Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Reasonable_Redress ×

Showing 1,440 of 16,595 decisions

Decisions

Most recent first
17 Dec 2024 Reasonable Redress Incommunities Limited (202310043) Case 202310043 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved … 16 Dec 2024 Reasonable Redress LiveWest Homes Limited (202300625) Case 202300625 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of poor communal cleaning. 16 Dec 2024 Reasonable Redress Platform Housing Group Limited (202328275) Case 202328275 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. 16 Dec 2024 Reasonable Redress Stonewater Limited (202234676) Case 202234676 · Managing Relations The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the … 16 Dec 2024 Reasonable Redress Stonewater Limited (202314128) Case 202314128 · Estate Management The complaint is about the landlord’s response to the resident’s report that the landlord had not maintained the external communal … 13 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202310522) Case 202310522 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has … 6 Dec 2024 Reasonable Redress Camden Council (202322143) Case 202322143 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system. 4 Dec 2024 Reasonable Redress Paradigm Housing Group Limited (202324683) Case 202324683 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property. 3 Dec 2024 Reasonable Redress Hexagon Housing Association Limited (202307744) Case 202307744 · Old Property Condition migrated-2025 The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. … 2 Dec 2024 Reasonable Redress Peabody Trust (202316955) Case 202316955 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 29 Nov 2024 Reasonable Redress Hyde Housing Association Limited (202230105) Case 202230105 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom. 29 Nov 2024 Reasonable Redress Sanctuary Housing Association (202308377) Case 202308377 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; … 29 Nov 2024 Reasonable Redress Sanctuary Housing Association (202311244) Case 202311244 · Old Complaints Handling categories The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint … 29 Nov 2024 Reasonable Redress Southern Housing (202213458) Case 202213458 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint. 28 Nov 2024 Reasonable Redress A2Dominion Housing Group Limited (202304405) Case 202304405 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drain blockages and smells. 28 Nov 2024 Reasonable Redress Cobalt Housing Limited (202410694) Case 202410694 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Approving her application on a … 22 Nov 2024 Reasonable Redress Bromford Housing Group Limited (202301992) Case 202301992 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint. 22 Nov 2024 Reasonable Redress Southwark Council (202342913) Case 202342913 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling. 22 Nov 2024 Reasonable Redress The Riverside Group Limited (202234246) Case 202234246 · Old Property Condition categories REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Nov 2024 Reasonable Redress Clarion Housing Association Limited (202307928) Case 202307928 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated … 8 Nov 2024 Reasonable Redress Hammersmith and Fulham Council (202339246) Case 202339246 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint. 8 Nov 2024 Reasonable Redress Orbit Group Limited (202411766) Case 202411766 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a missed heating contractor appointment. 7 Nov 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202406901) Case 202406901 · Managing Relations The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s … 7 Nov 2024 Reasonable Redress Stonewater Limited (202403307) Case 202403307 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. … 5 Nov 2024 Reasonable Redress Onward Homes Limited (202228606) Case 202228606 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property. 4 Nov 2024 Reasonable Redress Town and Country Housing (202226449) Case 202226449 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of leaks, damp and mould. 31 Oct 2024 Reasonable Redress Islington Council (202403851) Case 202403851 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance. 31 Oct 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202212074) Case 202212074 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system. 31 Oct 2024 Reasonable Redress Peabody Trust (202222526) Case 202222526 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint. 30 Oct 2024 Reasonable Redress Clarion Housing Association Limited (202346798) Case 202346798 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 30 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202217436) Case 202217436 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of reports of a leak. 28 Oct 2024 Reasonable Redress Platform Housing Group Limited (202331822) Case 202331822 · Information and data management The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the … 25 Oct 2024 Reasonable Redress Orbit Group Limited (202347277) Case 202347277 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property. 25 Oct 2024 Reasonable Redress Regenda Limited (202342306) Case 202342306 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. … 21 Oct 2024 Reasonable Redress Karbon Homes Limited inc Byker Community Trust (202346160) Case 202346160 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp … 18 Oct 2024 Reasonable Redress Tower Hamlets Community Housing (202344665) Case 202344665 · Estate Management The resident’s complaint was about: The landlord’s response to the resident’s reports about streetlights including how this report related to … 17 Oct 2024 Reasonable Redress Estuary Housing Association Limited (202310898) Case 202310898 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the … 17 Oct 2024 Reasonable Redress Lambeth Council (202310071) Case 202310071 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal … 9 Oct 2024 Reasonable Redress Notting Hill Genesis (NHG) (202304073) Case 202304073 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the front door of the resident’s property. 7 Oct 2024 Reasonable Redress Peabody Trust (202214147) Case 202214147 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the … 2 Oct 2024 Reasonable Redress Hyde Housing Association Limited (202216639) Case 202216639 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and … 30 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202337655) Case 202337655 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal … 30 Sep 2024 Reasonable Redress London Borough of Islington (202330311) Case 202330311 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp in her property. 30 Sep 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202227820) Case 202227820 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and … 30 Sep 2024 Reasonable Redress Sanctuary Housing Association (202341884) Case 202341884 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about: damp and mould; bedbugs; complaints handling. 27 Sep 2024 Reasonable Redress Cottsway Housing Association Limited (202303048) Case 202303048 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered … 25 Sep 2024 Reasonable Redress London Borough of Brent (202213299) Case 202213299 · Old Property Condition migrated-2025 REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202346699) Case 202346699 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 23 Sep 2024 Reasonable Redress Sanctuary Housing Association (202337287) Case 202337287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. … 13 Sep 2024 Reasonable Redress Notting Hill Genesis (NHG) (202214581) Case 202214581 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; …