Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Outcome: Partial_Maladministration ×

Showing 5,351 of 16,595 decisions

Decisions

Most recent first
31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202004850) Case 202004850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB) the resident’s concerns about repairs … 31 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202015780) Case 202015780 · Financial REPORT COMPLAINT 202015780 London & Quadrant Housing Trust 31 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 31 Mar 2022 Partial Maladministration Midland Heart Limited (202003795) Case 202003795 · Estate Management The complaint concerns: The landlord response to the resident’s complaint about being evicted and the provision of a reference. The … 31 Mar 2022 Partial Maladministration Progress Housing Association Limited (202105214) Case 202105214 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the … 31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202104706) Case 202104706 · Financial The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the … 31 Mar 2022 Partial Maladministration Sanctuary Housing Association (202108331) Case 202108331 · Financial The complaint is about: The landlord’s handling of the boiler repair following an annual gas service. The landlord’s response to … 31 Mar 2022 Partial Maladministration Walsall Housing Group Limited (202008533) Case 202008533 · Managing Relations This complaint is about the landlord’s handling of: the resident’s housing transfer. void repairs it carried out to the resident’s … 30 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202011024) Case 202011024 · Financial The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider … 30 Mar 2022 Partial Maladministration Kingston upon Hull City Council (202105495) Case 202105495 · Health and Safety (inc. building safety) REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 30 Mar 2022 Partial Maladministration Orbit Housing Association Limited (202116059) Case 202116059 · Managing Relations The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling. 29 Mar 2022 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202106617) Case 202106617 · Financial The complaint is about the landlord’s: 29 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202014874) Case 202014874 · ASB/Abuse/Nuisance The complaint is about: The landlord's handling of the resident's concerns regarding nuisance from her neighbour's cats. The landlord’s complaint … 29 Mar 2022 Partial Maladministration Haringey London Borough Council (202112349) Case 202112349 · Managing Relations The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s … 29 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202012164) Case 202012164 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress and damp in her bedroom and … 29 Mar 2022 Partial Maladministration Metropolitan Thames Valley Housing (202119888) Case 202119888 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling. 29 Mar 2022 Partial Maladministration Peabody Trust (202102946) Case 202102946 · Estate Management The complaint is about the landlord’s response to the resident’s report about an unauthorised structure. The complaint is about the … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006100) Case 202006100 · Managing Relations The complaint is about the landlord’s: implementation of its unacceptable behaviour policy to restrict the resident’s contact; response to the … 29 Mar 2022 Partial Maladministration Southern Housing Group Limited (202011687) Case 202011687 · Estate Management The complaint concerns the landlord’s: handling of repairs to resident’s bathroom, roof and front door. response to concerns he raised … 28 Mar 2022 Partial Maladministration Hastoe Housing Association Limited (202015774) Case 202015774 · Information and data management The complaint is about: 28 Mar 2022 Partial Maladministration Westminster City Council (202103767) Case 202103767 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate … 25 Mar 2022 Partial Maladministration Cornwall Housing Limited (202106464) Case 202106464 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s … 25 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202004518) Case 202004518 · Managing Relations The complaint is about the landlord’s handling of: the repairs following the report of a leak, including the installation of … 25 Mar 2022 Partial Maladministration Peabody Trust 2018 (202001565) Case 202001565 · Managing Relations The complaint is about the landlord’s: Handling of the leaseholder’s request for window repairs and/or replacement. Complaint handling. 24 Mar 2022 Partial Maladministration Plexus UK (First Project) Limited (202011550) Case 202011550 · Financial The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s … 23 Mar 2022 Partial Maladministration London Borough of Hillingdon (202102461) Case 202102461 · Estate Management This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report … 23 Mar 2022 Partial Maladministration Longhurst Group Limited (202008739) Case 202008739 · Health and Safety (inc. building safety) The complaint is about landlord’s: Handling of a request for repairs to the boiler. Handling of a gas fire check … 23 Mar 2022 Partial Maladministration Notting Hill Genesis (202101616) Case 202101616 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s handling of a repair to the resident’s toilet. The landlord’s response to the resident’s … 23 Mar 2022 Partial Maladministration Origin Housing Limited (202015788) Case 202015788 · Financial The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen … 22 Mar 2022 Partial Maladministration Notting Hill Genesis (201909973) Case 201909973 · Financial The complaint concerns the landlord’s: response to the resident’s complaint about an increase in their service charges. handling of the … 22 Mar 2022 Partial Maladministration One Housing Group Limited (202105381) Case 202105381 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s request for an EWS1 form; the related complaint. 22 Mar 2022 Partial Maladministration Royal Borough Of Greenwich (202105403) Case 202105403 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of anti-social behaviour (ASB). the landlord’s response to the … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006745) Case 202006745 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202007717) Case 202007717 · Financial The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity … 21 Mar 2022 Partial Maladministration Clarion Housing Association Limited (202102770) Case 202102770 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Concerns about the landlord’s estate management including: Maintenance of the … 21 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202105422) Case 202105422 · Financial The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling … 18 Mar 2022 Partial Maladministration Dolphin Living Limited (202107992) Case 202107992 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint. 18 Mar 2022 Partial Maladministration Hyde Housing Association Limited (202006710) Case 202006710 · Information and data management The complaint is regarding: The landlord’s handling of the resident’s management transfer request. The landlord’s handling of the resident’s complaint … 16 Mar 2022 Partial Maladministration Paragon Asra Housing Limited (202005865) Case 202005865 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman … 16 Mar 2022 Partial Maladministration Westminster City Council (201916034) Case 201916034 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti … 15 Mar 2022 Partial Maladministration A2Dominion Housing Group Limited (201913356) Case 201913356 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a faulty bathroom design. The landlord’s response to … 15 Mar 2022 Partial Maladministration Brent Council (202008458) Case 202008458 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) by her neighbours. The resident's … 15 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202005079) Case 202005079 · Health and Safety (inc. building safety) The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the … 15 Mar 2022 Partial Maladministration Newlon Housing Trust (202007792) Case 202007792 · Financial The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to … 15 Mar 2022 Partial Maladministration South Holland District Council (202104237) Case 202104237 · Managing Relations REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Mar 2022 Partial Maladministration Westminster City Council (202100951) Case 202100951 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the … 14 Mar 2022 Partial Maladministration London & Quadrant Housing Trust (202108941) Case 202108941 · Managing Relations REPORT COMPLAINT 202108941 London & Quadrant Housing Trust 14 March 2022 Our approach The Housing Ombudsman’s approach to investigating and … 11 Mar 2022 Partial Maladministration Golding Homes Limited (202014847) Case 202014847 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s … 11 Mar 2022 Partial Maladministration Southwark Council (202103844) Case 202103844 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak. The subsequent complaint. 10 Mar 2022 Partial Maladministration Nottingham City Homes (202113877) Case 202113877 · Old Property Condition migrated-2025 REPORT COMPLAINT 202113877 Nottingham City Homes 10 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2022 Partial Maladministration Optivo (202106576) Case 202106576 · Financial The resident complains about: The landlord’s handling of a Discretionary Housing Payment (DHP) application; text messages sent by the landlord; …