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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "property" × Outcome: Reasonable_Redress ×

Showing 473 of 16,595 decisions matching "property"

Decisions

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29 Aug 2025 Reasonable Redress Peabody Trust (202417776) Case 202417776 · Estate Management The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling. 27 Aug 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202419776) Case 202419776 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property … 27 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202426225) Case 202426225 · Financial The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about … 26 Aug 2025 Reasonable Redress Bolton at Home Limited (202417311) Case 202417311 · Managing Relations The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and … 22 Aug 2025 Reasonable Redress London Borough of Enfield (202332101) Case 202332101 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of energy efficiency works at the resident’s property. 18 Aug 2025 Reasonable Redress Moat Homes Limited (202421788) Case 202421788 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202420940) Case 202420940 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at … 12 Aug 2025 Reasonable Redress Vivid Housing Limited (202442788) Case 202442788 · Responsive repairs/activity The complaint is about the resident’s reports of floods affecting the property. 31 Jul 2025 Reasonable Redress Flagship Housing Group Limited (202440443) Case 202440443 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects. 31 Jul 2025 Reasonable Redress Newcastle City Council (202427543) Case 202427543 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and … 31 Jul 2025 Reasonable Redress Notting Hill Genesis (202332704) Case 202332704 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet … 30 Jul 2025 Reasonable Redress London Borough of Islington (202426388) Case 202426388 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Her personal belongings being lost whilst being transferred … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202434063) Case 202434063 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This … 28 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202435920) Case 202435920 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould at the resident’s property. 24 Jul 2025 Reasonable Redress London Borough of Hackney (202400786) Case 202400786 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp, mould, and the subsequent repairs in the property. 23 Jul 2025 Reasonable Redress Southern Housing (202325589) Case 202325589 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated … 16 Jul 2025 Reasonable Redress City of Westminster Council (202433464) Case 202433464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress … 11 Jul 2025 Reasonable Redress Chelmer Housing Partnership Limited (202433911) Case 202433911 · Managing Relations The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and … 10 Jul 2025 Reasonable Redress London Borough of Hammersmith and Fulham (202319025) Case 202319025 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for the landlord to fit bifold doors in the … 9 Jul 2025 Reasonable Redress London Borough of Hackney (202338344) Case 202338344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s report of a leak and the associated repairs in the … 9 Jul 2025 Reasonable Redress Regenda Limited (202421753) Case 202421753 · Responsive repairs/activity The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns … 26 Jun 2025 Reasonable Redress Access Homes Housing Association Limited (202326268) Case 202326268 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas … 25 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202325918) Case 202325918 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in … 19 Jun 2025 Reasonable Redress Haringey London Borough Council (202327825) Case 202327825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property. 13 Jun 2025 Reasonable Redress Southwark Council (202223626) Case 202223626 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony. 11 Jun 2025 Reasonable Redress North West Leicestershire District Council (202329499) Case 202329499 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint. 11 Jun 2025 Reasonable Redress Southern Housing (202316840) Case 202316840 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had … 10 Jun 2025 Reasonable Redress One Housing Group Limited (202345485) Case 202345485 · Responsive repairs/activity The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a … 10 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202324581) Case 202324581 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s … 10 Jun 2025 Reasonable Redress Southern Housing (202316712) Case 202316712 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the doors at the resident’s property. 9 Jun 2025 Reasonable Redress Southern Housing (202322976) Case 202322976 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns that an engineer entered the property without her permission. … 6 Jun 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202402589) Case 202402589 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage … 6 Jun 2025 Reasonable Redress Peabody Trust (202308088) Case 202308088 · Estate Management The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s … 5 Jun 2025 Reasonable Redress Amplius Living (202220408) Case 202220408 · Managing Relations The complaint is about the landlord’s response to the resident’s: response to reports of damp and mould in the property; … 30 May 2025 Reasonable Redress Amplius Living (202424819) Case 202424819 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s concerns regarding: The condition of the property when let. Repairs. 29 May 2025 Reasonable Redress London Borough of Wandsworth (202330253) Case 202330253 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould within the property. 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202333293) Case 202333293 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in the property. 28 May 2025 Reasonable Redress Eastbourne Borough Council (202330568) Case 202330568 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at … 21 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202337480) Case 202337480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in … 21 May 2025 Reasonable Redress Moat Homes Limited (202426103) Case 202426103 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213634) Case 202213634 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat … 19 May 2025 Reasonable Redress Sovereign Network Homes (202322657) Case 202322657 · Responsive repairs/activity The complaint is about the landlord’s handling of leaks in the property. 12 May 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202323133) Case 202323133 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property. 30 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202322043) Case 202322043 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, … 17 Apr 2025 Reasonable Redress Sparrow Shared Ownership Limited (202314747) Case 202314747 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of … 16 Apr 2025 Reasonable Redress Sanctuary Housing Association (202304492) Case 202304492 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing … 8 Apr 2025 Reasonable Redress Amplius Living (202336556) Case 202336556 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint. 8 Apr 2025 Reasonable Redress Great Places Housing Association (202323706) Case 202323706 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property. 8 Apr 2025 Reasonable Redress Livv Housing Group (202322800) Case 202322800 · Managing Relations The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property. 3 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202416158) Case 202416158 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated …