GreenSquareAccord Limited (202334620)
The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and mould in the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Manchester Limited (202332199)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.
Regenda Limited (202410072)
The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould.
Southern Housing (202333548)
The resident’s complaint is about the landlord’s response to her concerns about the condition of her property at the start of her tenancy.
Bromford Housing Group Limited (202302825)
The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s complaint handling.
Clarion Housing Association Limited (202413672)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
LiveWest Homes Limited (202306780)
The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This Service also considered the landlord’s handling of the related complaint.
Sanctuary Housing Association (202301777)
The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.
Hammersmith and Fulham Council (202212168)
The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.
Incommunities Limited (202310043)
The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved in.
LiveWest Homes Limited (202300625)
The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning.
Platform Housing Group Limited (202328275)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
Stonewater Limited (202234676)
The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the bathroom and damage to the wet room below. Repairs to the back door lock. This Service has also investigated the landlord’s complaint handling
Stonewater Limited (202314128)
The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal areas.
Clarion Housing Association Limited (202310522)
The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202322143)
The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.
Paradigm Housing Group Limited (202324683)
This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.
Hexagon Housing Association Limited (202307744)
The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling.
Peabody Trust (202316955)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202230105)
The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom.
Sanctuary Housing Association (202308377)
This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; the associated complaint.
Sanctuary Housing Association (202311244)
The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint handling has also been investigated.
Southern Housing (202213458)
The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.
A2Dominion Housing Group Limited (202304405)
This complaint is about the landlord’s handling of reports about drain blockages and smells.
Cobalt Housing Limited (202410694)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a mutual exchange website.
Bromford Housing Group Limited (202301992)
The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.
Southwark Council (202342913)
The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling.
The Riverside Group Limited (202234246)
REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202307928)
This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.
Hammersmith and Fulham Council (202339246)
The complaint is about the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint.
Orbit Group Limited (202411766)
The complaint is about the landlord’s handling of a missed heating contractor appointment.
London & Quadrant Housing Trust (L&Q) (202406901)
The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s complaint handling.
Stonewater Limited (202403307)
The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. The subsequent complaint.
Onward Homes Limited (202228606)
The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property.
Town and Country Housing (202226449)
The complaint is about the landlord’s handling of leaks, damp and mould.
Islington Council (202403851)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.
London & Quadrant Housing Trust (L&Q) (202212074)
The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system.
Peabody Trust (202222526)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint.
Clarion Housing Association Limited (202346798)
This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Notting Hill Genesis (NHG) (202217436)
The complaint is about the landlord's handling of reports of a leak.
Platform Housing Group Limited (202331822)
The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour, including the meeting it arranged for the parties to sign an acceptable behaviour contract.
Orbit Group Limited (202347277)
The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.
Regenda Limited (202342306)
The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.
Karbon Homes Limited inc Byker Community Trust (202346160)
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp and mould.
Tower Hamlets Community Housing (202344665)
The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to the way the landlord collected service charges, the resident’s report of the landlord providing him with inaccurate information and the landlord’s management of the resident’s block. The Ombudsman will consider …
Estuary Housing Association Limited (202310898)
This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the property.
Lambeth Council (202310071)
The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.
Notting Hill Genesis (NHG) (202304073)
The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property.
Peabody Trust (202214147)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.
Hyde Housing Association Limited (202216639)
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and mould. The Ombudsman has also considered the landlord's complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)