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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

Most recent first
1 Feb 2023 Reasonable Redress Westminster Community Homes Limited (202207674) Case 202207674 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to renew her kitchen. 31 Jan 2023 Reasonable Redress Stonewater Limited (202113433) Case 202113433 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs. 31 Jan 2023 Reasonable Redress The Guinness Partnership Limited (202214004) Case 202214004 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a … 30 Jan 2023 Reasonable Redress Platform Housing Group Limited (202015316) Case 202015316 · Financial The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level … 30 Jan 2023 Reasonable Redress Rochdale Boroughwide Housing Limited (202206340) Case 202206340 · Financial The complaint is about 30 Jan 2023 Reasonable Redress Sanctuary Housing Association (202205114) Case 202205114 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed. 26 Jan 2023 Reasonable Redress The Riverside Group Limited (202216106) Case 202216106 · Financial The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the … 25 Jan 2023 Reasonable Redress The Riverside Group Limited (202207502) Case 202207502 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors … 23 Jan 2023 Reasonable Redress Your Housing Limited (202127504) Case 202127504 · Managing Relations The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer … 19 Jan 2023 Reasonable Redress Peabody Trust (202203065) Case 202203065 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new … 17 Jan 2023 Reasonable Redress Guinness Housing Association Limited (202206324) Case 202206324 · Old Property Condition migrated-2025 The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at … 17 Jan 2023 Reasonable Redress Tower Hamlets Homes (202213177) Case 202213177 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its … 16 Jan 2023 Reasonable Redress Hammersmith and Fulham Council (202113566) Case 202113566 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her sink. 16 Jan 2023 Reasonable Redress Sanctuary Housing Association (202207322) Case 202207322 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of … 14 Jan 2023 Reasonable Redress Waltham Forest Council (202210177) Case 202210177 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system. 12 Jan 2023 Reasonable Redress Citizen Housing (202201031) Case 202201031 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding the conduct of its staff. 10 Jan 2023 Reasonable Redress Orbit Group Limited (202211662) Case 202211662 · Estate Management The complaint is about the landlord’s response to the resident’s reports of broken fence posts. 9 Jan 2023 Reasonable Redress A2Dominion Housing Group Limited (202126368) Case 202126368 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s rehousing request. 5 Jan 2023 Reasonable Redress Brighton and Hove City Council (202209776) Case 202209776 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony. 4 Jan 2023 Reasonable Redress Jigsaw Homes Tameside (202212415) Case 202212415 · Estate Management The complaint is about the landlord’s response to the resident’s reports regarding damage to his garden furniture. 23 Dec 2022 Reasonable Redress Westminster City Council (202205529) Case 202205529 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony … 21 Dec 2022 Reasonable Redress Newham Council (202120548) Case 202120548 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 14 Dec 2022 Reasonable Redress Orbit Housing Association Limited (202126257) Case 202126257 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with … 12 Dec 2022 Reasonable Redress Castle Point Borough Council (202203862) Case 202203862 · Estate Management The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment … 10 Dec 2022 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202111044) Case 202111044 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs following a leak affecting the communal car park. 9 Dec 2022 Reasonable Redress Anchor Hanover Group (202208400) Case 202208400 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a pest infestation. 8 Dec 2022 Reasonable Redress East Suffolk Council (202207802) Case 202207802 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators. 2 Dec 2022 Reasonable Redress Network Homes Limited (202202343) Case 202202343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards. 28 Nov 2022 Reasonable Redress Housing 21 (202206023) Case 202206023 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's housing application. 21 Nov 2022 Reasonable Redress Clarion Housing Association Limited (202119286) Case 202119286 · Financial The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the … 15 Nov 2022 Reasonable Redress Sanctuary Housing Association (202205924) Case 202205924 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door. 14 Nov 2022 Reasonable Redress London Borough of Croydon (202016200) Case 202016200 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the … 11 Nov 2022 Reasonable Redress LiveWest Homes Limited (202203429) Case 202203429 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a … 8 Nov 2022 Reasonable Redress Mount Green Housing Association Limited (202201610) Case 202201610 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation. 8 Nov 2022 Reasonable Redress One Housing Group Limited (202205441) Case 202205441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a pest infestation at the resident’s property. 8 Nov 2022 Reasonable Redress Unity Housing Association Limited (202206322) Case 202206322 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation a handrail to the steps at the property. 4 Nov 2022 Reasonable Redress London & Quadrant Housing Trust (202107191) Case 202107191 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leaking bath. 4 Nov 2022 Reasonable Redress Orbit Group Limited (202202137) Case 202202137 · Financial The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint. 3 Nov 2022 Reasonable Redress Thirteen Housing Group Limited (202128300) Case 202128300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the … 3 Nov 2022 Reasonable Redress Town and Country Housing (202205381) Case 202205381 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak that caused damage to her ceiling. 31 Oct 2022 Reasonable Redress Chelmer Housing Partnership Limited (202203818) Case 202203818 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property. 31 Oct 2022 Reasonable Redress Clarion Housing Association Limited (202110226) Case 202110226 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes. 31 Oct 2022 Reasonable Redress Sanctuary Housing Association (202126153) Case 202126153 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her … 31 Oct 2022 Reasonable Redress Tower Hamlets Community Housing (202008313) Case 202008313 · Financial The complaint is about the landlord’s response to the resident's concerns about the services it provides and the service charges … 27 Oct 2022 Reasonable Redress Network Homes Limited (202206378) Case 202206378 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level … 26 Oct 2022 Reasonable Redress Southwark Council (202206071) Case 202206071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, … 25 Oct 2022 Reasonable Redress London & Quadrant Housing Trust (202114451) Case 202114451 · Financial The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents … 25 Oct 2022 Reasonable Redress Royal Borough of Kensington and Chelsea (202204847) Case 202204847 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes. 24 Oct 2022 Reasonable Redress Southern Housing Group Limited (202114953) Case 202114953 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s … 21 Oct 2022 Reasonable Redress Metropolitan Thames Valley Housing (202203723) Case 202203723 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a boiler outage in the property.