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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Outcome: Reasonable_Redress ×

Showing 1,440 of 16,595 decisions

Decisions

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31 Mar 2026 Reasonable Redress Onward Homes Limited (202403318) Case 202403318 · Managing Relations Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 … 5 Mar 2026 Reasonable Redress Peabody Trust (202346846) Case 202346846 · Managing Relations Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March … 2 Mar 2026 Reasonable Redress Octavia Housing (202526330) Case 202526330 · Managing Relations Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March … 2 Mar 2026 Reasonable Redress Paradigm Housing Group Limited (202423484) Case 202423484 · Financial Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 Feb 2026 Reasonable Redress GreenSquareAccord Limited (202516122) Case 202516122 · ASB/Abuse/Nuisance Decision Case ID 202516122 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February … 26 Feb 2026 Reasonable Redress My Space Housing Solutions (202424079) Case 202424079 · ASB/Abuse/Nuisance Decision Case ID 202424079 Decision type Investigation Landlord My Space Housing Solutions Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 26 Feb 2026 Reasonable Redress Notting Hill Genesis (202327302) Case 202327302 · Financial Decision Case ID 202327302 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 25 Feb 2026 Reasonable Redress Clarion Housing Association Limited (202335942) Case 202335942 · ASB/Abuse/Nuisance Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Reasonable Redress Hyde Housing Association Limited (202451015) Case 202451015 · Managing Relations Decision Case ID 202451015 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Feb 2026 Reasonable Redress Notting Hill Genesis (202331737) Case 202331737 · Managing Relations Decision Case ID 202331737 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 24 Feb 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202342558) Case 202342558 · Local Authority / ALMO or TMO Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 24 Feb 2026 Reasonable Redress London Borough of Newham (202426820) Case 202426820 · Local Authority / ALMO or TMO Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 24 Feb 2026 Reasonable Redress London Borough of Waltham Forest (202312763) Case 202312763 · Local Authority / ALMO or TMO Decision Case ID 202312763 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 23 Feb 2026 Reasonable Redress Oxford City Council (202517957) Case 202517957 · Local Authority / ALMO or TMO Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Feb 2026 Reasonable Redress Richmond Housing Partnership Limited (202501446) Case 202501446 · Managing Relations Decision Case ID 202501446 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing association Occupancy Assured tenancy Date … 23 Feb 2026 Reasonable Redress Southern Housing (202518113) Case 202518113 · Managing Relations Decision Case ID 202518113 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 23 February … 20 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202334349) Case 202334349 · ASB/Abuse/Nuisance Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Reasonable Redress Stonewater Limited (202424991) Case 202424991 · Old Complaints Handling categories Decision Case ID 202424991 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 19 February 2026 … 18 Feb 2026 Reasonable Redress Legal and General Affordable Homes Limited (202436224) Case 202436224 · For profit Decision Case ID 202436224 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured … 17 Feb 2026 Reasonable Redress The Guinness Partnership Limited (202447598) Case 202447598 · Financial Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Reasonable Redress GreenSquareAccord Limited (202343731) Case 202343731 · Responsive repairs/activity Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202409207) Case 202409207 · Responsive repairs/activity Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202403156) Case 202403156 · ASB/Abuse/Nuisance Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Reasonable Redress Peabody Trust (202407614) Case 202407614 · Financial Decision Case ID 202407614 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 February … 10 Feb 2026 Reasonable Redress Sparrow Shared Ownership Limited (202343253) Case 202343253 · For profit Decision Case ID 202343253 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 9 Feb 2026 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202427931) Case 202427931 · Managing Relations Decision Case ID 202427931 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Feb 2026 Reasonable Redress Sanctuary Housing Association (202326411) Case 202326411 · Managing Relations Decision Case ID 202326411 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 9 February … 3 Feb 2026 Reasonable Redress Peabody Trust (202420928) Case 202420928 · Managing Relations Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February … 30 Jan 2026 Reasonable Redress Clarion Housing Association Limited (202313846) Case 202313846 · Managing Relations Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Reasonable Redress Gateshead Metropolitan Borough Council (202500561) Case 202500561 · Local Authority / ALMO or TMO Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202226285) Case 202226285 · Local Authority / ALMO or TMO Decision Case ID 202226285 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Jan 2026 Reasonable Redress Notting Hill Genesis (202445989) Case 202445989 · Managing Relations Decision Case ID 202445989 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Reasonable Redress Peabody Trust (202507436) Case 202507436 · Managing Relations Decision Case ID 202507436 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Reasonable Redress Richmond Housing Partnership Limited (202416285) Case 202416285 · Managing Relations Decision Case ID 202416285 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Reasonable Redress Sanctuary Housing Association (202419183) Case 202419183 · Managing Relations Decision Case ID 202419183 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Jan 2026 Reasonable Redress Midland Heart Limited (202233469) Case 202233469 · ASB/Abuse/Nuisance Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 … 29 Jan 2026 Reasonable Redress Midland Heart Limited (202340412) Case 202340412 · Managing Relations Decision Case ID 202340412 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 28 Jan 2026 Reasonable Redress Amplius Living (202522366) Case 202522366 · Managing Relations Decision Case ID 202522366 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 27 Jan 2026 Reasonable Redress Hyde Housing Association Limited (202421001) Case 202421001 · Old Complaints Handling categories Decision Case ID 202421001 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Jan 2026 Reasonable Redress Southern Housing (202420222) Case 202420222 · Financial Decision Case ID 202420222 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 … 27 Jan 2026 Reasonable Redress Southern Housing (202524465) Case 202524465 · Managing Relations Decision Case ID 202524465 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 23 Jan 2026 Reasonable Redress GreenSquareAccord Limited (202401599) Case 202401599 · Managing Relations Decision Case ID 202401599 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January … 23 Jan 2026 Reasonable Redress Notting Hill Genesis (202314921) Case 202314921 · Health and Safety (inc. building safety) The landlord did not handle the complaint in line with the Code. It apologised and offered appropriate compensation. 20 Jan 2026 Reasonable Redress Sanctuary Housing Association (202439697) Case 202439697 · Responsive repairs/activity Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 8 Jan 2026 Reasonable Redress Peabody Trust (202439814) Case 202439814 · Managing Relations Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January … 8 Jan 2026 Reasonable Redress Your Housing Group Limited (202337131) Case 202337131 · Responsive repairs/activity Decision Case ID 202337131 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 … 7 Jan 2026 Reasonable Redress Peabody Trust (202506211) Case 202506211 · Managing Relations Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January … 6 Jan 2026 Reasonable Redress Yorkshire Housing Limited (202343756) Case 202343756 · Managing Relations Decision Case ID 202343756 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 6 … 5 Jan 2026 Reasonable Redress Notting Hill Genesis (202438585) Case 202438585 · ASB/Abuse/Nuisance Decision Case ID 202438585 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 22 Dec 2025 Reasonable Redress Onward Homes Limited (202444597) Case 202444597 · Managing Relations Decision Case ID 202444597 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 …