Kirklees Council (202234428)
This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Platform Housing Group Limited (202218923)
The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.
Abri Group Limited (202227119)
The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.
Orbit Group Limited (202226680)
This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.
London Borough of Hackney (202312351)
The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (201902574)
The complaint is about the landlord’s: Increase in rent and service charges payable for the property . Communications and complaint handling.
London & Quadrant Housing Trust (L&Q) (202218733)
The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.
London Borough of Hackney (202321997)
The complaint concerns the landlord’s handling of: A leak to the property from the property above the resident. The resident’s reporting of damp and mould.
Waltham Forest Council (202227302)
The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property.
A2Dominion Housing Group Limited (202300662)
The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.
Islington Council (202227599)
The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.
Orbit Group Limited (202220029)
The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.
Leeds City Council (202233265)
The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.
Notting Hill Genesis (NHG) (202208291)
The complaint is about the landlord’s handling of the resident’s request to carry out repairs to her adapted bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202339263)
The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The associated complaint.
ForHousing Limited (202329305)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
One Housing Group Limited (202225613)
The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.
London & Quadrant Housing Trust (L&Q) (202211737)
The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.
Midland Heart Limited (202226563)
The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the block and the related service charges.
Orbit Group Limited (202213948)
The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.
Hyde Housing Association Limited (202329319)
The complaint is about the landlord’s response to a report of a leak and associated repairs.
Torus62 Limited (202310813)
The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports of damage to her kitchen flooring and washing machine.
Abri Group Limited (202234700)
REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Midland Heart Limited (202226268)
The complaint is about the landlord’s handling of defects reported by the resident of a new build property.
ForHousing Limited (202301498)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
Sanctuary Housing Association (202305427)
The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property.
Sanctuary Housing Association (202310474)
The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202307713)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.
Tower Hamlets Homes (202303030)
The complaint is about the landlord’s handling of reports of a blocked sink and the resulting damage.
Lambeth Council (202229266)
The complaint is about the landlord’s handling of a replacement door.
LiveWest Homes Limited (202229671)
The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.
One Housing Group Limited (202311150)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
Islington and Shoreditch Housing Association Limited (202229316)
The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling.
Vivid Housing Limited (202222069)
This complaint is about the landlord's handling of reports of damp and mould within the resident’s home.
Notting Hill Genesis (NHG) (202302192)
The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the resident’s front door. Formal complaint.
Metropolitan Thames Valley Housing (MTV) (202219881)
The complaint is about the landlords handling of the resident’s request for her windows to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202226529)
The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps.
Regenda Limited (202321067)
The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).
London Borough of Newham (202305405)
The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint.
Clarion Housing Association Limited (202302116)
The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202214075)
The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.
Aster Group Limited (202310554)
The landlord’s handling of reports of repairs to the roof, and damp and mould issues.
The Guinness Partnership Limited (202301691)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs.
Peabody Trust (202210230)
The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.
Sanctuary Housing Association (202300819)
The complaint is about the landlord’s response to the resident’s communication preferences.
Peabody Trust (202300330)
The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.
Stonewater Limited (202305674)
This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.
Clarion Housing Association Limited (202210484)
The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.
Islington Council (202234306)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Aster Group Limited (202209256)
The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)