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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

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17 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202203423) Case 202203423 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. … 17 Apr 2023 Reasonable Redress Home Group Limited (202008075) Case 202008075 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes … 17 Apr 2023 Reasonable Redress Orbit Group Limited (202201795) Case 202201795 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 13 Apr 2023 Reasonable Redress Vivid Housing Limited (202207186) Case 202207186 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation … 12 Apr 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202202993) Case 202202993 · Financial The complaint is about: The landlord’s response to the resident’s concerns regarding her service charge in the financial years 2020/21 … 11 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202125676) Case 202125676 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled … 8 Apr 2023 Reasonable Redress Golding Homes Limited (202220971) Case 202220971 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to her front door. 29 Mar 2023 Reasonable Redress Notting Hill Genesis (NHG) (202123314) Case 202123314 · Financial The complaint is about: The increase in service charges for the property. The landlord’s response to the resident’s concerns about … 29 Mar 2023 Reasonable Redress The Havebury Housing Partnership (202204113) Case 202204113 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour, including noise nuisance. 28 Mar 2023 Reasonable Redress Southern Housing Group Limited (202205106) Case 202205106 · Moving/Buying/Selling Home The complaint is about the handling of repairs to the property following a leak, the condition of the property when … 27 Mar 2023 Reasonable Redress Derby Homes Limited (202206945) Case 202206945 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould in his property. 27 Mar 2023 Reasonable Redress Thames Valley Housing Association Limited (202118215) Case 202118215 · Moving/Buying/Selling Home The complaint is about the delays in the resident’s move to a new property owned by the landlord. 24 Mar 2023 Reasonable Redress Westminster City Council (202109272) Case 202109272 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property. 23 Mar 2023 Reasonable Redress Notting Hill Genesis (NHG) (202211147) Case 202211147 · Managing Relations The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint. 23 Mar 2023 Reasonable Redress Stockport Homes Limited (202213370) Case 202213370 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the roof of the resident’s property. 21 Mar 2023 Reasonable Redress Shepherds Bush Housing Association Limited (202125560) Case 202125560 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease. 20 Mar 2023 Reasonable Redress Barnsley Metropolitan Borough Council (202216500) Case 202216500 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property. 20 Mar 2023 Reasonable Redress Longhurst Group Limited (202204944) Case 202204944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the … 17 Mar 2023 Reasonable Redress Aster Group Limited (202209004) Case 202209004 · Managing Relations REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Mar 2023 Reasonable Redress Haringey London Borough Council (202211723) Case 202211723 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided. 17 Mar 2023 Reasonable Redress Hyde Housing Association Limited (202121397) Case 202121397 · Managing Relations The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the … 17 Mar 2023 Reasonable Redress Notting Hill Genesis (202114947) Case 202114947 · Managing Relations The complaint is about the landlord’s handling of: The repair of the resident’s hot water system. Works to address overheating … 15 Mar 2023 Reasonable Redress One Vision Housing Limited (202214321) Case 202214321 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her … 13 Mar 2023 Reasonable Redress Anchor Hanover Group (202121516) Case 202121516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior … 13 Mar 2023 Reasonable Redress Aster Group Limited (202216405) Case 202216405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to have her windows replaced. 13 Mar 2023 Reasonable Redress BCP Council (202209571) Case 202209571 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 12 Mar 2023 Reasonable Redress Bolton at Home Limited (202126641) Case 202126641 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom. 12 Mar 2023 Reasonable Redress Grand Union Housing Group Limited (202212586) Case 202212586 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler. 12 Mar 2023 Reasonable Redress Metropolitan Thames Valley Housing (202210199) Case 202210199 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden … 10 Mar 2023 Reasonable Redress Gentoo Group Limited (202128308) Case 202128308 · Managing Relations The complaint is about the tone, content and language used in correspondence the residents received from the landlord. 10 Mar 2023 Reasonable Redress Newlon Housing Trust (202116050) Case 202116050 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s floorboards. 5 Mar 2023 Reasonable Redress Midland Heart Limited (202209468) Case 202209468 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak. 28 Feb 2023 Reasonable Redress GreenSquareAccord Limited (202209779) Case 202209779 · Old Property Condition migrated-2025 This complaint is about the level of compensation the landlord offered to the resident following repairs to the property. 28 Feb 2023 Reasonable Redress Housing Solutions (202119634) Case 202119634 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident’s reports of anti-social behaviour (ASB) from neighbours, including recording and … 28 Feb 2023 Reasonable Redress Peabody Trust (201902535) Case 201902535 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property. 28 Feb 2023 Reasonable Redress The Riverside Group Limited (202201403) Case 202201403 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount … 27 Feb 2023 Reasonable Redress Derby Homes Limited (202119615) Case 202119615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at … 24 Feb 2023 Reasonable Redress Peabody Trust (202120748) Case 202120748 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The … 21 Feb 2023 Reasonable Redress Metropolitan Thames Valley Housing (202204099) Case 202204099 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about external works to the resident’s building; complaints handling. 20 Feb 2023 Reasonable Redress Leeds City Council (202202625) Case 202202625 · Estate Management The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open … 20 Feb 2023 Reasonable Redress Westminster City Council (202105425) Case 202105425 · Financial The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. … 17 Feb 2023 Reasonable Redress Platform Housing Group Limited (202116253) Case 202116253 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund … 16 Feb 2023 Reasonable Redress Yorkshire Housing Limited (202200048) Case 202200048 · Managing Relations The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to … 10 Feb 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202117496) Case 202117496 · Old Property Condition migrated-2025 The complaint is about the time the landlord had taken to complete the void works to the resident’s property and … 7 Feb 2023 Reasonable Redress Clarion Housing Association Limited (202106127) Case 202106127 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise … 7 Feb 2023 Reasonable Redress Home Group Limited (202202705) Case 202202705 · Financial The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous … 6 Feb 2023 Reasonable Redress The Guinness Partnership Limited (202112794) Case 202112794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate. 3 Feb 2023 Reasonable Redress Habinteg Housing Association Limited (202202823) Case 202202823 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property. 2 Feb 2023 Reasonable Redress Tower Hamlets Homes (202214086) Case 202214086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for his windows to be replaced, and the subsequent … 1 Feb 2023 Reasonable Redress Regenda Limited (202126185) Case 202126185 · Managing Relations This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp …