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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

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30 May 2024 Reasonable Redress A2Dominion Housing Group Limited (202300662) Case 202300662 · Managing Relations The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its … 28 May 2024 Reasonable Redress Islington Council (202227599) Case 202227599 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property. 28 May 2024 Reasonable Redress Orbit Group Limited (202220029) Case 202220029 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system. 24 May 2024 Reasonable Redress Leeds City Council (202233265) Case 202233265 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings. 23 May 2024 Reasonable Redress Notting Hill Genesis (NHG) (202208291) Case 202208291 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to carry out repairs to her adapted bathroom. The … 23 May 2024 Reasonable Redress Sanctuary Housing Association (202339263) Case 202339263 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The … 22 May 2024 Reasonable Redress ForHousing Limited (202329305) Case 202329305 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 22 May 2024 Reasonable Redress One Housing Group Limited (202225613) Case 202225613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply. 20 May 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211737) Case 202211737 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire. 17 May 2024 Reasonable Redress Midland Heart Limited (202226563) Case 202226563 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the … 15 May 2024 Reasonable Redress Orbit Group Limited (202213948) Case 202213948 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property. 13 May 2024 Reasonable Redress Hyde Housing Association Limited (202329319) Case 202329319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a report of a leak and associated repairs. 13 May 2024 Reasonable Redress Torus62 Limited (202310813) Case 202310813 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports … 8 May 2024 Reasonable Redress Abri Group Limited (202234700) Case 202234700 · Managing Relations REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 May 2024 Reasonable Redress Midland Heart Limited (202226268) Case 202226268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of defects reported by the resident of a new build property. 30 Apr 2024 Reasonable Redress ForHousing Limited (202301498) Case 202301498 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202305427) Case 202305427 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property. 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202310474) Case 202310474 · Managing Relations The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the … 25 Apr 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307713) Case 202307713 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint. 25 Apr 2024 Reasonable Redress Tower Hamlets Homes (202303030) Case 202303030 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of a blocked sink and the resulting damage. 24 Apr 2024 Reasonable Redress Lambeth Council (202229266) Case 202229266 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a replacement door. 22 Apr 2024 Reasonable Redress LiveWest Homes Limited (202229671) Case 202229671 · Occupancy Rights The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access … 22 Apr 2024 Reasonable Redress One Housing Group Limited (202311150) Case 202311150 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould. 19 Apr 2024 Reasonable Redress Islington and Shoreditch Housing Association Limited (202229316) Case 202229316 · Estate Management The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling. 19 Apr 2024 Reasonable Redress Vivid Housing Limited (202222069) Case 202222069 · Old Property Condition migrated-2025 This complaint is about the landlord's handling of reports of damp and mould within the resident’s home. 18 Apr 2024 Reasonable Redress Notting Hill Genesis (NHG) (202302192) Case 202302192 · Managing Relations The complaint is about the landlord’s offer of compensation in relation to its handling of the: Works required to the … 16 Apr 2024 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202219881) Case 202219881 · Managing Relations The complaint is about the landlords handling of the resident’s request for her windows to be replaced. The Ombudsman has … 16 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202226529) Case 202226529 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps. 15 Apr 2024 Reasonable Redress Regenda Limited (202321067) Case 202321067 · Financial The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two … 12 Apr 2024 Reasonable Redress London Borough of Newham (202305405) Case 202305405 · Financial The complaint is about the landlord’s handling of: The resident’s service charge queries. The associated complaint. 11 Apr 2024 Reasonable Redress Clarion Housing Association Limited (202302116) Case 202302116 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould … 11 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202214075) Case 202214075 · Managing Relations The complaint is about the landlord’s: Response following a fire at the property. Complaint handling. 9 Apr 2024 Reasonable Redress Aster Group Limited (202310554) Case 202310554 · Old Property Condition migrated-2025 The landlord’s handling of reports of repairs to the roof, and damp and mould issues. 9 Apr 2024 Reasonable Redress The Guinness Partnership Limited (202301691) Case 202301691 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs. 28 Mar 2024 Reasonable Redress Peabody Trust (202210230) Case 202210230 · Managing Relations The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues … 27 Mar 2024 Reasonable Redress Sanctuary Housing Association (202300819) Case 202300819 · Information and data management The complaint is about the landlord’s response to the resident’s communication preferences. 21 Mar 2024 Reasonable Redress Peabody Trust (202300330) Case 202300330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling. 21 Mar 2024 Reasonable Redress Stonewater Limited (202305674) Case 202305674 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property. 20 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202210484) Case 202210484 · Managing Relations The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. … 19 Mar 2024 Reasonable Redress Islington Council (202234306) Case 202234306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 18 Mar 2024 Reasonable Redress Aster Group Limited (202209256) Case 202209256 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property. 15 Mar 2024 Reasonable Redress Stonewater Limited (202303389) Case 202303389 · Managing Relations REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Mar 2024 Reasonable Redress Notting Hill Genesis (NHG) (202305135) Case 202305135 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the remedial works to the property following a flood. 11 Mar 2024 Reasonable Redress Platform Housing Group Limited (202231124) Case 202231124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing. 8 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202213067) Case 202213067 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. … 1 Mar 2024 Reasonable Redress Peabody Trust (202226388) Case 202226388 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling. 28 Feb 2024 Reasonable Redress Clarion Housing Association Limited (202229282) Case 202229282 · Managing Relations This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint. 28 Feb 2024 Reasonable Redress Stevenage Borough Council (202216063) Case 202216063 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident concerning a fire at the block. 28 Feb 2024 Reasonable Redress Stonewater Limited (202231044) Case 202231044 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level … 26 Feb 2024 Reasonable Redress Peabody Trust (202207942) Case 202207942 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy.