Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Reasonable_Redress ×

Showing 1,440 of 16,595 decisions

Decisions

Most recent first
13 Feb 2025 Reasonable Redress Southern Housing (202309939) Case 202309939 · Financial The complaint is about the landlord’s handling of the resident’s request for a breakdown of service charges. The Ombudsman has … 12 Feb 2025 Reasonable Redress Cobalt Housing Limited (202318338) Case 202318338 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete … 12 Feb 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818) Case 202338818 · Old Property Condition categories The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in … 11 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202412825) Case 202412825 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. … 10 Feb 2025 Reasonable Redress Saffron Housing Trust Limited (202312486) Case 202312486 · Old Property Condition categories The complaint is about the landlord’s handling of a floorboard repair. 7 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303052) Case 202303052 · Old Estate Management categories The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point. 7 Feb 2025 Reasonable Redress Peabody Trust (202217946) Case 202217946 · Old Property Condition categories The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request … 7 Feb 2025 Reasonable Redress Yorkshire Housing Limited (202304403) Case 202304403 · Old Tenants Behaviour categories The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). 6 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202329196) Case 202329196 · Old Property Condition categories The complaint is about repairs to the banister at the resident’s property. 5 Feb 2025 Reasonable Redress Paragon Asra Housing Limited (202303439) Case 202303439 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling. 31 Jan 2025 Reasonable Redress Eastlight Community Homes Limited (202221657) Case 202221657 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated … 31 Jan 2025 Reasonable Redress London Borough of Brent (202336766) Case 202336766 · Old Property Condition categories The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in … 31 Jan 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202408396) Case 202408396 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 31 Jan 2025 Reasonable Redress Paradigm Housing Group Limited (202406125) Case 202406125 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint. 30 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202304724) Case 202304724 · Financial The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to … 30 Jan 2025 Reasonable Redress Peabody Trust (202303862) Case 202303862 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated … 30 Jan 2025 Reasonable Redress Peabody Trust (202327384) Case 202327384 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to … 30 Jan 2025 Reasonable Redress Places for People Group Limited (202335735) Case 202335735 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint. 30 Jan 2025 Reasonable Redress Southern Housing (202301167) Case 202301167 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports that the neighbours overgrown garden had damaged her fence. … 28 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202226322) Case 202226322 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s … 24 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202302128) Case 202302128 · Financial The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of … 24 Jan 2025 Reasonable Redress Hyde Housing Association Limited (202348333) Case 202348333 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 22 Jan 2025 Reasonable Redress The Pioneer Housing and Community Group Limited (202330125) Case 202330125 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs. 21 Jan 2025 Reasonable Redress GreenSquareAccord Limited (202403559) Case 202403559 · Old Property Condition categories This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 20 Jan 2025 Reasonable Redress Vivid Housing Limited (202404623) Case 202404623 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint. 16 Jan 2025 Reasonable Redress Bassetlaw District Council (202311895) Case 202311895 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas … 16 Jan 2025 Reasonable Redress Midland Heart Limited (202400462) Case 202400462 · Old Property Condition categories The complaint is about how the landlord handled the resident’s reports of damp and mould. 16 Jan 2025 Reasonable Redress Woking Borough Council (202336419) Case 202336419 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. 15 Jan 2025 Reasonable Redress Southampton City Council (202322414) Case 202322414 · Old Property Condition categories The complaint is about the landlord’s handling of reports of damp and mould in the property. 15 Jan 2025 Reasonable Redress Two Rivers Housing (202328582) Case 202328582 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 14 Jan 2025 Reasonable Redress Leeds Federated Housing Association Limited (202346159) Case 202346159 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance. 14 Jan 2025 Reasonable Redress London Borough of Barnet (202311741) Case 202311741 · Old Property Condition categories The complaint is about the landlord's handling of the resident’s requests for repairs to the roof. 13 Jan 2025 Reasonable Redress Flagship Housing Group Limited (202405308) Case 202405308 · Old Property Condition categories The complaint is about the landlord’s response to a smell in the property. 9 Jan 2025 Reasonable Redress Cornwall Housing Limited (202407068) Case 202407068 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property. 9 Jan 2025 Reasonable Redress Hastoe Housing Association Limited (202346196) Case 202346196 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for … 8 Jan 2025 Reasonable Redress Chesterfield Borough Council (202227489) Case 202227489 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 6 Jan 2025 Reasonable Redress Platform Housing Group Limited (202305921) Case 202305921 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak … 2 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202414154) Case 202414154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint. 23 Dec 2024 Reasonable Redress Paragon Asra Housing Limited (202311128) Case 202311128 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of a reported carbon monoxide leak and gas safety concerns. 23 Dec 2024 Reasonable Redress Places for People Group Limited (202228963) Case 202228963 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its … 23 Dec 2024 Reasonable Redress Stonewater Limited (202220809) Case 202220809 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the kitchen cupboard door and the balcony door. Request for … 20 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202337611) Case 202337611 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about … 20 Dec 2024 Reasonable Redress GreenSquareAccord Limited (202334620) Case 202334620 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and … 20 Dec 2024 Reasonable Redress One Manchester Limited (202332199) Case 202332199 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s Right to Buy application. 20 Dec 2024 Reasonable Redress Regenda Limited (202410072) Case 202410072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: A leak from the toilet. Damp and mould. 19 Dec 2024 Reasonable Redress Bromford Housing Group Limited (202302825) Case 202302825 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s … 19 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202413672) Case 202413672 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 18 Dec 2024 Reasonable Redress LiveWest Homes Limited (202306780) Case 202306780 · Health and Safety (inc. building safety) The complaint concerns the landlord’s response to the concern regarding the safety of the electrical cabling to the boiler. This … 18 Dec 2024 Reasonable Redress Sanctuary Housing Association (202301777) Case 202301777 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s … 17 Dec 2024 Reasonable Redress Hammersmith and Fulham Council (202212168) Case 202212168 · Old Complaints Handling categories The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service …