Orbit Group Limited (202307509)
This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202213232)
The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. Associated complaint.
Progress Housing Association Limited (including Reside Housing) (202309317)
The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.
Clarion Housing Association Limited (202345971)
The complaint is about the landlord’s handling of a leak at the rear of the resident’s building.
Hammersmith and Fulham Council (202229997)
The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. Associated complaint.
Islington Council (202313242)
The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.
LiveWest Homes Limited (202326312)
The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling
Southern Housing (202309939)
The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has also investigated the landlord’s complaint handling.
Cobalt Housing Limited (202318338)
The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818)
The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in the property.
Clarion Housing Association Limited (202412825)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.
Saffron Housing Trust Limited (202312486)
The complaint is about the landlord’s handling of a floorboard repair.
London & Quadrant Housing Trust (L&Q) (202303052)
The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point.
Peabody Trust (202217946)
The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request for a rent reduction due to the bedroom being unusable.
Yorkshire Housing Limited (202304403)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB).
Hammersmith and Fulham Council (202329196)
The complaint is about repairs to the banister at the resident’s property.
Paragon Asra Housing Limited (202303439)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling.
Eastlight Community Homes Limited (202221657)
The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated complaint.
London Borough of Brent (202336766)
The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in her WC.
London & Quadrant Housing Trust (L&Q) (202408396)
The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Reports of repairs to the balcony, the bathroom ceiling, and the boiler at the property. Associated complaint.
Paradigm Housing Group Limited (202406125)
The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.
Clarion Housing Association Limited (202304724)
The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s complaint.
Peabody Trust (202303862)
This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated complaint.
Peabody Trust (202327384)
The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to complete repairs. The landlord’s complaints handling.
Places for People Group Limited (202335735)
The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.
Southern Housing (202301167)
The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. The Ombudsman will also investigate the landlord's handling of the resident’s associated complaint.
Clarion Housing Association Limited (202226322)
The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202302128)
The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.
Hyde Housing Association Limited (202348333)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Places for People Group Limited (202212323)
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct. Complaint handling.
The Pioneer Housing and Community Group Limited (202330125)
The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.
GreenSquareAccord Limited (202403559)
This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s replacement of storage heaters. The landlord’s handling of repairs to windows.
Vivid Housing Limited (202404623)
The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint.
Bassetlaw District Council (202311895)
The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas supply.
Midland Heart Limited (202400462)
The complaint is about how the landlord handled the resident’s reports of damp and mould.
Woking Borough Council (202336419)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Southampton City Council (202322414)
The complaint is about the landlord’s handling of reports of damp and mould in the property.
Two Rivers Housing (202328582)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Leeds Federated Housing Association Limited (202346159)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance.
London Borough of Barnet (202311741)
The complaint is about the landlord's handling of the resident’s requests for repairs to the roof.
Flagship Housing Group Limited (202405308)
The complaint is about the landlord’s response to a smell in the property.
Cornwall Housing Limited (202407068)
The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property.
Hastoe Housing Association Limited (202346196)
The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for repairs to her front door.
Chesterfield Borough Council (202227489)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
Platform Housing Group Limited (202305921)
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.
Clarion Housing Association Limited (202414154)
The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint.
Paragon Asra Housing Limited (202311128)
This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns.
Places for People Group Limited (202228963)
The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.
Stonewater Limited (202220809)
The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for a bathroom refurbishment.
Clarion Housing Association Limited (202337611)
The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about staff and information they had provided to a third party. Associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)