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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Reasonable_Redress ×

Showing 1,440 of 16,595 decisions

Decisions

Most recent first
23 Jun 2023 Reasonable Redress Vivid Housing Limited (202209862) Case 202209862 · Health and Safety (inc. building safety) The complaint is about the resident’s concerns of asbestos in the property. 22 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202200847) Case 202200847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s bid on property. 22 Jun 2023 Reasonable Redress Star Housing (202204097) Case 202204097 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered following the resident’s complaint about repairs. 19 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202215893) Case 202215893 · Moving/Buying/Selling Home The complaint concerns the level of compensation offered to the resident following a delay issuing a deed of assignment. 16 Jun 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202213920) Case 202213920 · Managing Relations The complaint is about the landlord’s handling of: Faults with the resident’s toilets and her concerns about increased water usage … 16 Jun 2023 Reasonable Redress Orbit Housing Association Limited (202216378) Case 202216378 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The … 15 Jun 2023 Reasonable Redress Settle Group (202211439) Case 202211439 · Financial The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works … 13 Jun 2023 Reasonable Redress Notting Hill Genesis (NHG) (202225734) Case 202225734 · Estate Management The complaint is about the landlord’s response to multiple reports that the lift in the resident’s block was broken. 13 Jun 2023 Reasonable Redress Sovereign Network Homes (202125306) Case 202125306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues with condensation affecting her windows and the … 12 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202112113) Case 202112113 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal … 11 Jun 2023 Reasonable Redress Peak District Rural Housing Association Limited (202208459) Case 202208459 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system. 11 Jun 2023 Reasonable Redress Sanctuary Housing Association (202215016) Case 202215016 · Managing Relations The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint. 9 Jun 2023 Reasonable Redress Platform Housing Group Limited (202125368) Case 202125368 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than … 8 Jun 2023 Reasonable Redress Platform Housing Group Limited (202117482) Case 202117482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s defect repair reports. 8 Jun 2023 Reasonable Redress Red Kite Community Housing Limited (202117272) Case 202117272 · Managing Relations The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the … 31 May 2023 Reasonable Redress Your Housing Group Limited (202121482) Case 202121482 · Financial The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling. 30 May 2023 Reasonable Redress Incommunities Limited (202119336) Case 202119336 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB). 30 May 2023 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202212438) Case 202212438 · Old Property Condition migrated-2025 The complaint is about the time taken to repair a damaged drain in the resident’s garden. 30 May 2023 Reasonable Redress The Guinness Partnership Limited (202218011) Case 202218011 · Old Property Condition migrated-2025 The complaint is about the landlord's management of repairs to the resident’s heating system. 25 May 2023 Reasonable Redress Unity Housing Association Limited (202119565) Case 202119565 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application. 25 May 2023 Reasonable Redress Westminster City Council (202211077) Case 202211077 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property. 23 May 2023 Reasonable Redress Catalyst Housing Limited (202118576) Case 202118576 · Moving/Buying/Selling Home REPORT COMPLAINT 202118576 Catalyst Housing Limited 23 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 23 May 2023 Reasonable Redress Waltham Forest Council (202221278) Case 202221278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her … 19 May 2023 Reasonable Redress Notting Hill Genesis (NHG) (202119211) Case 202119211 · Managing Relations The complaint is about the landlord providing transportation for the resident to view a property. The Ombudsman has also considered … 19 May 2023 Reasonable Redress Peabody Trust (201903951) Case 201903951 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB). 19 May 2023 Reasonable Redress Southern Housing Group Limited (202220225) Case 202220225 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 19 May 2023 Reasonable Redress Tower Hamlets Homes (202207760) Case 202207760 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his water supply being turned off without notice. 19 May 2023 Reasonable Redress Wandle Housing Association Limited (202011182) Case 202011182 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water. 18 May 2023 Reasonable Redress Clarion Housing Association Limited (202103858) Case 202103858 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […] 18 May 2023 Reasonable Redress Southern Housing (202218045) Case 202218045 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of ASB issues including the smoking of cannabis and noise nuisance. 17 May 2023 Reasonable Redress Newcastle City Council (202123255) Case 202123255 · Estate Management The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden. 17 May 2023 Reasonable Redress Peabody Trust (202128172) Case 202128172 · Managing Relations The complaint is about: The condition of the windows at the property. The landlord’s complaint handling. 16 May 2023 Reasonable Redress Hexagon Housing Association Limited (202215395) Case 202215395 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to the resident's boiler. 11 May 2023 Reasonable Redress South Tyneside Council (202119356) Case 202119356 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal … 10 May 2023 Reasonable Redress West Kent Housing Association (202220036) Case 202220036 · Estate Management The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting. 3 May 2023 Reasonable Redress Notting Hill Genesis (NHG) (202200147) Case 202200147 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The conduct of the landlord’s staff. Record keeping … 28 Apr 2023 Reasonable Redress Midland Heart Limited (202111694) Case 202111694 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the resident’s external doors and roof. 28 Apr 2023 Reasonable Redress Midland Heart Limited (202202815) Case 202202815 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance. the landlords handling of the associated … 28 Apr 2023 Reasonable Redress Peabody Trust (202127764) Case 202127764 · Managing Relations The complaint is about landlord’s handling of: 27 Apr 2023 Reasonable Redress Home Group Limited (202114889) Case 202114889 · Managing Relations The complaint is about the landlord’s handling of a kitchen refurbishment. 27 Apr 2023 Reasonable Redress Legal and General Affordable Homes (202205814) Case 202205814 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A repair of the resident's bath. The resident's request for aids and … 27 Apr 2023 Reasonable Redress LiveWest Homes Limited (202200124) Case 202200124 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs to the resident’s oil tank. 26 Apr 2023 Reasonable Redress Home Group Limited (202203091) Case 202203091 · Managing Relations The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of … 26 Apr 2023 Reasonable Redress The Guinness Partnership Limited (202122181) Case 202122181 · Managing Relations The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns … 25 Apr 2023 Reasonable Redress LiveWest Homes Limited (202117485) Case 202117485 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a potential offer of accommodation to the resident. 25 Apr 2023 Reasonable Redress Southern Housing Group Limited (202214376) Case 202214376 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated … 21 Apr 2023 Reasonable Redress Newlon Housing Trust (202125596) Case 202125596 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports. 20 Apr 2023 Reasonable Redress London Borough of Hillingdon (202105216) Case 202105216 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 19 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202206997) Case 202206997 · ASB/Abuse/Nuisance REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Apr 2023 Reasonable Redress Wakefield And District Housing Limited (202124480) Case 202124480 · Estate Management The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint.