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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,440 of 16,595 decisions

Decisions

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18 Mar 2025 Reasonable Redress Platform Housing Group Limited (202331192) Case 202331192 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s request for a new bathroom. 18 Mar 2025 Reasonable Redress Stonewater Limited (202302280) Case 202302280 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 17 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307487) Case 202307487 · Moving/Buying/Selling Home The complaint is about the condition of the property when let to the resident and the level of compensation the … 14 Mar 2025 Reasonable Redress Peabody Trust (202314939) Case 202314939 · Financial The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that … 13 Mar 2025 Reasonable Redress The Extracare Charitable Trust (202319027) Case 202319027 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property. 12 Mar 2025 Reasonable Redress Abri Group Limited (202234501) Case 202234501 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden … 12 Mar 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202309638) Case 202309638 · Moving/Buying/Selling Home The landlord’s handling of the resident’s: Request for a refund of rent overpayments. Correspondence from 29 August 2023 onwards. 12 Mar 2025 Reasonable Redress Midland Heart Limited (202326767) Case 202326767 · Information and data management The complaint is about the landlord’s handling of: The resident’s request for the removal of her phone number from the … 12 Mar 2025 Reasonable Redress Regenda Limited (202300456) Case 202300456 · Estate Management The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase. 12 Mar 2025 Reasonable Redress Southern Housing (202330144) Case 202330144 · Financial The complaint is about the landlord’s: Handling of the resident’s direct debit payments. Complaint handling. 12 Mar 2025 Reasonable Redress The Guinness Partnership Limited (202319222) Case 202319222 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her … 11 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202323177) Case 202323177 · Old Property Condition categories This complaint is about how the landlord handled repairs to the resident’s front and back doors. 11 Mar 2025 Reasonable Redress Peabody Trust (202308551) Case 202308551 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following … 10 Mar 2025 Reasonable Redress Bury Metropolitan Borough Council (202233574) Case 202233574 · Managing Relations This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The … 6 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202302237) Case 202302237 · Information and data management The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, … 5 Mar 2025 Reasonable Redress LiveWest Homes Limited (202314328) Case 202314328 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 4 Mar 2025 Reasonable Redress Eastlight Community Homes Limited (202313995) Case 202313995 · Old Property Condition categories The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs. 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202231359) Case 202231359 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated … 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202320698) Case 202320698 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 28 Feb 2025 Reasonable Redress London Borough of Hackney (202207449) Case 202207449 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. 28 Feb 2025 Reasonable Redress London Borough of Hackney (202227662) Case 202227662 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues. 28 Feb 2025 Reasonable Redress Peabody Trust (202316568) Case 202316568 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting … 28 Feb 2025 Reasonable Redress Plus Dane Housing Limited (202303061) Case 202303061 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. … 27 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202234694) Case 202234694 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling. 27 Feb 2025 Reasonable Redress Flagship Housing Group Limited (202317828) Case 202317828 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the property condition. 27 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303026) Case 202303026 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Reasonable Redress Peabody Trust (202221599) Case 202221599 · Old Estate Management categories The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including … 27 Feb 2025 Reasonable Redress The Guinness Partnership Limited (202317224) Case 202317224 · Old Property Condition categories The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request … 27 Feb 2025 Reasonable Redress Westward Housing Group Limited (202312923) Case 202312923 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of … 26 Feb 2025 Reasonable Redress LiveWest Homes Limited (202317217) Case 202317217 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct. 26 Feb 2025 Reasonable Redress Places for People Group Limited (202223965) Case 202223965 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling. 26 Feb 2025 Reasonable Redress Sovereign Network Homes (Former Network Homes) (202315902) Case 202315902 · Old Complaints Handling categories The complaint is about: The landlord's handling of the resident’s reports of repairs to the balcony door lock. The landlord’s … 26 Feb 2025 Reasonable Redress Together Housing Association Limited (202301946) Case 202301946 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her … 25 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202319186) Case 202319186 · Moving/Buying/Selling Home The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the … 25 Feb 2025 Reasonable Redress Islington Council (202318442) Case 202318442 · Old Property Condition categories This complaint is about how the landlord handled a leak into the resident’s property. 25 Feb 2025 Reasonable Redress Richmond Housing Partnership Limited (202305144) Case 202305144 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a … 24 Feb 2025 Reasonable Redress Notting Hill Genesis (NHG) (202314025) Case 202314025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused … 24 Feb 2025 Reasonable Redress Sovereign Network Group (202315568) Case 202315568 · Old Moving to a Property categories The complaint is about the landlord’s handling of a property transfer offer. 21 Feb 2025 Reasonable Redress Incommunities Limited (202311083) Case 202311083 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 21 Feb 2025 Reasonable Redress London Borough of Barnet (202312816) Case 202312816 · Old Complaints Handling categories The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the … 20 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213537) Case 202213537 · Old Complaints Handling categories The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also … 20 Feb 2025 Reasonable Redress Stonewater Limited (202311789) Case 202311789 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of pest control issues. 19 Feb 2025 Reasonable Redress Orbit Group Limited (202307509) Case 202307509 · Old Property Condition categories This complaint is about landlord’s handling of repairs related to leaks at the resident’s home. 18 Feb 2025 Reasonable Redress Peabody Trust (202213232) Case 202213232 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. … 18 Feb 2025 Reasonable Redress Progress Housing Association Limited (including Reside Housing) (202309317) Case 202309317 · Financial The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor … 14 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202345971) Case 202345971 · Old Property Condition categories The complaint is about the landlord’s handling of a leak at the rear of the resident’s building. 14 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202229997) Case 202229997 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. … 14 Feb 2025 Reasonable Redress Islington Council (202313242) Case 202313242 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling. 14 Feb 2025 Reasonable Redress LiveWest Homes Limited (202326312) Case 202326312 · Managing Relations The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling