LiveWest Homes Limited (202200124)
The complaint is about the landlord’s response to repairs to the resident’s oil tank.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Home Group Limited (202203091)
The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of the boiler at the property. The landlord’s complaints handling has also been investigated.
The Guinness Partnership Limited (202122181)
The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being in poor condition. The associated complaint.
LiveWest Homes Limited (202117485)
The complaint is about the landlord’s handling of a potential offer of accommodation to the resident.
Southern Housing Group Limited (202214376)
The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.
Newlon Housing Trust (202125596)
The complaint is about the landlord’s response to the resident’s repairs reports.
London Borough of Hillingdon (202105216)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Clarion Housing Association Limited (202206997)
REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Wakefield And District Housing Limited (202124480)
The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint.
Clarion Housing Association Limited (202203423)
The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.
Home Group Limited (202008075)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.
Orbit Group Limited (202201795)
The complaint is about the landlord’s administration of the resident’s rent account.
Vivid Housing Limited (202207186)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation it offered.
Metropolitan Thames Valley Housing (MTV) (202202993)
The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 and 2021/22. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202125676)
The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.
Golding Homes Limited (202220971)
The complaint is about the landlord’s response to the resident’s reports of damage to her front door.
Notting Hill Genesis (NHG) (202123314)
The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about the service charges and reported reduction in services. The landlord’s complaint handling.
The Havebury Housing Partnership (202204113)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance.
Southern Housing Group Limited (202205106)
The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.
Derby Homes Limited (202206945)
The complaint is about the landlord’s handling of the resident’s reports of mould in his property.
Thames Valley Housing Association Limited (202118215)
The complaint is about the delays in the resident’s move to a new property owned by the landlord.
Westminster City Council (202109272)
This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property.
Notting Hill Genesis (NHG) (202211147)
The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.
Stockport Homes Limited (202213370)
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.
Shepherds Bush Housing Association Limited (202125560)
The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.
Barnsley Metropolitan Borough Council (202216500)
The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.
Longhurst Group Limited (202204944)
The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.
Aster Group Limited (202209004)
REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]
Haringey London Borough Council (202211723)
The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.
Hyde Housing Association Limited (202121397)
The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.
Notting Hill Genesis (202114947)
The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating issues in their property. The resident also complained about the landlord's communication and handling of his complaint about this matter.
One Vision Housing Limited (202214321)
The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her property.
Anchor Hanover Group (202121516)
The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior to, and during works carried out by contractors, and its response to his associated reports of harassment.
Aster Group Limited (202216405)
The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.
BCP Council (202209571)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
Bolton at Home Limited (202126641)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.
Grand Union Housing Group Limited (202212586)
The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.
Metropolitan Thames Valley Housing (202210199)
The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden for an extended period of time. The landlord’s handling of the associated complaint.
Gentoo Group Limited (202128308)
The complaint is about the tone, content and language used in correspondence the residents received from the landlord.
Newlon Housing Trust (202116050)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards.
Midland Heart Limited (202209468)
The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak.
GreenSquareAccord Limited (202209779)
This complaint is about the level of compensation the landlord offered to the resident following repairs to the property.
Housing Solutions (202119634)
The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and filming, blocking his disabled bay, property damage and garden issues.
Peabody Trust (201902535)
The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.
The Riverside Group Limited (202201403)
The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.
Derby Homes Limited (202119615)
The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.
Peabody Trust (202120748)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.
Metropolitan Thames Valley Housing (202204099)
The complaint is about the landlord’s: response to the resident’s concerns about external works to the resident’s building; complaints handling.
Leeds City Council (202202625)
The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property.
Westminster City Council (202105425)
The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. The landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)