Sovereign Housing Association Limited (202110562)
This is about the landlords handling of: Antisocial behaviour reports and an associated transfer offer. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sovereign Network Homes (202116990)
REPORT COMPLAINT 202116990 Sovereign Housing Association Limited 26 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
A2Dominion Housing Group Limited (202124470)
The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security measures. The Ombudsman has also considered the landlord’s complaint handling.
Accent Housing Limited (202114730)
The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The landlord's handling of the complaint.
Birmingham City Council (202123995)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered the landlord’s complaint handling.
Black Country Housing Group Limited (202111364)
The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related complaint.
Chesterfield Borough Council (202120286)
The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated complaint.
London Borough of Ealing (202114284)
The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202117221)
The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s concerns regarding staff conduct. This Service has also considered the landlord’s handling of the resident’s complaint.
Nottingham City Homes Registered Provider Limited (202213680)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused.
Royal Borough Of Greenwich (202126976)
The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint.
Sanctuary Housing Association (202215373)
The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling of the associated formal complaint.
Citizen Housing (202210658)
The complaint concerns: How the landlord handled repairs to the heating system when the resident moved into the property. The landlord’s decision to decline the resident’s requests to repair a fence and remove a tree stump from the property’s gardens. The associated formal complaint into these matters.
North Tyneside Council (202116145)
The complaint is about the landlord’s response to the resident’s reports of a electrical failure in the property on 19 December 2021, a rat infestation, repairs including to his fence, gate, drains and gutters, and the landlord’s response to the resident’s request for an insurance claim form and “environmentally-friendly” additions. …
Orbit Housing Association Limited (202016279)
The complaint is about the landlord’s management and handing of: The resident’s request to repair four windows in the resident’s property. The resident’s complaints and the level of compensation it offered for heating costs due to the delay in completing window repairs. The resident’s request for reimbursement of court costs …
Southern Housing Group Limited (202014681)
The complaint is about the landlord’s handling of: The resident’s concerns about the scope and standard of cyclical redecoration works. The resident’s concerns about the method of costing and reasonableness of costs of cyclical redecorating works. The resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202111758)
The complaint is about: The landlord's response to repairs to the property. The landlord's response to pest control issues. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202106636)
The complaint is about: The time taken by the landlord to start a Japanese knotweed treatment plan in the garden. The landlord’s decision not to maintain the garden, or to replace the lawn once treatment was complete. The Ombudsman has also investigated the landlord’s complaint handling.
East Devon District Council (202205647)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s requests to be rehoused. Handling of the complaint.
Hyde Housing Association Limited (202127631)
The complaint is about the landlord’s response to the resident’s reports about: A downpipe. The communal doors to the bin store. A car park light. The landlord’s complaints handling has also been investigated.
One Manchester Limited (202210052)
The complaint is about the landlord’s response to the resident’s reports about tiling repairs to the kitchen at the property. The landlord’s complaints handling has also been investigated.
Sussex Housing and Care (202203070)
The complaint is about: The landlord’s response to issues with heating the property. The landlord’s complaint handling and communication.
Notting Hill Genesis (NHG) (202125601)
The complaint is about the landlord’s: Handling of the resident’s reports of repeated faults with the communal entry door. Response to the resident’s request for a reduction in the communal door entry element of the service charge. Handling of the resident’s complaint.
Southern Housing Group Limited (202122733)
This complaint is regarding the landlord’s handling of: repairs to the communal door entry system; the resident’s request for a refund of this element of his service charge, and; the associated complaint handling.
Yorkshire Housing Limited (202117040)
The complaint is about: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of repairs to the resident’s bathroom window. The Ombudsman has also considered the landlord’s complaints handling.
Haringey London Borough Council (202121329)
The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement for damage to his personal items due to the leak. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Haringey London Borough Council (202206204)
The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden fence.
Jigsaw Homes Tameside (202113750)
The complaint is about the landlord’s handling of the resident’s: reports of noise nuisance; request for a move. The Ombudsman has also considered the landlord’s complaint handling.
Walsall Housing Group Limited (201903432)
The complaint is about:
Longhurst Group Limited (202203392)
The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works required to the garden of the property. The resident’s request for works to the fencing.
Hammersmith and Fulham Council (202121487)
The complaint is about the landlord’s response to the resident’s:
One Housing Group Limited (202204783)
The complaint concerns how the landlord handled the resident’s reports of noise nuisance and his request to improve the soundproofing in the building.
Six Town Housing Limited (202116692)
This complaint is about the landlord’s: Response to various repair issues; Handling of the resident’s vulnerabilities and discrimination concerns; Response to the resident’s request for compensation from the Highways Agency; Complaint handling.
Trident Housing Association Limited (202013105)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB), and; handling of the associated complaint.
Abri Group Limited (202221296)
The complaint is about: The landlord’s handling of reports of a faulty shower. The landlord’s handling of the subsequent complaints.
Bromford Housing Group Limited (202126174)
The complaint is about: The landlord’s response to the resident’s reports about repairs/snagging issues at the property. The landlord’s complaint handling.
Irwell Valley Housing Association Limited (202124091)
The complaint is about the landlord’s: response to the resident’s request to remove the gravel from the front of the property; response to the resident’s request to remove a vent from her living room; repairs to the toilet flush; response to the resident’s reports of a leak from the bathroom; …
Southwark Council (202202636)
This complaint is about: The landlord’s response to reports of drainage problems. The landlord’s investigation of recurring heating faults. The landlord’s complaint handling and timeliness in providing relevant compensation.
Wandle Housing Association Limited (202200752)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property’s basement. The repairs to plasterwork in a bedroom. The associated complaints.
Clarion Housing Association Limited (202114854)
The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints handling has also been considered.
Clarion Housing Association Limited (202123998)
This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated complaint handling.
Greatwell Homes Limited (202107843)
REPORT COMPLAINT 202107843 Greatwell Homes Limited 12 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Hackney Council (202203358)
The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling.
Home Group Limited (202109458)
The complaint is about the landlord’s: Response to the resident’s reports that her garden was overgrown and request for a replacement fence. Handling of the resident’s Deposit Builder Scheme application. Handling of works within the property – specifically the removal of polystyrene ceiling tiles and a rewire. Response to the …
Sovereign Network Homes (202117588)
The complaint is about: the landlord’s response to reports of noise transference from a neighbouring property. the landlord’s complaint handling and the level of compensation offered. an asbestos repair in the communal area.
Brighton and Hove City Council (202206381)
The complaint is about: The landlord’s handling of a water leak in the resident’s bathroom. The landlord’s complaint handling.
Hammersmith and Fulham Council (202206970)
This complaint is about the landlord’s handling of the resident’s reports of repairs at the property. The associated complaint.
Haringey London Borough Council (202113789)
The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Paragon Asra Housing Limited (202203220)
The complaint is about the landlord’s handling of: Reports of an ongoing leak from the roof and the associated repairs. The associated complaint.
Places for People Group Limited (202215767)
The complaint is about the information provided by the landlord at the start of the tenancy with respect to the service charges. The landlord’s complaints handling has also been investigated.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)