 28 Jun 2022 Reasonable Redress Sanctuary Housing Association (202126459) Case 202126459 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of no heating. 27 Jun 2022 Reasonable Redress Grand Union Housing Group Limited (202108321) Case 202108321 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) … 24 Jun 2022 Reasonable Redress Lewisham Council (202102949) Case 202102949 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating … 23 Jun 2022 Reasonable Redress Newham Council (202127130) Case 202127130 · Occupancy Rights The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to … 23 Jun 2022 Reasonable Redress Notting Hill Genesis (202123670) Case 202123670 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of garden fence repairs. 23 Jun 2022 Reasonable Redress Onward Homes Limited (202122957) Case 202122957 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint. 23 Jun 2022 Reasonable Redress Sanctuary Housing Association (202122108) Case 202122108 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this. 20 Jun 2022 Reasonable Redress A2Dominion Housing Group Limited (202112570) Case 202112570 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 20 Jun 2022 Reasonable Redress Camden Council (202119785) Case 202119785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies. 20 Jun 2022 Reasonable Redress Newlon Housing Trust (202006502) Case 202006502 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works … 20 Jun 2022 Reasonable Redress The Guinness Partnership Limited (202122166) Case 202122166 · Old Property Condition migrated-2025 The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused. 17 Jun 2022 Reasonable Redress Penge Churches Housing Association Limited (202008022) Case 202008022 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of condensation in her property. 16 Jun 2022 Reasonable Redress Anchor Hanover Group (202004280) Case 202004280 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident. 16 Jun 2022 Reasonable Redress The Havebury Housing Partnership (202121189) Case 202121189 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of outstanding repairs to windows in the resident’s property. 14 Jun 2022 Reasonable Redress Midland Heart Limited (202126107) Case 202126107 · Estate Management The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling. 10 Jun 2022 Reasonable Redress Citizen Housing (202118721) Case 202118721 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of sewage leaks, and her request for compensation. 10 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202122410) Case 202122410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to a window in the property. 9 Jun 2022 Reasonable Redress One Vision Housing Limited (202122576) Case 202122576 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to …