Stonewater Limited (202325998)
The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
The Guinness Partnership Limited (202335557)
The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.
Torus62 Limited (202330480)
The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.
Hyde Housing Association Limited (202346620)
The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of ventilation. Complaint handling.
Sanctuary Housing Association (202318273)
The complaint is about the landlord’s response to the resident’s reports of drainage problems in his garden. We have also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202321387)
The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202224796)
The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also considered the landlord’s complaint handling.
Places for People Group Limited (202333234)
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 …
Sparrow Shared Ownership Limited (202314747)
The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to the resident’s fire alarm. Complaint handling.
Sanctuary Housing Association (202304492)
The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing in the property. Unannounced visits at the property. This assessment will also consider the landlord’s complaint handling.
Stockport Homes Limited (202322767)
The complaint is about the landlord’s handling of a mould wash treatment.
Home Group Limited (202327189)
This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.
Notting Hill Genesis (NHG) (202217867)
The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
ForHousing Limited (202322778)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
LiveWest Homes Limited (202327070)
The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a new Housing Officer. Response to the resident’s questions about its lettings criteria. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202306386)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.
Amplius Living (202336556)
The complaint is about the landlord’s handling of: Damp and mould in the resident’s property; The associated complaint.
Great Places Housing Association (202323706)
The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property.
Hyde Housing Association Limited (202333526)
The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs.
Livv Housing Group (202322800)
The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.
Sanctuary Housing Association (202406391)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. We have also investigated the landlord’s complaint handling.
Derby City Council (202419744)
The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock.
Notting Hill Genesis (NHG) (202329138)
The complaint is about the landlord’s handling of the resident’s: Requests for it to clean and repaint the balcony. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202416158)
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Notting Hill Genesis (NHG) (202322812)
This complaint is about how the landlord handled the resident’s request for an allocated parking space. We have also considered how the landlord handled the complaint.
The Guinness Partnership Limited (202321703)
This complaint is about the landlord sending a rent arrears letter to the resident.
Peabody Trust (202305552)
The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the landlord’s complaint handling.
Citizen Housing (202329922)
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
City of Westminster Council (202305067)
The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.
Hyde Housing Association Limited (202330473)
The complaint is about the landlord’s handling of the resident’s request for a car parking space.
London Borough of Waltham Forest (202428160)
The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.
Nottingham City Council (202211762)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Onward Homes Limited (202414592)
The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she was an employee and resident to third parties. Reports of antisocial behaviour (ASB) caused by neighbours. Associated complaint.
Sanctuary Housing Association (202232986)
The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of the kitchen in her property.
Stonewater Limited (202317801)
The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the resident’s reports of repair issues in the property. Complaint handling.
A2Dominion Housing Group Limited (202324097)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Livv Housing Group (202326714)
The landlord’s response to the resident’s reports of subsidence repair works in the property.
London & Quadrant Housing Trust (L&Q) (202320090)
The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.
Southern Housing (202223608)
The complaint is about the landlord’s handling of the resident’s request for service charge information.
Vico Homes Limited (202317417)
The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). Concerns raised by the resident about staff conduct.
Brighter Places (202319862)
The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident’s property. We have also considered the landlord’s complaint handling.
Platform Housing Group Limited (202322227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Hyde Housing Association Limited (202336494)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.
Incommunities Limited (202411510)
The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024.
Notting Hill Genesis (NHG) (202316825)
The complaint is about the landlord’s handling of the applicant’s request to succeed the property.
Metropolitan Thames Valley Housing (MTV) (202316180)
This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her property. We have also considered how the landlord handled the complaint.
Sparrow Shared Ownership Limited (202309277)
The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.
Clarion Housing Association Limited (202231388)
The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202322513)
The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.
Stonewater Limited (202336531)
This complaint is about the landlord’s handling of reports of water ingress at the property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)