Eastbourne Borough Council (202330568)
The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Leeds City Council (202105687)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and the associated complaint.
Southern Housing (202324414)
The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused to his television by the landlord’s contractors.
Home Group Limited (202339639)
The complaint is about the landlord’s handling of:
Peabody Trust (202337779)
The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint.
Clarion Housing Association Limited (202419009)
The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202430029)
The complaint is about the landlord’s response to the resident’s requests to install a ramp on a communal path.
Barnsley Metropolitan Borough Council (202407070)
The resident’s complaint is about the landlord’s handling of a replacement electric fire.
Orbit Group Limited (202347131)
The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling.
Barnsley Metropolitan Borough Council (202337480)
The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in a mess after the rewiring works, and the resident’s reports of damaged and missing items.
Moat Homes Limited (202426103)
The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202213634)
The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat above.
London & Quadrant Housing Trust (L&Q) (202328590)
This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff.
Platform Housing Group Limited (202317441)
The complaint is about the landlord’s response to the resident’s queries about service charges.
Sovereign Network Homes (202322657)
The complaint is about the landlord’s handling of leaks in the property.
Clarion Housing Association Limited (202303877)
The complaint is about the landlord’s handling of the resident’s concerns about his rent account.
London Borough of Islington (202327101)
The complaint is about the landlord’s handling of repairs to the resident’s boiler and heating system.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202325999)
The complaint is about the landlord’s handling of the resident’s application to its hardship fund.
London & Quadrant Housing Trust (L&Q) (202337502)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint.
Magenta Living (202427013)
REPORT COMPLAINT 202427013 Magenta Living 15 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southwark Council (202326397)
The complaint is about the landlord’s handling of the resident’s reports of a broken tile.
London & Quadrant Housing Trust (L&Q) (202300355)
The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint.
Metropolitan Thames Valley Housing (MTV) (202310749)
The complaint is about the landlord’s handling of: the resident’s concerns about the level of service charges; communications with the resident about the service charge accounts. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202228885)
The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202320731)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.
Rochdale Boroughwide Housing Limited (202323133)
The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.
Southern Housing (202324125)
The complaint is about the landlord’s handling of reports about a leak.
Sovereign Network Homes (202306022)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Concerns about the landlord’s staff member’s conduct and communication from the landlord’s call centre. The associated complaint.
Calico Homes Limited (202223644)
The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202415888)
The complaint is about the landlord’s handling of reports of damp and mould.
Royal Borough of Kingston Upon Thames (202422490)
The complaint is about the landlord’s handling of a gas safety inspection.
Birmingham City Council (202331908)
This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the landlord breached data protection regulations (GDPR) by disclosing personal information to a neighbour who was employed by it.
Colchester City Council (202322142)
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the resident’s reports about an infestation of pests.
A2Dominion Housing Group Limited (202317948)
The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.
Southern Housing (202405356)
The complaint is about the landlord’s handling of the repairs to a fence.
Connexus Homes Limited (202411289)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hyde Housing Association Limited (202413056)
The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour.
London & Quadrant Housing Trust (202308712)
The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202300219)
The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.
Notting Hill Genesis (202326386)
The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate.
Penge Churches Housing Association Limited (202323909)
This complaint is about the landlord’s handling of reports of water ingress.
The Guinness Partnership Limited (202322043)
The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, the facias, the soffits, roof, doors and window frames of the property.
Thrive Homes Limited (202400096)
The complaint is about the landlord’s handling of the residents reports of anti-social behaviour (ASB).
Town and Country Housing (202219392)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for reimbursement for damaged items.
London Borough of Hounslow (202325961)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Rochdale Boroughwide Housing Limited (202321903)
The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas .
London & Quadrant Housing Trust (202325879)
The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.
London & Quadrant Housing Trust (L&Q) (202304162)
The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays completing repairs to a burst pipe affecting the car park. Delays completing repairs to a communal window.
Vivid Housing Limited (202328475)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.
Peabody Trust (202346852)
The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)