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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
18 Oct 2022 Reasonable Redress East Midlands Housing Group Limited (202123570) Case 202123570 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 17 Oct 2022 Reasonable Redress Arcon Housing Association Limited (202121447) Case 202121447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for shower repairs. 16 Oct 2022 Reasonable Redress London Borough of Hounslow (202128145) Case 202128145 · Old Property Condition migrated-2025 The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom. 14 Oct 2022 Reasonable Redress Grand Union Housing Group Limited (202205220) Case 202205220 · Old Property Condition migrated-2025 REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 13 Oct 2022 Reasonable Redress Flagship Housing Group Limited (202113145) Case 202113145 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an … 11 Oct 2022 Reasonable Redress Brent Council (202101477) Case 202101477 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a … 6 Oct 2022 Reasonable Redress North Star Housing Group (202110682) Case 202110682 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system. 5 Oct 2022 Reasonable Redress Home Group Limited (202007750) Case 202007750 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to prevent water leaking into the property. 4 Oct 2022 Reasonable Redress Unity Housing Association Limited (202114884) Case 202114884 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight … 3 Oct 2022 Reasonable Redress Torus62 Limited (202128612) Case 202128612 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property. 30 Sep 2022 Reasonable Redress Paragon Asra Housing Limited (202103580) Case 202103580 · Old Property Condition migrated-2025 The complaint is about the landlord’s communication about the property’s energy supply. 30 Sep 2022 Reasonable Redress Sanctuary Housing Association (202203991) Case 202203991 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at … 30 Sep 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202202420) Case 202202420 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal … 28 Sep 2022 Reasonable Redress Sanctuary Housing Association (202127336) Case 202127336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom. 27 Sep 2022 Reasonable Redress The Guinness Partnership Limited (202200956) Case 202200956 · Moving/Buying/Selling Home The complaint is about the landlord’s communication in relation to the resident’s application to sell the property. 26 Sep 2022 Reasonable Redress Waltham Forest Council (202101260) Case 202101260 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows. 22 Sep 2022 Reasonable Redress Metropolitan Thames Valley Housing (202107518) Case 202107518 · Financial The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property … 20 Sep 2022 Reasonable Redress One Manchester Limited (202125957) Case 202125957 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and … 16 Sep 2022 Reasonable Redress Onward Homes Limited (202121493) Case 202121493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 15 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202125466) Case 202125466 · Estate Management The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway. 12 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202120367) Case 202120367 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The … 12 Sep 2022 Reasonable Redress Metropolitan Thames Valley Housing (202200447) Case 202200447 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of her hot water being too hot. 12 Sep 2022 Reasonable Redress Peabody Trust (202119360) Case 202119360 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance. 9 Sep 2022 Reasonable Redress Islington Council (202118103) Case 202118103 · Managing Relations The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and … 9 Sep 2022 Reasonable Redress Westminster City Council (202125071) Case 202125071 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property. 5 Sep 2022 Reasonable Redress Settle Group (202122039) Case 202122039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould … 31 Aug 2022 Reasonable Redress LiveWest Homes Limited (202015987) Case 202015987 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is … 31 Aug 2022 Reasonable Redress Midland Heart Limited (202110765) Case 202110765 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of kitchen repairs. 31 Aug 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913) Case 202112913 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above. 31 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202200377) Case 202200377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property. 30 Aug 2022 Reasonable Redress Islington Council (202116052) Case 202116052 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 30 Aug 2022 Reasonable Redress Silva Homes Limited (202125865) Case 202125865 · Estate Management The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour. 30 Aug 2022 Reasonable Redress Stroud District Council (202126000) Case 202126000 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for kitchen improvements. 25 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202127330) Case 202127330 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s … 24 Aug 2022 Reasonable Redress Thames Valley Housing Association Limited (202126838) Case 202126838 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak. 23 Aug 2022 Reasonable Redress Notting Hill Genesis (202121009) Case 202121009 · Managing Relations The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) … 22 Aug 2022 Reasonable Redress Ongo Homes Limited (202124519) Case 202124519 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system. 19 Aug 2022 Reasonable Redress Beyond Housing Limited (202118761) Case 202118761 · Financial The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy. 17 Aug 2022 Reasonable Redress Hammersmith and Fulham Council (202204059) Case 202204059 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof repairs. 17 Aug 2022 Reasonable Redress Notting Hill Genesis (202105526) Case 202105526 · Managing Relations This complaint is about the landlord’s handling of the resident’s: reports of a pest infestation and the associated repairs reports … 17 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202113535) Case 202113535 · Estate Management The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring … 17 Aug 2022 Reasonable Redress Wandle Housing Association Limited (202120180) Case 202120180 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for a mutual exchange. 16 Aug 2022 Reasonable Redress Hyde Housing Association Limited (202127047) Case 202127047 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the … 15 Aug 2022 Reasonable Redress Westminster City Council (202111760) Case 202111760 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure. 12 Aug 2022 Reasonable Redress London & Quadrant Housing Trust (202124952) Case 202124952 · Old Property Condition migrated-2025 The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her … 11 Aug 2022 Reasonable Redress Aster Group Limited (202128583) Case 202128583 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a … 10 Aug 2022 Reasonable Redress Islington Council (202016425) Case 202016425 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 5 Aug 2022 Reasonable Redress Broxtowe Borough Council (202111303) Case 202111303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak. 4 Aug 2022 Reasonable Redress Notting Hill Genesis (202118481) Case 202118481 · Estate Management The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling. 29 Jul 2022 Reasonable Redress Islington and Shoreditch Housing Association Limited (202127482) Case 202127482 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of anti-social behaviour.